Excellence In Access Let The Data Lead The Way Hfma Philly 2 16 10
1. Achieving Healthcare’s True Return Presented by Michael S. Friedberg, FACHE, CHAM Associate Vice President, Patient Access Services Excellence in Access: Let the Data Lead the Way
2. What is the Revenue Cycle? Excellence in Access: Let the Data Lead the Way | Page
3. What is the Revenue Cycle? Excellence in Access: Let the Data Lead the Way | Page
11. Daily Dashboard: Example Part 1 Excellence in Access: Let the Data Lead the Way | Page Date Daily Census @ 9:00 am ER Holds QA Quality Score MTD Failed Bill $ Staff Call Outs POS Cash POS Cash MTD 5/1/06 5/2/06 5/3/06 5/4/06
12. Daily Dashboard: Example Part 2 Excellence in Access: Let the Data Lead the Way | Page Date POS Cash as a % of Goal Complaints to Administration MPI Duplicates Created Patients in House >30 Days % of Eligible Patients Scheduled 5/1/06 5/2/06 5/3/06 5/4/06
21. Scheduling Benchmarking Excellence in Access: Let the Data Lead the Way | Page Item Standard Scheduling rate of patients eligible for scheduling 100% Scheduling for ambulatory surgery patients 100% Scheduling for high dollar outpatients 100%
22. Pre-registration Benchmarking Excellence in Access: Let the Data Lead the Way | Page Item Standard Pre-registration rate for all scheduled patients >95% Insurance verification rate for pre-registered patients 100%
23. Registration Benchmarking Excellence in Access: Let the Data Lead the Way | Page Item Standard Average registration interview duration new patient 15 minutes Average registration interview duration repeat patient < 5 minutes Average patient wait time to be registered < 10 minutes Maximum wait time for any patient 15 minutes
24. Registration Benchmarking (continued) Excellence in Access: Let the Data Lead the Way | Page Item Standard Average inpatient registrations per shift 15 - 20 Average outpatient registrations per shift including emergency department 30 - 40 Advanced beneficiary notice rate where applicable 100%
25. Denials Benchmarking Excellence in Access: Let the Data Lead the Way | Page Item Standard Overall denial rate < 4% Technical denial rate < 3% Eligibility denials rate < 75% Appeals overturn rate 40% - 60%
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28. Shameless Self-promotion Staff Competency in Patient Access: Tools, Tests and Tips for Building a Successful Team 1.877.727.1728 www.hcmarketplace.com Excellence in Access: Let the Data Lead the Way | Page
29. Achieving Healthcare’s True Return Michael S. Friedberg, FACHE, CHAM Associate Vice President, Patient Access Services Office: 973.233.7644 Mobile: 732.809.0260 Email: michael.friedberg@apollohealthstreet.com Learn more at www.apollohealthstreet.com Apollo Health Street partners with healthcare organizations across the country to achieve healthcare’s True Return – the financial strength you need to offer excellent patient care today and tomorrow.
