Related content from author - http://arresteddevops.com Inspired by the self-help book The Five Love Languages by Gary Chapman. When we are working to bring about cultural change in our organization, it’s essential for us to understand that not everyone speaks the same “language” of DevOps as we do. The CFO has different drivers and communication style than your friend in the QA department, who is still different than the DBA in that remote office. In this talk, I provide techniques and strategies for identifying the drivers of your peers and decision-makers.

1. THE FIVE LOVE LANGUAGES OF
DEVOPS

2. WHOAMI

3. WHAT IS THIS DEVOPS THING
ANYWAY?

5. "A cultural and professional movement, focused
on how we build and operate high velocity
organizations, born from the experiences of its
practitioners."
-- Chef Style DevOps1
1
https://youtu.be/_DEToXsgrPc

6. THE FIVE LOVE
LANGUAGES

7. WHAT DOES THIS HAVE TO DO
WITH SHIPPING SOFTWARE?

8. CALMS

9. CULTURE

10. You can’t directly change culture. But
you can change behavior, and behavior
becomes culture
— Lloyd Taylor, VP Infrastructure, Ngmoco

11. AUTOMATION

12. “Asking experts to do boring and
repetitive, and yet technically demanding
tasks is the most certain way of
ensuring human error, short of sleep
deprivation, or inebriation.”
— Continuous Delivery, Jez Humble and David Farley

13. LEAN THINKING

14. MEASUREMENT

15. SHARING

16. WUT?

17. EACH OF THESE IS A
“DEVOPS LOVE LANGUAGE”

18. If you find yourself thinking"this is
crystal clear to me, why aren’t they
seeing it?,"that’s more about you than
it is about them.
— –Bill Joy, Arrested DevOps Episode 33

19. IT'S NOT ENOUGH TO GET SOMEONE TO DO IT,
THEY NEED TO SEE THE VALUE IN THEIR OWN
LANGUAGE

20. DISC
▸ Dominant/Direct
▸ Influencing
▸ Steadiness
▸ Conscientious

21. DIRECT
LEAN/MEASUREMENT

22. INFLUENCING
CULTURE/SHARING

23. STEADINESS
AUTOMATION/MEASUREMENT

24. CONSCIENTIOUS
SHARING/MEASUREMENT

25. ASSESS THE DRIVERS

26. BE A SALESPERSON

27. TALK THEIR LANGUAGE

28. COMPLIANCE VS.
COMMITMENT

29. THE BEST CHANGE INFLUENCERS ARE THOSE
WHO DON’T SEE PEOPLE AS SOMETHING THEY
‘HAVE TO DEAL WITH’.

30. BRING PEOPLE ALONG FOR
THE RIDE

31. QUESTIONS?

32. MORE STUFF
▸ http://arresteddevops.com/devops-culture-change/
▸ https://github.com/chef/devops-kungfu
▸ @mattstratton on the twitters
▸ https://github.com/mattstratton on the githubs