1. Thoughts on LEADERSHIPMike Masseymasseym1990@aol.com

2. It’s Not an Exact Science It’s not as if a manager wakes up in the morning and says, “Well I’ve got to go be a leader today; I’ve got to enunciate a vision, walk around a bit, assure alignment, empower people and so on.” Nonsense . . . Most of the real work of being a leader in business is in the sum of a hundred little interactions every day. James A. Autry, Life & Work

3. MANAGERS LEADERS CREATE ORDER PRODUCE CHANGE Managers Compared to Leaders Plan & Budget Organize & Staff Control & Solve Problems Set Direction Align Constituencies Motivate & Inspire

4. Questions to yourself: Are you Grounded in Reality? Do you have a vision? Do you have Courage to make the change? Are you Ethical? Questions your people will ask themselves about you: Can I trust You? Do you care about me personally? Are you committed to Operational Excellence? Leadership

6. Establish clear metrics around:

7. Financial Results, Market Share, Customer Satisfaction & Loyalty, Employee Motivation & Satisfaction, Productivity and Innovation

8. Keep metrics to a minimum and cascade them within the organization

9. Measure results and enabling processes

10. Goal metrics should achieve annual plan and stretch targets should move your organization to Best-in-Class within 24 months

11. Highly reward leaders for stretch target attainment

12. DO NOT over reward for making plan, it is the manager’s job

13. Develop a culture of continuous improvement and teamwork based your Operational Excellence Platform to become a high performance organizationLeaders Deliver Stretch Targets and Managers Make Plan

15. Results Driven and Process Oriented

16. Visionary and Innovative but Grounded in Reality

17. Fact Based Management Style with a Clear Management Process

18. Contagious “high energy” for Teamwork and Collaboration