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Web AnalyticsCONCEPTS & THEORIES<br />MKTG*6226 //CLASS LEADERSHIP PRESENTATION // MATT CASS<br />

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agenda <br />introduction to web analytics<br />why it’s important<br />basic concepts & terms<br />web analytics vs. data mining<br />focus: analyzing engagement<br />output: presentation matters<br />web analytics in practice<br />

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what is web analytics?<br />web analytics is the assessment of a variety of data, including web traffic, web-based transactions, web server performance, usability studies, user submitted information and related sources to help create an understanding of the visitor experience online<br />goal:identify and target responsive customers<br />

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why it’s important<br />

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basic concepts & terms<br />on-site<br />off-site<br />page views<br />conversion & abandonment rate<br />loyalty<br />frequency <br />recency<br />self-report<br />transaction history<br />online behaviour outside of your site<br />buzz <br />general <br /><ul><li>page tagging

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cookies

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geolocation

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sentiment analysis</li></li></ul><li>engagement<br />source: Forrester Research<br />

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web analytics vs. data mining<br />data mining<br />identifying patterns and correlations within databases<br />e.g. social network analysis<br />data gathering vs. data mining<br />

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data presentation<br />know your audience!<br />dashboard <br />visual summary of information<br />persona<br />prototypical user characteristics<br />key performance indicators<br />ratios, percentages, averages<br />reports <br />any combination of the above<br />

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web analytics in practice<br />define your key performance indicators<br />tie them to your business objectives<br />present your data in a meaningful way<br />know your audience<br />use web analytics as a learning tool<br />targeting and optimizing<br />make your “other media” more social<br />

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thank you <br />twitter: @mattPROv1<br />facebook: <br />Social Media Marketing Research – Week 6<br />

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basic concepts & terms<br />hits<br />an action on a website, e.g. user views a page or downloads a file<br />page views<br />actual visitor views or requests for information<br />visits<br />unit of activity on a website <br />unique visitors<br />number of visitors in a given timeframe <br />unique identified visitors<br />unique visitor that can be tied to specific personal information<br />

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conversion funnel <br />

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dashboard<br />

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key performance indicators<br />

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key performance indicators<br />

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engagement framework<br />source: Forrester Research<br />