While sitting at my first BarCamp in Austin, I decided to make this presentation (very last minute). I made it about an hour before I went on to do my 15 minute presentation on using Social Media (Twitter) for customer service

1. Putting Out Fires With Social Media
PROTECTING YOUR BRAND WITH
TWITTER
Sal Baldovinos
@mayhemchaos
www.mayhemandchaos.com/blog

2. Companies Using Twitter
 JetBlu
 DirectEnergyTX
 Comcast
 TurboTax
 And many more then I couldn’t think of…

3. Entitlement vs. Expectations
 Companies DO owe you a great
experience/products
 Companies DO NOT owe you free stuff (most
of the time)
 Companies should quickly resolve issues

4. Adding To The Frustration
 Press 1 for English
 No real connection to the person on the line
 They don’t really “care” about me, they’re
just reading a script
 If you cannot help me, then who can!?

5. My Experience with…
 The Houston Zoo
 DirectEnergy – Poor Customer Service
w/Twitter

6. Don’t Be That Guy
 Expecting a hand out is like eating all your
food and asking for it to be comp’d
 Don’t Twitter while your mad or drunk or mad
and drunk…
 Use the 48-72 hour rule

7. Where To Stalk Me
 Twitter: MayhemChaos
 Blog: www.mayhemandchaos.com/blog
Thank You!
Sal Baldovinos
@mayhemchaos
www.mayhemchaos.com/blog