favoriot
Building a Sustainable Smart City Using
a Citizen-Centric Approach
Dr. Mazlan Abbas
CEO - favoriot
Email: mazlan@favoriot.com

favoriot
The Final Aim of Smart City
• To support better living, create more opportunities, support
stronger and more cohesive communities and improve the quality
of life overall for all residents
• To make a better use of the public resources
• Reducing the operational costs of the public administrations.

favoriot
Multiplier Effect of Economic Growth via
Technology
With greater use of technology, a number of cities are accumulating data,
delivering innovation, and enhancing lives of citizens.
“What Is Our City’s Health Index?”

favoriot
The Anatomy of Smart City

favoriot
What is Your Pulse Rate?
IoT solutions can help state and local
governments reduce traffic congestion,
respond more quickly to emergencies,
reduce greenhouse gas emissions, and
serve the citizen more effectively.
Measure the Pulse of Your City

favoriot
Discover How-To:
Build Smart Cities through the eyes of the CITIZENS

favoriot

favoriot

favoriot

favoriot
There’s a
crime!
No Parking
Spaces!
Flood is bad!
No one is
handling the
garbage!
Building is on
Fire!
Buses didn’t
come on
schedule!
Pollution
getting
worse!
Cities

favoriot
Pipe leaking!
There are
fallen trees!
Water is
polluted!
No lights in
dorm!
No projector!
Someone is
throwing
rubbish!
Vandalism!
Campuses

favoriot
Ad Hoc ,
Chaotic, VIRAL
SMS
Whatsapp
Facebook
Twitter
Radio TV
Capacity To Hear And Respond
Traditional channels
(web portals, emails,
phone calls etc) and
methods unable to
handle effectively
PEOPLE AUTHORITIES
“Black hole” issue
Mobile App

favoriot
Building 3 types of cities
1. ROI-driven
• the aim of rolling out smart city technologies is to generate
income which pays for its deployment and more. There are
many cities in the western hemisphere which fall into this
category, such as Los Angeles, London.
2. Carbon-driven
• The aim here is to reduce the carbon footprint and ideally
become carbon neutral long-term. These are mainly cities
in Middle and Northern Europe, such as Luxembourg,
Helsinki, etc.
3. Vanity-driven
• Finally, “vanity” driven cities are mainly driven by events
where the entire world is watching and they want to be
perceived as “modern”

favoriot
Citizen-Centric • Building Trust
Citizen-Centric Data-Driven Decision
Smart Tools Responsive
Cost Effective
Accountable
Transparent
Collaborative

favoriot
Vision - City Of The Future
Open source and
open data
Make
visible the
invisible
Sensing the city Provide tools for
the citizens to
interpret and
change the
workings of the
city
Technology may help mitigate the “black hole” problem.

favoriot
Sense the Cities

favoriot
We Build Cities Based on People-Centric Approach
CROWDSENSING
Get public and private
parties to send reports via
their smartphones and
preferred messaging
channels
RANK&DECIDE
Authorities decide
and justify their
next plan of action
BUILDNEXT
SMART
APPLICATIONS
LeverageinnovativeIOT
solutionstosolvethe
painpointsofpublicor
privateorganizations.
INSIGHTS
Big Data Analytics are
performed to get more
useful insights
ESCALATE&SOLVE
Issues are assigned to proper
field force, measure their
effectiveness and notify the
“reporters” using their
preferred messaging channels
favoriot APPROACH
BUILDING THE NEXT SMART CITY APPLICATIONS
IDENTIIFY
Collect incident reporting,
identify locations of issues
and assign accordingly
favoriot favoriot
favoriot
favoriot

favoriot
favorsense the Cities
favorsense is a
CrowdSensing
platform that allows
public and private
parties to build
better Communities
and Cities.
favorsense CMP
The public, private or
communities can join
hands in resolving
any problems.
favorsense Field
Force
The public, private or
communities can join
hands in resolving
any problems.
favorsense Insights
Crowdsensing data
are aggregated and
decision making can
be made based on
the insights.

favoriot
Benefits of Crowdsensing Method
1. Increased in Identifying Genuine Cases ~ 100%
2. Identify Accurate Locations ~ 99%
3. Better Prioritization ~ 50%
4. Increased Level Trust ~ 100 %
5. Cost Reduction ~ 50%

favoriot
Tips to Avoid Pitfalls
Citizen Engagement

favoriot
Tip (1) – Buy-in From Both Segments
• It requires the active participation of both parties. It’s
like “chicken or egg” question. Who starts first?
• Residents felt that their complaints would go down
the deaf ears of the local councils – just like going
down the black hole.
• The local authorities that are sensitive to the citizens
feel that the citizens need to channel their grouses
into a proper channel rather than letting their anger
on social media and become terribly viral.

favoriot
Tip (2) – Publicity
• If you ask 100 or 1000 people on the streets whether
they have heard such application. We can almost
guarantee you that none have heard that.
• It’s easier to get a ridiculous publicity message
across the WhatsApp rather than something which is
more useful
• ”Engagement fatigue”
• Staff intensive
• Time consuming
• Little return of Municipal investment

favoriot
Tip (3) – Finding The Concerned Citizens
• Who are these people? What type
of individuals that are concerned
about the cleanliness or safety of
the surrounding.
• The NATO and the SELFIES – the non-
concerned citizens

favoriot
Tip (4) – Gamification If Necessary
• People wants an incentive to participate in crowdsourcing initiative. Either get themselves paid in
monetary or prizes.
• The other way is to gamify the app in such a way that gives some form of status within the
community app. Give them points and elevate them into a different status or higher rank on the
leadership board.
• Launch contest with prizes for being the most active users.

favoriot
Tip (5) – Pressure Groups
• No administrators of the cities would love to
receive complaints every day. Nobody likes to
handle hundreds or thousands of complaints
each day throughout the whole year. But if
they did not manage and close the
complaints, how could they solve all the
problems which are already in the queue?
• Why need to be in a reactive mode when
local councils can be proactive?
• Sometimes, city authorities need a little push or
“pressure” from the people.

favoriot
Tip (6) – Social Media Channels
• The most popular official channels by
local councils are either through
phone, fax, web portal or email. But
technology has rapidly changed the
landscape of communications with
the advent of smartphones, mobile
Internet, and Social Media.
• Allow the citizens to communicate on
their favorite social media channels.
“One App to Bind
Them All”

favoriot
Tip (7) – In-House Vs Outsource
• It’s NOT only the front-end but also the backend
system.
• Thus, a lot of cities who thought that they could just
develop the mobile app (i.e. the front-end) in-house
did not realize what they are going to end up.
• Nearly all local council IT departments are not set up
as a product development house. The budget given
to them are only enough to operate, manage and
maintain the IT system but not to become innovative
and develop their application.

favoriot
Tip (8) – Product Roadmap
• Handling a continuous development and future
enhancement of the backend system requires a
sustainable IT support resources.
• New technology emerges and thus it must quickly
be adapted with the current process workflow.
• Developing and supporting this in-house will
probably give the IT department of the local
council a horrible nightmare that they will always
regret.

favoriot
Tip (9) – Smart City Vision

favoriot
Tip (10) – It’s NOT An IT Job!
• Of course, any IT company can develop the
mobile app.
• However, IOT requires different skills that
encompass embedded programming,
understanding different communications
protocols, cloud services, and big data
analytics.

favoriot
http://iotworld.co

favoriot

favoriot
IoT eBooks
1) IoT Notes – Great to use for your IoT
lectures!
2) Your IoT Journey – Compilation of best
Blog articles on IoT

favoriot
Thank You

favoriot
www.favoriot.com
favoriot
favoriot
favoriot favoriot
info@favoriot.com favoriot