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Engage 2015 Communities Preso

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BMC Software
BMC Software

Preso used on the booth at BMC Engage 2015. See more on http://communities.bmc.com/

Technologie
1 von 13
© Copyright 9/23/2015 BMC Software, Inc1 Matt Laurenceau, @matt_L And many Power Users! BMC Communities BMC Engage all year-long, on your fav devices
© Copyright 9/23/2015 BMC Software, Inc2 Community: People who share common values/needs, and help each other (ohhh, and usually have fun together)
© Copyright 9/23/2015 BMC Software, Inc3 On communities.bmc.com • Find your Product Community – Share your questions/wins – Discover tips from others – Connect with other users and R&D • Benefit from R&D Programs – Betas – Ideation
© Copyright 9/23/2015 BMC Software, Inc4 Find Subject Matter Experts, Learn from them!
© Copyright 9/23/2015 BMC Software, Inc5 Food treats have travelled here!
© Copyright 9/23/2015 BMC Software, Inc6 Ideation: socialized RFEs Your voice to shape up the future! • Give best visibility to your Product improvement ideas • Vote/comment/interact on ideas from other • R&D committed for SLAs to comment/evaluate popular ideas • 30+ UX interviews for new releases of Remedy with SmartIT
© Copyright 9/23/2015 BMC Software, Inc7 Past 12 months on BMC Communities, exciting! registered Users New posts replies received a response 30k 85%of questions have 255 daily 7,500 new Average
© Copyright 9/23/2015 BMC Software, Inc8 Beta Programs, UX Work with R&D • ~1,500+ Users participated in Beta Programs last year • 100+ UX interviews for new releases of BMC Products
© Copyright 9/23/2015 BMC Software, Inc9 5 continents!
© Copyright 9/23/2015 BMC Software, Inc10 Mobile Apps Post, comment, follow, manage Inbox, Message…
© Copyright 9/23/2015 BMC Software, Inc11 Fancy a fun run tomorrow morning? 6:00 in the lobby, to run or walk
© Copyright 9/23/2015 BMC Software, Inc1224x7 Activity
© Copyright 9/23/2015 BMC Software, Inc13

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Engage 2015 Communities Preso

  • 1. © Copyright 9/23/2015 BMC Software, Inc1 Matt Laurenceau, @matt_L And many Power Users! BMC Communities BMC Engage all year-long, on your fav devices
  • 2. © Copyright 9/23/2015 BMC Software, Inc2 Community: People who share common values/needs, and help each other (ohhh, and usually have fun together)
  • 3. © Copyright 9/23/2015 BMC Software, Inc3 On communities.bmc.com • Find your Product Community – Share your questions/wins – Discover tips from others – Connect with other users and R&D • Benefit from R&D Programs – Betas – Ideation
  • 4. © Copyright 9/23/2015 BMC Software, Inc4 Find Subject Matter Experts, Learn from them!
  • 5. © Copyright 9/23/2015 BMC Software, Inc5 Food treats have travelled here!
  • 6. © Copyright 9/23/2015 BMC Software, Inc6 Ideation: socialized RFEs Your voice to shape up the future! • Give best visibility to your Product improvement ideas • Vote/comment/interact on ideas from other • R&D committed for SLAs to comment/evaluate popular ideas • 30+ UX interviews for new releases of Remedy with SmartIT
  • 7. © Copyright 9/23/2015 BMC Software, Inc7 Past 12 months on BMC Communities, exciting! registered Users New posts replies received a response 30k 85%of questions have 255 daily 7,500 new Average
  • 8. © Copyright 9/23/2015 BMC Software, Inc8 Beta Programs, UX Work with R&D • ~1,500+ Users participated in Beta Programs last year • 100+ UX interviews for new releases of BMC Products
  • 9. © Copyright 9/23/2015 BMC Software, Inc9 5 continents!
  • 10. © Copyright 9/23/2015 BMC Software, Inc10 Mobile Apps Post, comment, follow, manage Inbox, Message…
  • 11. © Copyright 9/23/2015 BMC Software, Inc11 Fancy a fun run tomorrow morning? 6:00 in the lobby, to run or walk
  • 12. © Copyright 9/23/2015 BMC Software, Inc1224x7 Activity
  • 13. © Copyright 9/23/2015 BMC Software, Inc13