Given to Fiserv Insurance Solutions clients in Tuscon, Arizona.

1. Proprietary  2008 Fiserv Insurance Solutions, Inc.

2. Taking SOA For A Spin Todd Eyler – CTO Mark Goetsch – VP, Strategy & Architecture Session 0000

4. New Demands From The Business Are Intensifying Too much complexity Compliance Aligning with Business Too many platforms High integration costs Lack of flexibility Business visibility Prove the value of IT Information overload Do more with less Deliver faster Become consumer-centric Simplify processes Grow revenue

6. The Evolution of SOA for Insurers Server virtualization, BPM, golden copy CIF’s Web services, portals, data sharing for BI Underwriting, illustration, rating Policy, claims * Celent categories Sophistication Enterprise Value Services-Based Application Integration Application Componentization Business Process Architecture

7. Meaningful Tangible Benefits Are Being Realized Business Benefits Cost Reduction Productivity Revenue $$$$ IT & SOA Benefits Development Maintenance Re-use $$ Examples AAA Carolinas - 2 month ROI on data warehouse, SOA integration The Hartford – 15% overall reduction in maintenance costs Guardian Life – 30% reduction in development costs Hanover Insurance – doubled capacity of IT organization Met Life – 75% improvement in time to deploy services Penn National – 20-30% increase in STP rates for new business

9. Web Services and SOA

10. Web Services Are An Important Enabler for SOA

11. Implemented Using Common Standards

12. That Fit In With Current Existing Applications

13. How IT is Traditionally Implemented

14. What the Business Understands

15. SOA = Business View + Web Services

20. Proprietary  2008 Fiserv, Inc.