This slide deck is a summary of the 4 NAFSA regional presentations I did this October-November with Utah State, Sam Houston State, Miami of Ohio, and University of Michigan-Flint. The presentations focused on the results of the 3rd International E-Expectations Report, and how colleges and universities can apply those student behavior trends to their virtual recruitment strategies.
2. Agenda
Agenda
• Introductions
• Ruffalo Noel-Levitz Survey
• key demographics
• Poll the audience – interactive poll questions
• Survey highlights
• Case studies from Sam Houston State University recruiting
international students
• Major takeaways
• Questions
3. What We Do – Marty – CollegeWeekLive
Enable online, live, and interactive
student engagement throughout the
enrollment process
4. CollegeWeekLive Clients
Abilene Christian University
American University
Azusa Pacific University
Ball State University
Boston Architectural College
Broward College
Butler Community College
Caldwell University
Centennial College
Christopher Newport
University
College of DuPage
Columbia College
Cornell University
CUNY, College of Staten
Island
Daemen College
Design Institute of San Diego
Durham College
East Tennessee State
University
Eastern Illinois University
Emory University
Florida International University
Full Sail University
Gannon University
Grambling State University
Hilbert College
Illinois College
Illinois Institute of Technology
Lakeland College
Manhattanville College
Marquette University
Miami Dade College
Miami University of Ohio
New York University
North Carolina State University
North Dakota State University
Nova Southeastern University
Oregon State University
Otero Junior College
Pace University
Pittsburg State University
Purdue Calumet
Roger Williams University
Rowan University
Saint John’s University, NY
Saint Louis University
Sam Houston State University
St. Thomas University
Stevens Institute of
Technology
Suffolk University
SUNY, Binghamton University
SUNY, Potsdam
SUNY, University at Albany
Texas Tech University
The University of Arizona
University of Bridgeport
University of British Columbia
University of California, Davis
University of Colorado, Denver
University of Florida
University of Houston
University of Idaho
University of Illinois at Chicago
University of Michigan, Flint
University of Nevada, Reno
University of Notre Dame
University of Portland
University of San Diego
University of Tampa
University of Texas, Arlington
University of Wisconsin-Stout
Utah State University
Valencia College
Virginia Tech
Washington State University
West Chester University
…and more…
250+ college and university clients
6. Survey Results
3rd annual International E-Expectations Survey
• In cooperation with Ruffalo Noel-Levitz
• 2700+ student respondents
• Representing 164 countries
• 47% seeking undergraduate studies, 53% seeking
graduate studies
7. Global Representation
2714 respondents from 160 countries
Top countries of origin
31%
7%3%
2%
15%
Undergraduate Students
Senior
Junior
Sophomore
Freshman
Transfer
17%
23%
Graduate Students
Currently in
college
Not in
college
Regional Breakdown
8. Poll Questions
https://www.polleverywhere.com/survey/BzahARTav
1. Which of the following factors most influenced
undergraduate students’ decisions to attend a
college/university outside of their home country?
2. What do students see as the biggest obstacle to study
outside their home country?
3. What percentage of international students have looked
at a college/university website on a mobile device?
10. Motivations for Studying Abroad
59%
21%
19%
16%
12%
0% 20% 40% 60% 80% 100%
Interested in a particular college/university
Private scholarship offered
Government funding
Interested in studying with a particular professor
No higher education opportunities in home country
Graduate Students
62%
24%
17%
14%
13%
0% 20% 40% 60% 80% 100%
Interested in a particular college/university
Currently attending an internation high school
Private scholarship offered
Government funding
No higher education opportunities in home country
Undergraduate Students
11. 70+% will apply to 3 or more schools!
# of Applications Undergraduate Graduate
1 to 2 17% 19%
3 to 5 46% 47%
6 to 10 19% 16%
11 to 15 5% 3%
More than 15 3% 4%
Unknown 10% 11%
12. Top Concerns for Studying Abroad
77%
38%
24%
23%
18%
0% 20% 40% 60% 80% 100%
Financial requirements
Visa requirements
Safety in surrounding area
Safety on campus
Language barrier
Graduate Students
77%
31%
28%
27%
26%
0% 20% 40% 60% 80% 100%
Financial requirements
No friends or family nearby
Visa requirements
Safety in surrounding area
Safety on campus
Undergraduate Students
After money – main
concern for prospective
undergraduates –
friends & family nearby
Prospective graduate
students most
concerned about the
visa requirements
(after money)
13. Top 6 Most Influential Resources
How
international
student-friendly
is your website?
4.22 4.12
3.89
3.56 3.4
3.1
1
2
3
4
5
College
website
College
rankings
College search
websites
College
brochures
College social
media posts
EducationUSA
office
Undergraduate Students
4.32 4.26
3.93
3.67 3.49 3.31
1
2
3
4
5
College
website
College
rankings
College search
websites
College
brochures
College social
media posts
EducationUSA
office
Graduate Students
Very
influential
Not at all
influential
Very
influential
Not at all
influential
14. Top 5 Viewed Content Areas On College Websites
The bottom 3 areas
for both undergrad
& grad prospects
(under 25%):
Calendar of Events,
Athletic programs,
and Campus Visit
Details
89%
87%
87%
69%
62%
Academic program listing/majors
Cost
Financial aid
Enrollment/admissions info
Applications
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Undergraduate Students
89%
88%
82%
70%
68%
Academic program listing/majors
Financial aid
Cost
International student services
Enrollment/admissions info
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Graduate Students
15. View college websites on a mobile device
Google mobile-friendly website checker:
https://www.google.com/webmasters/tools/mobile-friendly/
69%
31%
Graduate Students
Yes
No
78%
22%
Undergraduate Students
Yes
No
NB: Access the web most often
from desktop/laptop (57%), but
38% use mobile most (up from
17% 2 years ago)
NB: 61% of grad prospects
use desktop/laptop most,
35% use mobile most (up
from 28% in 2014)
16. Importance of Communication Throughout the
Recruitment Process
4.23 4.3
4.77
4.23
4.39 4.4 4.4 4.35
1
2
3
4
5
Before applying During the application process
(2015 only)
After getting accepted After deciding to enroll (during
orientation)
Undergraduate Students Graduate Students
Very
important
Not at all
important
17. Top Areas of Support Needed During the
Enrollment Process
73%
51% 47% 47% 43% 41%
0%
20%
40%
60%
80%
100%
Financial Decisions Writing an application
essay
Deciding where to
apply
Applying for a visa Researching colleges Moving to campus
Undergraduate Students
72%
58% 55%
49% 48% 44%
0%
20%
40%
60%
80%
100%
Financial Decisions Applying for a visa Researching colleges Writing an application
essay
Deciding where to
apply
English language prep
Graduate Students
18. With who do students most want to interact?
62%
56%
52%
50%
45%
45%
54%
59%
66%
66%
74%
74%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Alumni
Current international student
Professors
ISS representative
Admissions representative
Financial aid representative
Graduate Students
In-person Virtual
56%
53%
47%
44%
38%
36%
59%
61%
68%
70%
79%
81%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Alumni
Current international student
ISS representative
Professors
Financial aid representative
Admissions representative
Undergraduate Students
In-person Virtual
19. Plans to Visit Campus
10% 12%
20%
58%
16%
31%
26% 26%
0%
20%
40%
60%
80%
100%
All schools I am considering My top schools One or two schools No plans to visit
Graduate Students
Befor Applying After Accepted
9% 12%
20%
59%
15%
30%
25%
30%
0%
20%
40%
60%
80%
100%
All schools I am considering My top schools One or two schools No plans to visit
Undergraduate Students
Before Applying After Accepted
20. Parents Influence on Student’s Decision
Prospective undergrads are
increasingly more
dependent on parents on
their decisions!
61%
37%
2%
58%
40%
2%
56%
42%
2%
0% 10% 20% 30% 40% 50% 60% 70%
Joint decision with parents
Student makes the decision
Parents make the decision
Undergraduate Students
2013 2014 2015
52%
47%
1%
50%
49%
1%
0% 10% 20% 30% 40% 50% 60%
Student makes the decision
Joint decision with parents
Parents make the decision
Graduate Students
2014 2015
21. Top 5 Preferred Communication Channels
FYI: lowest
rated is
texting, but
growing fast!
4.48
4.2
3.84 3.66 3.62
1
2
3
4
5
Send an email Meet reps at in-
person college
fairs
Instant messaging
(live chat)
Meet reps at
virtual college
fairs
Live interaction
during a video
presentation
Undergraduate Students
4.59
4.09 4.02 3.83 3.82
1
2
3
4
5
Send an email Meet reps at in-
person college
fairs
Instant messaging
(live chat)
Live interaction
during a video
presentation
Meet reps at
virtual college
fairs
Graduate Students
Very
influential
Not at all
influential
Very
influential
Not at all
influential
22. Interest in Virtual Contact with Colleges
21%
59%
19%
23%
61%
15%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Yes, and have met virtually Yes, but haven't had an
opportunity
Not interested in meeting
virtually
Interest in Virtual Meetings
Undergraduate Graduate
80% of
international
undergrads &
84% of grads want
virtual meetings
with you!
24. Reasons for not enrolling in US university in fall 2015
23% of students didn’t know enough about the university to enroll
65%
33%
23%
16%
9%
9%
7%
5%
I cannot afford it
I might attend one in another year, just not this fall
I didn't know enough about the universities where I
was accepted to make a good decision
Too far from my home country
I'm concerned about fitting into the culture
My family didn't want me to leave my country
I'm concerend that language would be a barrier to my
learning
The universities where I was accepted didn't have
strong reputation
25. Visited campus before decision to enroll in
current institution
56% of students didn’t visit the institution they ultimately enrolled in
Alternative ways students examined their school from a distance:
• 7.0 average social media visits
• 4.4 visits to online college sites
56%
26%
15%
4%
No, I did not visit in person or virtually
Yes, virtually
Yes, in person
I do not recall
26. University of Michigan-Flint
• Founded: 1956
• Network: University of
Michigan
• Number of students: 8,470
– International Total: 721
– 399 UG; 322 Grad
• Number of countries
represented: 50+
• Number of majors offered:
100+
• Degrees offered: Bachelor,
Master, PhD
• International Center
responsibilities:
– Recruitment (all levels)
– UG & ELP applications processing &
review
– Immigration prep (all levels)
– Education Abroad
– Programming
Quick Facts
27. University of Michigan-Flint
Tool: Traditional Lead
Generation
Applicant
Conversion
Yield Anti-Melt
Fairs & HS Visits x x
Counselor Events x x
Print: Recruitment &
Admissions Pieces
x x
Name Buys x
Email: Search, Comm
Flow, Yield, Pre-Arrival
x x x x
Agent Representatives x x x x
Recruitment & Enrollment Tools
28. University of Michigan-Flint
Tool: On-line Lead
Generation
Applicant
Conversion
Yield Anti-Melt
CWL AlwaysOn Chats x x x x
CWL Live Webinars x x x x
Social Media x x x x
Skype Chats x x x x
On-line Profiles x x
On-line
Advertisements
x
Virtual Fairs x x
Recruitment & Enrollment Tools
30. Founded in 1809, Miami University is a mid-sized public university located in the college town of Oxford, Ohio.
Miami’s enrollment on the Oxford campus is 15,460 undergraduates and 2,260 graduate students. Included in
these numbers are 1,670 international students from 77 different countries. Undergraduate students
represent 85.5% of the international students that are enrolled.
Miami’s Office of Admission processes over 5,000
international undergraduate applications each year.
The Office of Admission is responsible for recruitment,
application review and issuing initial I-20s for new
international undergraduate-level students.
31. Tool:
Traditional
Lead
Generation
Applicant
Conversion Yield Anti-Melt
Fairs and HS Visits X X
Receptions and Programs: Off-
Campus
X X
On-Campus Visits X X X
Counselor Events: On
and Off-Campus
X X
Print: Recruitment and
Admission Pieces
X X X
Search/Name Purchases X
Email: Search, Comm Flow, Yield,
Pre-Arrival
X X X
Tools for International Recruitment and Enrollment
32. Tool:
On-Line
Lead
Generation
Applicant
Conversion Yield Anti-Melt
Skype Calls: Group and
Individual
X X
On-Line Profiles and Advertising X
Virtual Fairs X X X X
Social Media X X X
CollegeWeekLive: HS Connect X X
CollegeWeekLive: Int’l
Open House
X
CollegeWeekLive: AlwaysON and Weekly
Chats
X X X
CollegeWeekLive:
Private Events
X X
Tools for International Recruitment and Enrollment (Continued)
33. Utah State University
A Research University in a small, safe town
About USU
• Medium-sized, public university with a variety of high-quality academic programs
• 18,000 students, decreasing international (top senders: China, Korea)
• Programs of note: Business, Engineering, Agriculture
About International Admissions
• New initiative in Undergraduate Admissions to address declining population
• Recruitment in Admissions—App review in Office of Global Engagement
• Recruitment strategies include travel, new CRM and online tools
34. Utah State University
Online Tools for Recruitment and Conversion
Online Tool Lead Generation
Prospect/Applicant
Conversion
Admit Conversion/Yield
Activities
Undergraduate Admissions
Facebook, Ambassador staffed channels
CollegeWeekLive: Always On
CollegeWeekLive: All Access
CollegeWeekLive: Int’l Fair Events
CollegeWeekLive: HS Connect
ACT/SAT Name Purchases
Virtual meetings with EdUSA, schools
35. Sam Houston State University
A Doctoral Research University in a Rural Setting
About SHSU
• Medium-sized, public university with a variety of high-quality academic programs
• 20,180 students, 2% international (top senders: India &China)
• Programs of note: Business, Criminal Justice, Agriculture, Medical Professions
About International Programs
• Recruit for ELI, undergraduate, and graduate
• Applications managed by undergraduate and graduate admissions
• Recruitment strategies include travel, agents, and online tools
36. Sam Houston State University
Online Tools for Recruitment and Conversion
Online Tool Lead Generation
Prospect/Applicant
Conversion
Admit
Conversion/Yield
Activities
Undergraduate Admissions
Facebook, Other Social Media
CollegeWeekLive: Always On
CollegeWeekLive: All Access
CollegeWeekLive: Int’l Fair Events
CollegeWeekLive: HS Connect
ACT/SAT Name Purchases
Profile pages on recruting sites
Graduate Admissions
Facebook, Other Social Media
CollegeWeekLive: Always On
CollegeWeekLive: Int’l Fair Events
GRE Name Purchases
CollegeWeekLive: Private Events
37. University of Colorado Denver
A Comprehensive Public University in an Urban Setting
About CU Denver
• Medium-sized, comprehensive public university with health sciences specialization
• 14,500 students, 8% international (top senders: India, Saudi Arabia, China)
• Programs of note: ESL, Business, Engineering, Architecture, Arts & Media, Medical
About International Admissions
• Recruit for ESL, undergraduate, and graduate; manage undergrad applications
• Recruitment strategies include travel, agents in addition to online tools
• Part of larger Office of International Affairs
38. University of Colorado Denver
Online Tools for Recruitment and Conversion ( = Planned Future Tools)
Online Tool Lead Generation Prospect/Applicant
Conversion
Admit Conversion/
Yield Activities
Facebook, Other Social Media
CollegeWeekLive: Always On
CollegeWeekLive: Int’l Fair
Events
SAT/TOEFL/GRE Name
Purchases
iOpinion iPad App
OIA Messaging Platform
Royall: Applicant Messages
Application Fee Waiver Events
ESL Skype Interviews
CollegeWeekLive: HS Connect
CollegeWeekLive: Private Events
39. Takeaways
How do international students act? How can you respond accordingly?
• Students remain flexible in terms of where they apply.
• Institutional website content is the most important source
for students.
• Students view your site on their mobile phones.
• Online interactions with institutions are important
influencers as to where students apply.
• Parents need to be considered in outreach strategies.
• Don’t count on students visiting campus to win them over.
• Students expect communication throughout the
enrollment process.