Presentaiton at Aftermarket Business Platform 2010 in Stockholm

2. Remaining competitive requires shorter iterations between ideas, feedback and action Martin Gunnarsson, product director, ifs martin.gunnarsson@ifsworld.com +46 733 45 32 63 © 2010 IFS Stockholm, 2010-12-02

3. © 2009 IFS 3 Most good ideas have a very short lifecycle. They start in the brainbut end in the mouth. Martin Gunnarsson

4. © 2010 IFS 4 CHALLENGEs innovations COME TO MASS

5. IFS COUNTRIES 54OFFICES 79NET SALES 2 600 MSEKEMPLOYEES 2 715CUSTOMER SITES >7,000LANGUAGES 22 © 2009 IFS

6. A complete offering Security | Oil & GAS| Energy | Infrastructure | Aftermarket PROJECT SUPPLY CHAIN SERVICE & ASSET MANUFACTURING

7. Ifs applications - a Business application forAGILE service COMPANIES…. © 2010 IFS …Developed together with our customers 7

8. IFS – to be the most agile software vendor © 2010 IFS 8 innovations COME TO MASS Challenge Quality | time | functionality Focus doing the right things & doing things right Methodology

9. The left and right brain functions © 2009 IFS 9 INNOVATIONS LOGIC

10. The process controls the results Define the frames Give me 1 example of a real smart gadget Give me 5 examples of how to use a brick © 2009 IFS 10

11. LOGIC & INNOVATIONS © 2010 IFS 11 CULTURE FIELD SERVICE MANAGEMENT FEELINGS MANAGEMENT CONTRACT MANAGEMENT COMPETENCE MANAGEMENT WORKFORCE MANAGEMENT SPAREPART MANAGEMENT PERFORMANCE MANAGEMENT

12. Agile solutions need agile development © 2010 IFS INTRODUCING OUR AGILE DEVELOPMENT METHODOLOGY

13. AGILE SOLUTIONS NEED AGILE DEVELOPMENT © 2010 IFS PLAN BASED AGILE METHODOLOGY METHODOLOGY CUSTOMER NEED CUSTOMER NEED FEEDBACK ITERATION DEMO TEST DEVELOPMENT TEST – FEEDBACK – PRIORITIZE DEVELOPMENT ITERATION DEMO DEVELOPMENT TEST – FEEDBACK – PRIORITIZE DEVELOPMENT SPECIFICATION BASED ON CUSTOMER NEEDS SPECIFICATION BASED ON CUSTOMER NEEDS PRIORITIZED FROM ”MUST HAVE” TO ”NICE TO HAVE” 13

14. AN EXAMPLE © 2010 IFS 14 Need of a scheduling tool Capture job statuses in the field target #1: Increase resource utilizations with 15% within one year in Sweden Involve your people from corporate, regions and your customers Collect the proposed actions and make clear prioritizations (1 to n…) Define a few iterations how to implement the prioritized actions Communicate and agree on the actions . Postpone low prioritized actions Perform a live-test in small scale and dare to get customer feed-back (stabilization phase) Full roll-out (production phase) Competence inventory Retain experienced engineers Recruit new skills Standardize service offering

15. example of instant feedback © 2010 IFS Sky customers fill in a questionnaire to rate the service

16. Another example of instant feedback © 2010 IFS Ifs customers to rate the support

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20. How can you improve? © 2010 IFS 20

21. Communicating in the 21st Century © 2009 IFS 21 Tools in abundance Collaboration

22. Real Time Collaboration with IFS Apps © 2009 IFS 22 IFS Applications on unified communications Collaboration

23. IFS Applications on collaboration © 2009 IFS 23 CollaboratioN

24. IFS Wiki Help – ASK FOR HELP © 2009 IFS 24 Expanding the community CollaboratioN

25. IFS Wiki Help – ASK FOR HELP © 2009 IFS 25 Expanding the community CollaboratioN

26. © 2009 IFS 26 CollaboratioN LOGIC & INNOVATIONS “By chance, I had a chat with thenew CEO at Pump AB, he said theyare expanding their business in Russia. We should be proactive here – who to contact?” CULTURE “Proud to tell you all that the largest installation ever at Truck AB is now finalized – and the customer is very happy. Very good reference customer!” “Anyone having experiences from Product X?. Haven't used it before and need some help.

27. Customer Collaborations SKY TOMRA MOBILE CLIENT Niscayah hAFSLUND VIRTUAL MAP B2B CONTRACTING © 2010 IFS 27 360 SCHEDULING INTEGRATION 360

28. Ifs applications - a Business application forAGILE service COMPANIES…. © 2010 IFS …Developed together with our customers 28

29. IFS – for agile business It is not necessary to change. Survival is not mandatory.Edwards Deming It is not necessary to change.

30. © 2010 IFS