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For readers who are not hardcore telcoheads, this eBook should give you some insight into what’s going on in telecoms. Because we’ve collectively failed to take control over quality, customers are buying hardware and software devices. “Software-Defined Wide Area Net- working” or “SD-WAN” that “fakes it until telcos make it”. These edge devices and software can bond together different access networks – like fixed and wireless broadband – re-allocate that bonded supply to diverse competing demands, and (some) can route important traffic over private cloud networks instead of the Public Internet. SD-WAN has become very popular in places like branch offices, but the challenge is now the “gig worker”.