The document discusses emotional intelligence (EQ), which refers to the ability to perceive, evaluate, and regulate one's own and others' emotions. It provides definitions of EQ from various researchers, who generally agree that EQ involves self-awareness, social skills, empathy, motivation, and self-regulation. The document also outlines three major models of EQ and lists advantages of high EQ such as improved relationships, communication, empathy skills, integrity, career prospects, managing change, reducing stress, and increasing creativity.

1. PA213 – Human Behavior in Organization
What is Emotional Intelligence?
Emotional Intelligence
- Emotional intelligence or Emotional quotient (EQ) was introduced by Daniel Goleman.
- was popularized as a result of Daniel Goleman’s (1995) work.
- can be defined as the ability to monitor one’s own and other people’s emotion, to
discriminate between different emotions and label them appropriately, and to use
emotional information to guide thinking and behavior.
EQ – refers to the ability of the person to accurately perceive, evaluate, express and regulate
emotions and feelings.
According to Salovey And Mayer (1990) emotional intelligence is:
“The ability to monitor one’s own and others’ feelings and emotions, to discriminate among
them and to use this information to guide one’s thinking and actions.”
According Reuven Bar-On (1996) emotional intelligence is:
“An array of non-cognitive (emotional and social) capabilities, competencies and skills that
influence one’s ability to succeed in coping with environmental demands and pressures”.
According to Six Seconds Team (1997) emotional intelligence is:
“The capacitates to create optimal results in you relationships with yourself and others.”
According to Maurice Elias (2001) emotional intelligence is:
“Emotional intelligence is the set of capabilities that we like to think of as being on the other
side of the report card from academic skills.”
According to Peter Salovey and John Mayer (2002) emotional intelligence is:
“The ability to perceive emotions, to access and generate emotions so as to assist thought, to
understand emotions and emotional meanings, and reflectively regulate emotions in ways that
promote emotional and intellectual growth.”
According to Hein (2005, 2008, and 2009) emotional intelligence is:
“The mental ability we are born with which gives our emotional sensitivity and potential for
emotional management skills that help us maximize our long term health, health happiness and
survival.”(2005)
“Knowinghow to separate healthy from unhealthy feelings and how to turn negative feelings
into positive ones.” (2008)
“Emotionalintelligenceistheinnatepotentialto feel, use, communicate,recognize,remember,
learn from, manage, understand and explain emotions.” (2009)
According to Travis Bradberry and Jean Greaves (2009) emotional intelligence is:
“Emotional intelligence is your ability to recognize and understand emotions in yourself and
others, and your ability to use this awareness to manage your behavior and relationships.”
According to Golis Chris (2009) emotional intelligence is:
“EQ is achieving Selig-And Social Master by being smart with core emotions.”

2. PA213 – Human Behavior in Organization
Three major models:
 Ability Models regard emotional intelligence as a pure form of mental ability and
thus as a pure intelligence
 Mixed models of emotional intelligence combine mental ability with personality
characteristics such as optimism and well-being.
 Trait Models of emotional intelligence refers to an individual’s self-perceptions of
their emotional abilities.
The five components of EQ are the following:
1. Self-regulation – refers to the ability to calm down anxiety, control impulsiveness, and
react appropriately to anger
2. Motivation – refers to the passion to work for reasons that go beyond money or status.
3. Empathy – refers to the ability to respond to the unspoken feeling of others.
4. Self-awareness – refers to the awareness of one’s own personality or individuality.
5. Social skills – refers to the proficiency to manage relationships and building networks.
Advantages of Emotional Intelligence:
 improves relationships with human beings
 improves communication with people;
 makes better empathy skills;
 acting with integrity;
 helps you to get respect from others;
 to improve career prospects;
 managing change more confidently;
 enjoy the work wholeheartedly;
 feeling confident and positive in attitude;
 to reduce stress levels;
 to increase creativity;
 to learn from mistakes.
SITTIE AINAD. ABDULLAH
GROUP III REPORTER