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#meetcontent




Effective Content
Curation in Higher Ed
Georgy Cohen
@radiofreegeorgy
“My role is digital media curation!”


“Am I supposed to know what that
means?”


“Ha ha! I look down on you for not
understanding my trendy jargon!”


“Maybe you could just tell us what
curation means.”


“Fine. Let’s try that. It means um...
um... Is it too late for me to overlook
your ignorance and move on?

http://mcont.co/dilbertcuration
“[Curation is] the act of continually
     identifying, selecting and sharing
     the best and most relevant online
     content and other online resources
     on a specific subject to match the
     needs of a specific audience.



                           Ann Handley
                            Co-author, Content Rules



3
#meetcontent




    http://www.slideshare.net/charleneli/understand-your-customers-social-behaviors




4
#meetcontent




                        http://www.dilbert.com/strips/comic/2011-10-30/




Needs for Effective Curation
#meetcontent




    Needs for Effective Curation
    •   Goals
    •   Audience
    •   Message




6
#meetcontent




    Needs for Effective Curation
    •   Listening/discovery framework




7
#meetcontent
#meetcontent




9
#meetcontent




10
#meetcontent




     Needs for Effective Curation
     •   Listening/discovery framework
     •   Editorial sensibilities




11
Jumble	
  Criteria
 • Jumble	
  posts	
  should	
  generally	
  not	
  feature	
  press	
  hits	
  (e.g.	
  ar8cles	
  on	
  CNN.com).	
  
 • It	
  should	
  be	
  user-­‐generated	
  content	
  (for	
  example,	
  YouTube	
  videos,	
  blog	
  posts,	
  TwiEer	
  accounts,	
  
   etc.).	
  While	
  a	
  media	
  hit	
  may	
  be	
  included	
  in	
  a	
  Jumble	
  post,	
  it	
  should	
  not	
  be	
  the	
  core	
  around	
  which	
  
   the	
  post	
  is	
  built.
 • Always	
  cite	
  sources	
  and	
  credit	
  appropriately
     ◦ Many	
  YouTube	
  videos	
  –	
  say,	
  shot	
  at	
  a	
  cappella	
  concerts	
  –	
  are	
  hard	
  to	
  cite	
  as	
  “John	
  Smith,	
  E11,	
  
           filmed	
  the	
  Bubs	
  singing	
  this	
  song”	
  –	
  use	
  your	
  judgment	
  as	
  to	
  where	
  cita8on	
  and	
  credit	
  is	
  
           required.
 • Discovering	
  that	
  a	
  TuUs	
  en8ty	
  (e.g.	
  department,	
  student	
  group)	
  is	
  on	
  Facebook,	
  TwiEer	
  or	
  has	
  a	
  
   blog	
  is	
  enough	
  for	
  a	
  Jumble	
  post,	
  assuming	
  their	
  content	
  on	
  those	
  channels	
  is	
  interes8ng	
  and	
  
   worthy	
  of	
  men8on—consider	
  ci8ng	
  a	
  recent	
  tweet	
  or	
  FB	
  post
     ◦ When	
  pos8ng	
  about	
  blogs,	
  reference	
  the	
  subject	
  maEer	
  of	
  a	
  recent	
  post	
  and	
  include	
  a	
  quoted	
  
           excerpt	
  using	
  the	
  <blockquote>	
  func8on	
  in	
  Wordpress.
 • Students,	
  alums,	
  faculty	
  and	
  staff	
  who	
  created	
  the	
  content	
  (not	
  necessarily	
  everyone	
  men8oned	
  
   or	
  appearing	
  in	
  the	
  content)	
  should	
  ideally	
  be	
  able	
  to	
  be	
  iden8fied	
  by	
  name	
  (by	
  which	
  we	
  can	
  
   then	
  learn	
  years,	
  8tles,	
  etc.)	
  ...
 • Student	
  groups	
  should	
  be	
  iden8fiable	
  (e.g.	
  which	
  a	
  cappella	
  group	
  is	
  featured	
  in	
  the	
  video)
     ◦ This	
  is	
  so	
  we	
  can	
  add	
  the	
  appropriate	
  context	
  of	
  linking	
  to	
  their	
  website,	
  Facebook	
  page,	
  etc.
 • Content	
  should	
  be	
  recent	
  (e.g.	
  not	
  video	
  from	
  an	
  a	
  cappella	
  concert	
  last	
  fall)
 • If	
  we	
  are	
  unsure	
  of	
  the	
  connec8on	
  to	
  the	
  university,	
  or	
  the	
  connec8on	
  is	
  tenuous,	
  do	
  not	
  post
 • Review	
  content	
  thoroughly	
  (most	
  specifically,	
  watch	
  videos	
  through	
  to	
  the	
  end)	
  to	
  be	
  sure	
  there	
  
   is	
  nothing	
  unfavorable	
  (e.g.	
  explicit	
  language,	
  alcohol,	
  nudity,	
  etc.).	
  If	
  foul	
  language	
  is	
  gratuitous,	
  
   the	
  content	
  may	
  be	
  excluded.	
  But	
  if	
  it	
  seems	
  appropriate	
  (e.g.	
  student	
  film),	
  use	
  your	
  judgment.
 • If	
  there	
  are	
  mul8ple	
  pieces	
  of	
  content	
  rela8ng	
  to	
  the	
  same	
  event,	
  topic,	
  etc.,	
  feel	
  free	
  to	
  combine	
  
   into	
  one	
  post,	
  while	
  ci8ng	
  each	
  piece	
  of	
  content	
  appropriately
Stay human.

Zombies don’t
tell good stories.
#meetcontent




     Needs for Effective Curation
     •   Listening/discovery framework
     •   Editorial sensibilities
     •   Brand-adjacent content




14
#meetcontent
#meetcontent




     Needs for Effective Curation
     •   Listening/discovery framework
     •   Editorial sensibilities
     •   Brand-adjacent content
     •   Context




18
Context is super glue
between user content
and our brand.
#meetcontent




     Needs for Effective Curation
     •   Listening/discovery framework
     •   Editorial sensibilities
     •   Brand-adjacent content
     •   Context
     •   Real-time workflow




22
#meetcontent




     Needs for Effective Curation
     •   Listening/discovery framework
     •   Editorial sensibilities
     •   Brand-adjacent content
     •   Context
     •   Real-time workflow
     •   Community




24
#meetcontent




     Curation v. original content
     •   Our first priority remains to create
              @acarvin
     •   Curation can (and should) inform creation




     Read more: http://mcont.co/acarvin
25                                              http://www.flickr.com/photos/quintanomedia/6873650178/
Curation enables us to
build relationships and
reward on-brand
content creators.
Tools for curation: Storify




27
Tools for curation: Storify




28
#meetcontent




     Needs for Effective Curation
     •   Listening/discovery framework
     •   Editorial sensibilities
     •   Brand-adjacent content
     •   Context
     •   Real-time workflow
     •   Community
     •   Ethics


29
#meetcontent




Curators’ Code




http://curatorscode.org/
“   Discovery of information is a form
     of intellectual labor. When we
     don’t honor discovery, we are
     robbing somebody’s time and
     labor. The Curator’s Code is an
     attempt to solve some of that.



                                                        Maria Popova
                                                                                brainpickings.org
             www.nytimes.com/2012/03/12/business/media/guidelines-proposed-for-content-aggregation-online.html




31
#meetcontent




Aggregation
              http://www.theonion.com/articles/huffington-post-employee-sucked-into-aggregation-t,27244/
#meetcontent




     Curation v. Aggregation
     •   Humans v. computers
     •   Values and point of view
     •   Context and meaning
     •   Aggregation sets the stage for curation




33
#meetcontent
#meetcontent
#meetcontent




Creation
#meetcontent




     Curation v. Creation
     •   Our first priority remains to create; don’t neglect
         this responsibility
     •   Curation can (and should) inform creation
     •   Lessons from Salon - When Salon stopped being
         an aggregator, created new content and reduced
         post volume by 1/3, traffic increased 40%.




37
“   This shows how students see
     social media as a way of
     supplementing official information
     about a college with unofficial
     perspectives that round out their
     impressions of a campus.



                            Noel-Levitz
                          2010 E-Expectations Survey



38
“   While marketers may already be
     familiar with the effectiveness of
     professional video content alone,
     these results suggest that even
     greater returns can be had by
     combining their use with authentic,
     user-generated content.

                                                                         Frank Findley
                        Vice President, Research and Development, comScore
     “Use Professional or User-Generated Video? New Survey Says ‘Both.’”
               http://www.contentmarketinginstitute.com/2012/03/use-professional-or-user-generated-video-new-survey-says-both/




39
#meetcontent




       Tools for curation
       •   Tumblr




     Tools for Curation
40                          http://www.flickr.com/photos/lenore-m/2515800654/
#meetcontent




     Tools for Curation
     •   Tumblr




41
#meetcontent




42
#meetcontent




     Tools for Curation
     •   Tumblr
     •   Storify




43
Tools for curation: Storify




44
Tools for curation: Storify




45
Tools for curation: Storify




46
Tools for curation: Storify




47
48
#meetcontent




     Tools for Curation
     •   Tumblr
     •   Storify
     •   Twitter




49
50
51
#meetcontent




     Tools for Curation
     •   Tumblr
     •   Storify
     •   Twitter
     •   Facebook




52
#meetcontent




     Tools for Curation
     •   Tumblr
     •   Storify
     •   Twitter
     •   Facebook
     •   Cover it Live




54
55
#meetcontent




     Tools for Curation
     •   Tumblr
     •   Storify
     •   Twitter
     •   Facebook
     •   Cover it Live
     •   Pinterest




56
#meetcontent




     Tools for Curation
     •   Tumblr
     •   Storify
     •   Twitter
     •   Facebook
     •   Cover it Live
     •   Pinterest
     •   Blog


58
#meetcontent




59
#meetcontent




     Tools for Curation
     •   Tumblr
     •   Storify
     •   Twitter
     •   Facebook
     •   Cover it Live
     •   Pinterest
     •   Blog
     •   Homepage
60
“   All content that appears are
     on .edu homepages should be
     curated. ... When you choose well,
     the campus community, parents,
     legislators, and other ancillary
     audiences will also be influenced
     by this content.

                               Susan T. Evans
                                                                           mStoner
                     http://susantevans.wordpress.com/2012/03/03/ill-see-you-and-raise-you/




61
http://www.missouristate.edu/
62
Effective content lives
at the intersection of
organizational goals
and user needs.
#meetcontent




     In closing...
     •   Curation is treasure hunting
     •   Context is the secret sauce
     •   Curation can cultivate meaningful relationships
     •   Curation is no replacement for creation, but is a
         heck of a creative partner
     •   There are many tools and approaches, none
         perfect. Find what works for you.




64
#meetcontent




meetcontent.com
 @meetcontent
#meetcontent




     Mark your calendar!
     Content Audits and Analysis
     Rick Allen • May 8, 2012


     Cost: $75 FREE


     Sign-up: http://mcont.co/mcwebinar3




66

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Effective Content Curation

  • 1. #meetcontent Effective Content Curation in Higher Ed Georgy Cohen @radiofreegeorgy
  • 2. “My role is digital media curation!” “Am I supposed to know what that means?” “Ha ha! I look down on you for not understanding my trendy jargon!” “Maybe you could just tell us what curation means.” “Fine. Let’s try that. It means um... um... Is it too late for me to overlook your ignorance and move on? http://mcont.co/dilbertcuration
  • 3. “[Curation is] the act of continually identifying, selecting and sharing the best and most relevant online content and other online resources on a specific subject to match the needs of a specific audience. Ann Handley Co-author, Content Rules 3
  • 4. #meetcontent http://www.slideshare.net/charleneli/understand-your-customers-social-behaviors 4
  • 5. #meetcontent http://www.dilbert.com/strips/comic/2011-10-30/ Needs for Effective Curation
  • 6. #meetcontent Needs for Effective Curation • Goals • Audience • Message 6
  • 7. #meetcontent Needs for Effective Curation • Listening/discovery framework 7
  • 11. #meetcontent Needs for Effective Curation • Listening/discovery framework • Editorial sensibilities 11
  • 12. Jumble  Criteria • Jumble  posts  should  generally  not  feature  press  hits  (e.g.  ar8cles  on  CNN.com).   • It  should  be  user-­‐generated  content  (for  example,  YouTube  videos,  blog  posts,  TwiEer  accounts,   etc.).  While  a  media  hit  may  be  included  in  a  Jumble  post,  it  should  not  be  the  core  around  which   the  post  is  built. • Always  cite  sources  and  credit  appropriately ◦ Many  YouTube  videos  –  say,  shot  at  a  cappella  concerts  –  are  hard  to  cite  as  “John  Smith,  E11,   filmed  the  Bubs  singing  this  song”  –  use  your  judgment  as  to  where  cita8on  and  credit  is   required. • Discovering  that  a  TuUs  en8ty  (e.g.  department,  student  group)  is  on  Facebook,  TwiEer  or  has  a   blog  is  enough  for  a  Jumble  post,  assuming  their  content  on  those  channels  is  interes8ng  and   worthy  of  men8on—consider  ci8ng  a  recent  tweet  or  FB  post ◦ When  pos8ng  about  blogs,  reference  the  subject  maEer  of  a  recent  post  and  include  a  quoted   excerpt  using  the  <blockquote>  func8on  in  Wordpress. • Students,  alums,  faculty  and  staff  who  created  the  content  (not  necessarily  everyone  men8oned   or  appearing  in  the  content)  should  ideally  be  able  to  be  iden8fied  by  name  (by  which  we  can   then  learn  years,  8tles,  etc.)  ... • Student  groups  should  be  iden8fiable  (e.g.  which  a  cappella  group  is  featured  in  the  video) ◦ This  is  so  we  can  add  the  appropriate  context  of  linking  to  their  website,  Facebook  page,  etc. • Content  should  be  recent  (e.g.  not  video  from  an  a  cappella  concert  last  fall) • If  we  are  unsure  of  the  connec8on  to  the  university,  or  the  connec8on  is  tenuous,  do  not  post • Review  content  thoroughly  (most  specifically,  watch  videos  through  to  the  end)  to  be  sure  there   is  nothing  unfavorable  (e.g.  explicit  language,  alcohol,  nudity,  etc.).  If  foul  language  is  gratuitous,   the  content  may  be  excluded.  But  if  it  seems  appropriate  (e.g.  student  film),  use  your  judgment. • If  there  are  mul8ple  pieces  of  content  rela8ng  to  the  same  event,  topic,  etc.,  feel  free  to  combine   into  one  post,  while  ci8ng  each  piece  of  content  appropriately
  • 14. #meetcontent Needs for Effective Curation • Listening/discovery framework • Editorial sensibilities • Brand-adjacent content 14
  • 16.
  • 17.
  • 18. #meetcontent Needs for Effective Curation • Listening/discovery framework • Editorial sensibilities • Brand-adjacent content • Context 18
  • 19.
  • 20.
  • 21. Context is super glue between user content and our brand.
  • 22. #meetcontent Needs for Effective Curation • Listening/discovery framework • Editorial sensibilities • Brand-adjacent content • Context • Real-time workflow 22
  • 23.
  • 24. #meetcontent Needs for Effective Curation • Listening/discovery framework • Editorial sensibilities • Brand-adjacent content • Context • Real-time workflow • Community 24
  • 25. #meetcontent Curation v. original content • Our first priority remains to create @acarvin • Curation can (and should) inform creation Read more: http://mcont.co/acarvin 25 http://www.flickr.com/photos/quintanomedia/6873650178/
  • 26. Curation enables us to build relationships and reward on-brand content creators.
  • 27. Tools for curation: Storify 27
  • 28. Tools for curation: Storify 28
  • 29. #meetcontent Needs for Effective Curation • Listening/discovery framework • Editorial sensibilities • Brand-adjacent content • Context • Real-time workflow • Community • Ethics 29
  • 31. Discovery of information is a form of intellectual labor. When we don’t honor discovery, we are robbing somebody’s time and labor. The Curator’s Code is an attempt to solve some of that. Maria Popova brainpickings.org www.nytimes.com/2012/03/12/business/media/guidelines-proposed-for-content-aggregation-online.html 31
  • 32. #meetcontent Aggregation http://www.theonion.com/articles/huffington-post-employee-sucked-into-aggregation-t,27244/
  • 33. #meetcontent Curation v. Aggregation • Humans v. computers • Values and point of view • Context and meaning • Aggregation sets the stage for curation 33
  • 37. #meetcontent Curation v. Creation • Our first priority remains to create; don’t neglect this responsibility • Curation can (and should) inform creation • Lessons from Salon - When Salon stopped being an aggregator, created new content and reduced post volume by 1/3, traffic increased 40%. 37
  • 38. This shows how students see social media as a way of supplementing official information about a college with unofficial perspectives that round out their impressions of a campus. Noel-Levitz 2010 E-Expectations Survey 38
  • 39. While marketers may already be familiar with the effectiveness of professional video content alone, these results suggest that even greater returns can be had by combining their use with authentic, user-generated content. Frank Findley Vice President, Research and Development, comScore “Use Professional or User-Generated Video? New Survey Says ‘Both.’” http://www.contentmarketinginstitute.com/2012/03/use-professional-or-user-generated-video-new-survey-says-both/ 39
  • 40. #meetcontent Tools for curation • Tumblr Tools for Curation 40 http://www.flickr.com/photos/lenore-m/2515800654/
  • 41. #meetcontent Tools for Curation • Tumblr 41
  • 43. #meetcontent Tools for Curation • Tumblr • Storify 43
  • 44. Tools for curation: Storify 44
  • 45. Tools for curation: Storify 45
  • 46. Tools for curation: Storify 46
  • 47. Tools for curation: Storify 47
  • 48. 48
  • 49. #meetcontent Tools for Curation • Tumblr • Storify • Twitter 49
  • 50. 50
  • 51. 51
  • 52. #meetcontent Tools for Curation • Tumblr • Storify • Twitter • Facebook 52
  • 53.
  • 54. #meetcontent Tools for Curation • Tumblr • Storify • Twitter • Facebook • Cover it Live 54
  • 55. 55
  • 56. #meetcontent Tools for Curation • Tumblr • Storify • Twitter • Facebook • Cover it Live • Pinterest 56
  • 57.
  • 58. #meetcontent Tools for Curation • Tumblr • Storify • Twitter • Facebook • Cover it Live • Pinterest • Blog 58
  • 60. #meetcontent Tools for Curation • Tumblr • Storify • Twitter • Facebook • Cover it Live • Pinterest • Blog • Homepage 60
  • 61. All content that appears are on .edu homepages should be curated. ... When you choose well, the campus community, parents, legislators, and other ancillary audiences will also be influenced by this content. Susan T. Evans mStoner http://susantevans.wordpress.com/2012/03/03/ill-see-you-and-raise-you/ 61
  • 63. Effective content lives at the intersection of organizational goals and user needs.
  • 64. #meetcontent In closing... • Curation is treasure hunting • Context is the secret sauce • Curation can cultivate meaningful relationships • Curation is no replacement for creation, but is a heck of a creative partner • There are many tools and approaches, none perfect. Find what works for you. 64
  • 66. #meetcontent Mark your calendar! Content Audits and Analysis Rick Allen • May 8, 2012 Cost: $75 FREE Sign-up: http://mcont.co/mcwebinar3 66