Role Based Certification Scheme

Role-based Certification Competency Development Path Recommendations IT Best Practice Education

Typical IT Organization Structure IT Infrastructure Director/ Manager IT Application Director/ Manager IT Operations Director/ Manager Quality, Risk & Compliance Director/ Manager Account/ Business Relationship Manager Business Analysts IT Infrastructure Analysts/ Coordinators IT Application Analysts/ Coordinators IT Operations Analysts/ Coordinators General IT & Business Staff ITIL/ITSM Professional ITSM Process Owner ITSM Process Manager Program/Project Managers Copyright © 2010 ITpreneurs CIO/CTO/IT Director

Path structure explained Copyright © 2010 ITpreneurs Typical IT roles. Do not read merely by designation, but by what the role does in your organization. Typical activities/responsibilities in an IT organization that the Recommended Training Package/s support in acquiring knowledge and/or skills for. Skill/application oriented packages designed to support practitioners in an IT organization. Knowledge-oriented packages designed to support non-practitioner managers in an IT organization. Specific courses recommended for non-practitioner managers . Specific courses recommended for practitioner .

Typical IT Roles covered in this Recommended Competency Development Path ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2010 ITpreneurs

Copyright © 2010 ITpreneurs Typical Role Training Value for Role Recommended Packages Courses CIO/ CTO/ IT Director ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ITIL Expert Lifecycle Package ITIL Expert Certificate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business Knowledge Pack Certificates received for each successful exam ,[object Object],[object Object]

Copyright © 2010 ITpreneurs Typical Role Training Value for Role Recommended Packages Courses IT Infrastructure & Application Management (Directors / Managers) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Infrastructure Management "In‐Depth“ Package ITIL Expert Certificate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Infrastructure Management Knowledge Pack Certificates received for each successful exam ,[object Object],[object Object],[object Object]

Copyright © 2010 ITpreneurs Typical Role Training Value for Role Recommended Packages Courses IT Operations Management (Directors / Managers) Also includes Service Desk Director / Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IT Operations Management "In‐Depth“ Package ITIL Expert Certificate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Operations Management Knowledge Pack Certificates received for each successful exam ,[object Object],[object Object],[object Object]

Copyright © 2010 ITpreneurs Typical Role Training Value for Role Recommended Packages Courses Quality, Risk & Compliance Management Includes roles such as: IT Quality Assurance Director / Manager, COBIT Project Director / Manager, IT Risk & Compliance Director / Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Quality, Risk & Compliance Management Knowledge Pack Certificates received for each successful exam ,[object Object],[object Object]

Copyright © 2010 ITpreneurs Typical Role Training Value for Role Recommended Packages Courses Account / Business Relationship Management Includes roles such as: Account Director / Manager, BRM Director / Manager, Service Level Management Process Owner / Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Account / Business Relationship Management Knowledge Pack Certificates received for each successful exam ,[object Object],[object Object],[object Object]

Copyright © 2010 ITpreneurs Typical Role Training Value for Role Recommended Packages Courses Business Analyst ,[object Object],[object Object],[object Object],[object Object],[object Object],Business Knowledge Pack Certificates received for each course ,[object Object],[object Object]

Copyright © 2010 ITpreneurs Typical Role Training Value for Role Recommended Packages Courses IT Front‐Line Staff 1 Includes Analyst & Coordinator roles in the IT Infrastructure, IT Application, IT Operations, NOC, Service Desk groups ,[object Object],[object Object],[object Object],[object Object],[object Object],Infrastructure Front‐Line Knowledge Pack Certificates received for each successful exam ,[object Object],[object Object],[object Object],Operations Front‐Line Knowledge Pack Certificates received for each successful exam ,[object Object],[object Object],[object Object]

Copyright © 2010 ITpreneurs Typical Role Training Value for Role Recommended Packages Courses General IT & Business Staff ,[object Object],[object Object],IT & Business Staff Awareness Sessions Basic awareness of best practice concepts and organizational targets (no exam) IT & Business Staff Knowledge Pack Certificate received for successful exam Foundation

Copyright © 2010 ITpreneurs Typical Role Training Value for Role Recommended Packages Courses ITSM Professionals Includes ITIL/ITSM Consultant, ITIL/ITSM Trainer, ITIL/ITSM Program Director/ Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ITIL Expert Lifecycle Package ITIL Expert Certificate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ITIL Expert Capability Package ITIL Expert Certificate ,[object Object],[object Object],[object Object],[object Object],[object Object]

Copyright © 2010 ITpreneurs Typical Role Training Value for Role Recommended Packages Courses ITSM Process Owners ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ITIL Expert Lifecycle Package ITIL Expert Certificate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Copyright © 2010 ITpreneurs Typical Role Training Value for Role Recommended Packages Courses ITSM Process Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ITIL Expert Capability Package ITIL Expert Certificate ,[object Object],[object Object],[object Object],[object Object],[object Object]

Copyright © 2010 ITpreneurs Typical Role Training Value for Role Recommended Packages Courses Program / Project Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Program / Project Manager Knowledge Pack Certificates received for each successful exam ,[object Object],[object Object]

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