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N P O D AY N P O D AY N P O D AY
N P O D AY N P O D AY N P O D AY
O P T I M I Z I N G E N G A G E M E N T
A N D S U P P O R T T H R O U G H
S O C I A L M E D I A N P O D A Y
N P O D AY N P O D AY N P O D AY
!
M A R I S A P E A C O C K T H E S T R AT E G I C P E A C O C K
Y O U N E E D S O C I A L M E D I A
s o c i a l m e d i a i s
w h e re y o u r a u d i e n c e
i s a n d w a n t s t o b e .
Aim here
S O C I A L M E D I A I N 2 0 1 3
18-29 30-49 50-64
P I N T E R E S T FA C E B O O K T W I T T E R I N S TA G R A M
Urban Suburban
African-
American
Hispanic White
Source: Pew Internet & American Life Project, The Demographics of Social Media Users — 2012, February, May, December 2013
L I N K E D I N
Male Female
s o c i a l m e d i a i s
w h e r e y o u r
a u d i e n c e g e t s
t h e i r n e w s a n d
i n f o r m a t i o n .
C H A R A C T E R I S T I C S O F N E W S C O N S U M E R S A N D T H E
S I Z E O F T H E I R P O P U L AT I O N A C R O S S S O C I A L
N E T W O R K I N G S I T E S
FA C E B O O KT W I T T E R P I N T E R E S TL I N K E D I N I N S TA G R A M
52% 47% 13% 13% 3%
p e rc e n t o f e a c h s o c i a l n e t w o r k ’s u s e r s w h o e v e r g e t n e w s o n t h e s i t e
16%
8% 30%
64%
3%
19%
1%
12%
15%
p e rc e n t o f U S a d u l t s w h o u s e e a c h s o c i a l n e t w o r k
p e rc e n t o f U S a d u l t s w h o g e t n e w s f ro m e a c h s o c i a l n e t w o r k
News Use Across Social Media Platforms, PEW Research Center’s Journalism Project, November 2013
s o c i a l m e d i a i s
w h e re y o u r a u d i e n c e
i s i n f l u e n c e d b y
o t h e r s ’ b e h a v i o r s .
I M A G E B Y: B R U C E D U P R E S S O N F L I C K R
H A B I T S , B E H AV I O R S , A N D M O T I VAT I O N S O F
D I G I TA L LY E N G A G E D C A U S E - S U P P O RT I N G A D U LT S
L I K E M A K I N G A N I M PA C T
WA N T T O S H A R E A N D G I V E C R E D I T
WA N T T O I N F L U E N C E O T H E R S T O C A R E
A B O U T C A U S E S T H E Y C A R E A B O U T
Digital Persuasion: How Social Media Motivates Action and Drives Support for Causes. Georgetown University’s Center for Social Impact
Communication, March 2013
75%
58%
24%
S O C I A L M E D I A N E E D S Y O U
Y O U C A N
D R I V E C H A N G E
• s t a r t c o n v e r s a t i o n s
• p ro m o t e y o u r
o rg a n i z a t i o n , c a u s e s ,
i n t e re s t s
• re a c h p o t e n t i a l a n d
c u r re n t s u p p o r t e r s ,
d o n o r s
• i n f l u e n c e f a m i l y,
f r i e n d s a n d a d v o c a t e s
• a s s e r t y o u r a u t h o r i t y
I M A G E B Y: J U S T B E C K E T T O N E T S Y
Y O U C A N TA K E
T H E L E A D
R E S E A R C H S H O W S T H AT P E O P L E
U S E S O C I A L M E D I A F O R :
s o c i a l i n t e r a c t i o n
!
i n f o r m a t i o n
!
o p i n i o n s & p e r s p e c t i v e s
!
S h a r i n g I n f o r m a t i o n
!
L e a r n i n g a b o u t o t h e r s
Anita Whiting, David Williams, (2013) "Why people use social media: a uses and gratifications approach", Qualitative Market Research: An International
Journal, Vol. 16 Iss: 4, pp.362 - 369
Y O U C A N T E L L
S T O R I E S
e v e r y s t o r y n e e d s 5 e l e m e n t s :
A H E R O
!
A G O A L
!
!
A N O B S TA C L E T O O V E R C O M E
!
A M E N T O R
!
A M O R A L
!
y o u r s u p p o r t e r
w h a t t h e i r s u p p o r t / d o n a t i o n
c a n a c c o m p l i s h
t h e p r o b l e m y o u c a n s o l v e
Y O U !
t h e c a l l t o a c t i o n
Y O U C A N M A K E I T H A P P E N
P U T I D E A S
I N T O A C T I O N
I M A G E B Y: B A B Y B I R D A N D B U B B U B O N E T S Y
• s h a re y o u r c re a t i v i t y &
i n s p i r a t i o n
• d o n ’t w o r r y a b o u t
f o l l o w e r s , l i k e s o r c h e c k -
i n s
• f i n d & j o i n c o n v e r s a t i o n s
• l e t p e o p l e k n o w h o w
e x c i t e d y o u a re a b o u t a
c a u s e , e v e n t , o r i d e a
• s h a re y o u r e x p e r i e n c e s &
a s k f o r s o m e t h i n g i n
re t u r n
G E T
C O N N E C T E D
• f i n d a c o m m u n i t y d o i n g
w h a t y o u ’ r e a l r e a d y d o i n g
o r w a n t t o b e d o i n g
• d o n ’t j u s t s t a n d t h e re —
p a r t i c i p a t e
• f i n d re a l - w o r l d w a y s o f
g e t t i n g t o g e t h e r,
c e l e b r a t i n g a n d c re a t i n g
• g i v e y o u r c o m m u n i t y
s o m e t h i n g t o c a re a b o u t
Laurie Boettcher
H E R E ’ S T H E H E A RT O F T H E
M AT T E R : T H E E S S E N C E O F
S O C I A L M E D I A I S K N O W I N G
Y O U R A U D I E N C E S A N D
E N G A G I N G T H E M I N
S O M E T H I N G T H E Y L O V E .
T H A N K Y O U !
M A R I S A P E A C O C K
!


T H E S T R AT E G I C P E A C O C K
w w w. s t r a t e g i c p e a c o c k . c o m

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Optimizing Engagement and Support through Social Media

  • 1. N P O D AY N P O D AY N P O D AY N P O D AY N P O D AY N P O D AY O P T I M I Z I N G E N G A G E M E N T A N D S U P P O R T T H R O U G H S O C I A L M E D I A N P O D A Y N P O D AY N P O D AY N P O D AY ! M A R I S A P E A C O C K T H E S T R AT E G I C P E A C O C K
  • 2. Y O U N E E D S O C I A L M E D I A
  • 3. s o c i a l m e d i a i s w h e re y o u r a u d i e n c e i s a n d w a n t s t o b e . Aim here
  • 4. S O C I A L M E D I A I N 2 0 1 3 18-29 30-49 50-64 P I N T E R E S T FA C E B O O K T W I T T E R I N S TA G R A M Urban Suburban African- American Hispanic White Source: Pew Internet & American Life Project, The Demographics of Social Media Users — 2012, February, May, December 2013 L I N K E D I N Male Female
  • 5. s o c i a l m e d i a i s w h e r e y o u r a u d i e n c e g e t s t h e i r n e w s a n d i n f o r m a t i o n .
  • 6. C H A R A C T E R I S T I C S O F N E W S C O N S U M E R S A N D T H E S I Z E O F T H E I R P O P U L AT I O N A C R O S S S O C I A L N E T W O R K I N G S I T E S FA C E B O O KT W I T T E R P I N T E R E S TL I N K E D I N I N S TA G R A M 52% 47% 13% 13% 3% p e rc e n t o f e a c h s o c i a l n e t w o r k ’s u s e r s w h o e v e r g e t n e w s o n t h e s i t e 16% 8% 30% 64% 3% 19% 1% 12% 15% p e rc e n t o f U S a d u l t s w h o u s e e a c h s o c i a l n e t w o r k p e rc e n t o f U S a d u l t s w h o g e t n e w s f ro m e a c h s o c i a l n e t w o r k News Use Across Social Media Platforms, PEW Research Center’s Journalism Project, November 2013
  • 7. s o c i a l m e d i a i s w h e re y o u r a u d i e n c e i s i n f l u e n c e d b y o t h e r s ’ b e h a v i o r s . I M A G E B Y: B R U C E D U P R E S S O N F L I C K R
  • 8. H A B I T S , B E H AV I O R S , A N D M O T I VAT I O N S O F D I G I TA L LY E N G A G E D C A U S E - S U P P O RT I N G A D U LT S L I K E M A K I N G A N I M PA C T WA N T T O S H A R E A N D G I V E C R E D I T WA N T T O I N F L U E N C E O T H E R S T O C A R E A B O U T C A U S E S T H E Y C A R E A B O U T Digital Persuasion: How Social Media Motivates Action and Drives Support for Causes. Georgetown University’s Center for Social Impact Communication, March 2013 75% 58% 24%
  • 9. S O C I A L M E D I A N E E D S Y O U
  • 10. Y O U C A N D R I V E C H A N G E • s t a r t c o n v e r s a t i o n s • p ro m o t e y o u r o rg a n i z a t i o n , c a u s e s , i n t e re s t s • re a c h p o t e n t i a l a n d c u r re n t s u p p o r t e r s , d o n o r s • i n f l u e n c e f a m i l y, f r i e n d s a n d a d v o c a t e s • a s s e r t y o u r a u t h o r i t y I M A G E B Y: J U S T B E C K E T T O N E T S Y
  • 11. Y O U C A N TA K E T H E L E A D R E S E A R C H S H O W S T H AT P E O P L E U S E S O C I A L M E D I A F O R : s o c i a l i n t e r a c t i o n ! i n f o r m a t i o n ! o p i n i o n s & p e r s p e c t i v e s ! S h a r i n g I n f o r m a t i o n ! L e a r n i n g a b o u t o t h e r s Anita Whiting, David Williams, (2013) "Why people use social media: a uses and gratifications approach", Qualitative Market Research: An International Journal, Vol. 16 Iss: 4, pp.362 - 369
  • 12. Y O U C A N T E L L S T O R I E S e v e r y s t o r y n e e d s 5 e l e m e n t s : A H E R O ! A G O A L ! ! A N O B S TA C L E T O O V E R C O M E ! A M E N T O R ! A M O R A L ! y o u r s u p p o r t e r w h a t t h e i r s u p p o r t / d o n a t i o n c a n a c c o m p l i s h t h e p r o b l e m y o u c a n s o l v e Y O U ! t h e c a l l t o a c t i o n
  • 13. Y O U C A N M A K E I T H A P P E N
  • 14. P U T I D E A S I N T O A C T I O N I M A G E B Y: B A B Y B I R D A N D B U B B U B O N E T S Y • s h a re y o u r c re a t i v i t y & i n s p i r a t i o n • d o n ’t w o r r y a b o u t f o l l o w e r s , l i k e s o r c h e c k - i n s • f i n d & j o i n c o n v e r s a t i o n s • l e t p e o p l e k n o w h o w e x c i t e d y o u a re a b o u t a c a u s e , e v e n t , o r i d e a • s h a re y o u r e x p e r i e n c e s & a s k f o r s o m e t h i n g i n re t u r n
  • 15. G E T C O N N E C T E D • f i n d a c o m m u n i t y d o i n g w h a t y o u ’ r e a l r e a d y d o i n g o r w a n t t o b e d o i n g • d o n ’t j u s t s t a n d t h e re — p a r t i c i p a t e • f i n d re a l - w o r l d w a y s o f g e t t i n g t o g e t h e r, c e l e b r a t i n g a n d c re a t i n g • g i v e y o u r c o m m u n i t y s o m e t h i n g t o c a re a b o u t
  • 16. Laurie Boettcher H E R E ’ S T H E H E A RT O F T H E M AT T E R : T H E E S S E N C E O F S O C I A L M E D I A I S K N O W I N G Y O U R A U D I E N C E S A N D E N G A G I N G T H E M I N S O M E T H I N G T H E Y L O V E .
  • 17. T H A N K Y O U ! M A R I S A P E A C O C K ! 
 T H E S T R AT E G I C P E A C O C K w w w. s t r a t e g i c p e a c o c k . c o m