Employee Relations and Benefits Professional

1. Sharon Mayes
5619 Hawkgrove Place
Lithia, FL 33547
813-654-3363
Senior Employee Relations Consultant-North America Business Operations
Coca-Cola Refreshments
May 2009 – Present
Responsible for the resolution of complex employee and manager inquiries, requests and investigations that are
escalated mainly via Customer Service Representatives (Tier 1) in HR Services.
Conduct thorough and timely investigations to resolve employment issues, recommending solutions and assisting
with facilitation of resolution maintaining professionalism and a customer-focused approach. Ensure client privacy
where appropriate, including confidentiality and protection of sensitive employee reports or information treating
every employee with dignity and respect. Resolution actions provided to all parties are in compliance with
Company policies and procedures and to local, state and federal employment law. Investigations encompass
Harassment, Unfair Treatment, Discrimination, Retaliation, EAP, Suicide Prevention, Return to Work, Performance
Management, Safety, Theft and Conduct.
Thoroughly document findings using a Case Summary Report and filing of all witness statements, supporting
documentation and recommendation(s). Ensure client privacy as needed. Investigate each assigned issue, using a
case management system to track the status and progress/resolution of employee and manager inquiries, and
communicate with involved parties as necessary. Inquiries are related but not limited to escalated employee
relations inquiries, field investigations, one-on-one coaching, performance management, and conflict resolution.
Collaboration with the applicable Field HR Business Partners, Return to Work Coordinators, HR Services, Labor
Relations, Security Managers and Legal Counsel developing strong partnerships.
Work at an individual and team level to develop HR and leadership skills, provide stretch opportunities to advance
for career development opportunities
Instrumental in lead role for process improvement regarding modification of EIC Sub-Categories to accurately
report cases and metric reporting to Corporate Senior Leadership team. Ongoing.
Lead investigator in several high profile investigations as EEOC complaints and/or lawsuits are in process, working
with inside and outside legal counsel.
Training and development of all new hires regarding the Company’s involuntary and voluntary separation process,
including but not limited to severance agreements, mandatory pay state legal requirements, and separation forms.
Senior ER Safety Consultant for North America. Recommended amended corrective action and/or procedures to
several safety infractions (vehicle or non-vehicle) enhancements which were approved and implemented across
North America and noted in the Company’s on-line Manager’s Toolkit.
Active member and participant in ER Competency Training for ER Consultants.

2. Human Resources Manager-Employee Relations for Retail Operations
Kash n' Karry/Sweetbay Supermarkets
February 2005 – September 2006 (1 year 8 months)
Developed a strong alliance with Retail Operations, provided leadership and counseling to executive senior
leadership team, corporate office employees and 10,000 retail employees located throughout Florida’s West
Coast. Created a work environment and culture maximizing employees’ potential, job satisfaction and
contribution in attaining company goals through training and development and revision of company policies and
procedures. Investigate complex employee relation s issues. Conduct coaching/counseling to all levels of
employees and implement and facilitate training and development to increase awareness and limit liability.
Ensure store compliance, pertaining to all Company policies, practices, legal requirements, and ethical procedures
including training of District and Store Management Employees are met. Provide linkage/alignment with Corporate
Human Resources functions, such as payroll, compensation, and benefits. Managed two Human Resources Field
Specialists covering 10,000 employees and 107 stores.
Human Resources Manager
Tampa Bay Trane
March 2004 – February 2005 (1 year)
Business partner to Tampa Bay Trane’s Business Unit Managers. Responsible for all employee relations
investigations included, but not limited to escalated employee relations inquiries, field investigations, one-on-one
coaching, performance management, conflict resolution, EEOC investigations and resolution of claims, employee
litigation, and interaction and resolution of lawsuits with outside attorneys . Creation and management of the
company’s employee benefits portfolio on an annual basis; partnering with outside brokers in determining cost
analysis of plans while providing an enhanced benefits portfolio to employees. Company savings of approximately
$500k in the first year without any increase of premiums to employees. Conducted training to all employees for
in-depth understanding of benefit qualification. Procedural development of LOA and return to work processes and
tools for occupational and non-occupational injuries to ensure a high quality employee experience as well as
compliance with leave of absence policies, documentation audit methodology and ongoing audit procedures.
Annual 401(k) review, including but not limited to annual discrimination testing. Revised all policies, procedures,
Employee Handbook and design of a Manager’s Reference Handbook for publication to the Tampa Bay Trane
intranet.
Senior Human Resources Generalist-Corporate
Sykes Enterprises, Incorporated
Public Company; 10,001+ employees; SYKE; Outsourcing/Off shoring industry
August 2003 – March 2004 (8 months)
Business partner to corporate management staff. Focused on strategic planning to improve efficiencies and
customer service within the corporate administration group. Investigated and provided guidance to management
staff relating to employee relation issues. Development of policies and procedures. Managed occupational and
non-occupational LOAs and return to work, unemployment, training and development, performance management,
staffing and affirmative action.
WCI Communities
Regional Director-Human Resources
Public Company; 1001-5000 employees; WCI; Real Estate industry
July 1998 – September 2002 (4 years 3 months)
Directed all Human Resources activities for multiple locations for the Company’s West Central Region of
approximately 750 employees reporting to the Senior Vice President of Human Resources. Conducting employee

3. relation investigations, including EEOC investigations and resolution of claims, employee litigation with internal
and external counsel to resolve employment issues, recommending solutions and assisting with facilitation of
resolution. Documented investigation findings and final status filing with Corporate Legal Counsel. Partnered with
leadership team focusing on performance management, recruiting, succession planning and senior level recruiting.
Developed a college recruitment and associate development program for Engineering and Construction
Management degreed graduates. Partnered with Corporate Director Human Resources in revising and
implementing all company policies and procedures. Other responsibilities included recruitment at all levels,
payroll and benefit administration, unemployment, occupational and non-occupational LOAs and return to work
process, as well as organizational development. Responsible for staff of six Human Resources professionals.
Human Resources Generalist
CCCI/Fingerhut
1996 – 1998 (2 years)
Managed all human resources activities for 525 Collection Call Center employees. Conducted employee relations
investigations and recruitment at all levels, payroll and benefit administration, unemployment, occupational and
non-occupational LOAs and return to work process.
Staffing Specialist/Employee Relations Representative
GTE World Headquarters
Public Company; 10,001+ employees; GTE; Telecommunications industry
1982 – 1986 (4 years)
Responsible for four of GTE’s World Headquarters’ Corporate Departments in a staffing/relocation and employee
relations capacity: Marketing, Legal, Corporate Communications and the Senior Executive area, totaling 430
employees.
EDUCATION AND MEMBERSHIPS
Pace University
Human Resources Management
1983 – 1986
Pace University was an on-site University located in the GTE World Headquarters.
Flagler College
Elementary and Special Education
1976 – 1977
SHRM Member since 1997
Scheduled for 3-Day Course in June 2012 for SPHR Test in 4th quarter of 2012

4. GROUPS AND ASSOCIATIONS:
•
Coca-Cola Current & Former Employees Group
•
Current/Former Coca-Cola Enterprises Employees
•
Employee Relations Forum
•
HR Executive Network
•
HR Professionals, Tampa/St. Pete, FL
•
SHRM (Society for Human Resource Management) Official Group
•
STD/ LTD & FMLA Professionals
•
The Coca-Cola Company