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Matt Singley | Social Media Optimization
Matt Singley | Social Media Optimization

Why Customer Servic

BusinessTechnology
1 of 20
Why Customer Service Should Be In Social Media and How To Get Started Matt Singley (@mattsingley) Chief Engagement Officer Singley + Mackie (@singleymackie)
So Who Is This Matt Singley Character? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Why Should Customer Service Even Care About Social Media?
Who Should “Own” Social Media? ,[object Object],[object Object],[object Object]
Who Should “Own” Social Media? ,[object Object],[object Object],[object Object]
Who Should “Own” Social Media? ,[object Object],[object Object],[object Object]
Who Should “Own” Social Media?
Who Should “Own” Social Media?
Who Should “Own” Social Media?
Case Studies
Case Studies: Xbox & Zune Support ,[object Object],[object Object],[object Object]
Case Studies: Caesars Entertainment (WOMMA) ,[object Object]
Case Studies: Caesars Entertainment (WOMMA) ,[object Object]
Case Studies: Caesars Entertainment (CES)
Case Studies: Caesars Entertainment (CES) ,[object Object]
How To Start
Increase Your Chances of Success in Social ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Increase Your Chances of Success in Social ,[object Object]
[object Object]

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