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@mdial
HEARTIFICIAL EMPATHYHow to Put Heart into Business and Artificial Intelligence
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what it’s not…
feeling sorrow or concern
for
the other person
feeling the need
to take
action
to help the other person
sympathy compassion
empathy

3.
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https://hbr.org/2016/12/the-most-and-least-empathetic-companies-2016
top 10 in Global Empathy Index increased value
>2x
vs the bottom 10 and generated
50% more earnings

4.
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State of the Workplace Empathy study 2018 by Businessolver
“87% of CEOs see a
direct link between workplace
empathy and business performance,
productivity, [employee] retention and
general business health.”

5.
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empathy
retail store
customer servicesocial media
marketing R&D
(customer)

6.
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self empathyrelational empathyorganisational empathy

7.
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measuring empathy
how well do employees feel understood
the ethics of a company
leadership/management style
what the employees think of the CEO
how many scandals and audit
infractions the company has had…

8.
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Mirroring speech patterns
Rendering of emotions through
syntax (emojis and images)
Exhibiting transparency
Non-repetitive conversation
Reading between the lines
Allowing agency
Principles from
Empathic Futures

9.
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teaching the machine
★Use as much context as possible: remember past
user’s actions, idleness, time and location the user is in.
★Compose numerous strong responses for each intent
and ensure that the machine does not repeat itself time
after time.
★Record entities used in the dialog, match the
pronouns to those entities, use relevant synonyms.
Evgeny Sorokin (Devexperts) https://blog.devexperts.com/how-to-achieve-artificial-empathy/

10.
HeartificialEmpathy.com
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