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Functions
Retailers are
Digitizing
Now and in
the Future
6
Back-Office Support Process – 36% Currently, 35% Pilot, 21%
Considering
Source: Cognizant Center for the Future of Work, Digital Process Acupuncture
Goods Sourcing & Supply Chain – 41% Currently, 35% Pilot, 13%
Considering
Source: Cognizant Center for the Future of Work, Digital Process Acupuncture
Merchandising – 41% Currently, 28% Pilot, 21% Considering
Source: Cognizant Center for the Future of Work, Digital Process Acupuncture
Market Goods & Services – 45% Currently, 37% Pilot, 12% Considering
Source: Cognizant Center for the Future of Work, Digital Process Acupuncture
Customer & Order Management – 52% Currently, 26% Pilot, 14%
Considering
Source: Cognizant Center for the Future of Work, Digital Process Acupuncture
Shopping Experience & Channels – 67% Currently, 17% Pilot, 8%
Considering
Source: Cognizant Center for the Future of Work, Digital Process Acupuncture
Accelerate your digital journey with Cognizant. Get the latest insights
from our experts on our blogs.
Digitally Cognizant Blog | Future of Work

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6 Functions Retailers are Digitizing Now and in the Future

  • 2. Back-Office Support Process – 36% Currently, 35% Pilot, 21% Considering Source: Cognizant Center for the Future of Work, Digital Process Acupuncture
  • 3. Goods Sourcing & Supply Chain – 41% Currently, 35% Pilot, 13% Considering Source: Cognizant Center for the Future of Work, Digital Process Acupuncture
  • 4. Merchandising – 41% Currently, 28% Pilot, 21% Considering Source: Cognizant Center for the Future of Work, Digital Process Acupuncture
  • 5. Market Goods & Services – 45% Currently, 37% Pilot, 12% Considering Source: Cognizant Center for the Future of Work, Digital Process Acupuncture
  • 6. Customer & Order Management – 52% Currently, 26% Pilot, 14% Considering Source: Cognizant Center for the Future of Work, Digital Process Acupuncture
  • 7. Shopping Experience & Channels – 67% Currently, 17% Pilot, 8% Considering Source: Cognizant Center for the Future of Work, Digital Process Acupuncture
  • 8. Accelerate your digital journey with Cognizant. Get the latest insights from our experts on our blogs. Digitally Cognizant Blog | Future of Work