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JULY 16 - 18, 2013, Minneapolis, USA
WWW.MRMW.NET
The original, premier event
for the Mobile Marketing
Research Industry
WWW.MRMW.NET
TITLE SPONSOR DIAMOND SPONSOR PLATINUM SPONSOR
GOLD SPONSORS
WORKSHOP HOST
SILVER SPONSORS
PREMIERE SPONSOR
NETWORKING EVENING SPONSOR BAG SPONSORPREMIERE SPONSOR
Impact of Mobile on
E M OTI O N & D E C I S I O N
MAKI N G JULY 18, 2013
Salome Salle hy
@salomesallehy
salome@plasticmobile.com
Diana Lucaci
@dianalucaci
diana.lucaci@trueimpact.ca
I N T R O D U C T I O N
15
We Wanted to Understand
What People Really Feel
About Mobile Apps
15
So We Went Straight
to The Source...
The Brain
N E U R O M A R K E T I N G
A B A C K G R O U N D E R
15
95% of Behavior is
Driven By Emotion
8
Emotional Vs. Logical Brain
Feel Say Do
Feel Say Do
Feel Say Do
BUT ACT ON HOW YOU FEEL
YOU SAY WHAT YOU
THINK
Neuromarketing
Neuroscience:
fMRI, EEG
Biometrics:
Facial coding, Eye tracking, GSR
EEG & Eye Tracking
Marrying Eye Tracking + EEG
uncovers never seen before insights
Functional MRI
80% accuracy in predicting behavior.
WHAT’S BENEATH THE SURFACE
HOW CAN WE PREDICT BEHAVIOR?
HOW CAN WE OPTIMIZE CONTENT?
M O B I L E A N D
N E U R O M A R K E T I N G
How We Met
18
What Does
Neuromarketing
Mean to Mobile?
What We Did
20
P I Z Z A P I Z Z A
Three Findings For
New Perspective
Every Inch Matters
FINDINGS & RECOMMENDATIONS
Findings:
Images & prices are areas of focus
Recommendations:
Prioritize your content
P I Z Z A P I Z Z A
26
Apps Influence
Brand Perception
FINDINGS & RECOMMENDATIONS
Before
Apps
Enhance
Brand
Affinity
After
Findings:
For better or worse, apps
can change brand perception
Recommendations:
Do it, but do it right
P I Z Z A P I Z Z A
Engage Them
When It Counts
FINDINGS & RECOMMENDATIONS
P I Z Z A P I Z Z A
SOMETIMES THE MOUTH &
THE BRAIN DISAGREE
-1.0
-0.8
-0.6
-0.4
-0.2
0.2
0.4
0.0
0.6
OPEN APP FIND ITEM SELECT ITEM CHECKOUT ENTER INFO
Findings:
The right usability design can even
make them love checkout
Recommendations:
Reduce hurdles at checkout
P I Z Z A P I Z Z A
34
W R A P P I N G I T U P
Your Customers
are More
Than Data
Small Screens
Need Prioritization
of Content
Get it Right With
Good Insights
Enhance Any
Experience With The
Right Design
Neuromarketing
Insights
Can Guide Usability
L U N C H T I M E ?
D I A N A L U C A C I
@ d i a n a l u c a c i
d i a n a . l u c a c i @ t r u e i m p a c t . c o m
S A L O M E S A L L E H Y
@ s a l o m e s a l l e h y
s a l o m e @ p l a s t i c m o b i l e . c o m
WWW.MRMW.NET
TITLE SPONSOR DIAMOND SPONSOR PLATINUM SPONSOR
GOLD SPONSORS
WORKSHOP HOST
SILVER SPONSORS
PREMIERE SPONSOR
NETWORKING EVENING SPONSOR BAG SPONSORPREMIERE SPONSOR
JULY 16 - 18, 2013, Minneapolis, USA
WWW.MRMW.NET
The original, premier event
for the Mobile Marketing
Research Industry

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Impact of Mobile on Emotion & Decision Making - Plastic Mobile & True Impact Marketing