1. How MS SharePoint Helped Employee Communications Do More with Less Dow Jones: Michael Fry & Mary McCall

2. About Dow Jones

3. Agenda Employee Communications Challenges and opportunities Achieving our Goals 3Cs: Communication, Collaboration and Culture Best Practice Employee Portal Why a portal? History of our portal Lessons Learned Show and Tell ROI: doing more with less

4. Problems, Issues We faced Too much email, attachments, versions Too much on c: drive Long sales cycle Buried information/knowledge (search) Centralized posting/content control Dispersed, global workforce Multi-cultures

5. EMG Employee Communications - 2000 750 Employees

6. JV.net First intranet HTML – 48 hour turn-around

7. Factiva Publisher Eating our own Dog Food Content Management Tool

8. 2002 – Factiva Publisher & STS SharePoint Team Services Multiple servers

9. 2004 – SPS 2003 100% SharePoint Devolved Content Management

10. EMG Employee Communications - Today 2500+ Employees

12. EC: Mission Statement Communications, Collaboration and Culture: the backbone of employee communications and its ultimate purpose of supporting the business and its organizational priorities. Our mission is to support the achievement of EMG’s goals by supporting the creation of an inclusive, global corporate culture that embraces open communication, collaboration and information sharing, that the employer brand resonates throughout the organization and that a framework is created for people to access information and knowledge they need to do their job. We will foster an environment that is free of regional bias, values cultural diversity and the exchange of knowledge. We will facilitate the sharing of information and knowledge across all functional and regional areas of the Company, establishing processes for listening, leading and involving employees.

13. EC: Mission Statement Communications, Collaboration and Culture: the backbone of employee communications and its ultimate purpose of supporting the business and its organizational priorities.

14. Achieving our Goals: 3Cs Communication Collaboration Culture

15. Communication Knowledge and Information Management Devolved Content Management Building the brand Business strategy and goals Portal Server

16. Portal Server How we use SharePoint as communication Tool Demo

17. Collaboration Global, dispersed work teams Tools and solutions Office Communicator (IM) Web conferencing (Live Meeting) Professional attribute and value Team Sites

18. Team Sites How we use SharePoint as a collaboration tool Demo

19. Culture: how we communicate and collaborate Develop a winning corporate culture Building Sales Team awareness Selling what they know News integration Collaboration Drive engagement Minimize time and distance through shared portal experience Equal access and contribution globally No censorship

20. Culture: how we achieve our goals Communications Collaboration Culture Communications Strategy

21. Culture Supporting and developing a global Culture with SharePoint Demo

22. Why a Portal: 3Cs 3Cs: Communication, Collaboration, Culture Global, dispersed work force Brand Consistency Sales and marketing material Messages (strategy and goals) Costs Speed, efficiency Reduce application clutter Real-time business Speed in communication Market response Supporting the business

23. Employee Communications: Best Practice Peer generated content Video, articles Photos Fun and People Community Achievements Microsoft shop Uniform platform (web conference, IM, portal, Office, browsers) Devolved content management Eliminates barriers Increase rate and pace of publishing Drives collaboration and KM Eliminate the need for attachments The Pipeline Global (access, contribution, etc)

24. Portal: Lessons Learned Business holds: ownership, budget, requirements Executive Sponsor Aligned with business strategy Devolved Publishing/Content Management Global access and contribution No censorship (editorial guidelines and eCode of Conduct) Solve business problems Invest in the right tools (Live Meeting) Low maintenance Anticipate business needs Podcasts/vlog Broadcast voice mail Texting Mobile

25. SharePoint Top Tips List Ideas Best Practices Meetings RSVP & flight itinerary Feedback Request forms Product FAQs Fantastic 40 site templates Learning Calendar Office Information Opt-in/opt-out Use SharePoint groups Site directories to manage sites Minimize administrators Avoid folders, use list columns Activate ‘force check out’ Save Lists, Libraries & web parts as templates Content Audits – collaboration/not archive Best bets – Search audit

26. Increase ROI Everything aligns with and supports business priorities and strategies: Enables devolved content management Solves business problems Drives communication and collaboration Supports small travel budgets Dashboards Transparency on metrics Empowers users Drives engagement Reduces sales cycle Builds Sales Team knowledge

27. ROI: Doing more with less Site Administration Small Employee Communications team – more productive – strategic – LESS Money Scalable Costs slow to start, easy to scale up when needed – spend less now – LESS Money Self service Quicker turn around, less resources – LESS MONEY Business Strategy Executive support Line of sight Winning Culture Global Common platform brings everyone together online Less travel – LESS MONEY

28. Future Plans SharePoint 2010 CRM integration Search (FAST) Peer generated news Social networking

29. Remember to fill out your evaluations onMySPCfor your chance to win two HD web cams and a designer mouse (3 prizes awarded daily)

30. Learn More about SharePoint 2010 Information forIT Prosat TechNet http://MSSharePointITPro.com Information forDevelopersat MSDN http://MSSharePointDeveloper.com Information forEveryone http://SharePoint.Microsoft.com

31. Contact Information Michael.Fry@dowjones.com Mary.McCall@dowjones.com

32. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.