The New Shape of Marketing

4 The SMITH team has honed its planning and creative skills on blue-chip and Fortune 500 brands, including Agency experience

People were a little different in the day of mass marketing. How it used to work

The novelty of the media experience was compelling. Radio was a marvel – in its day. Television was astounding. How it used to work

Until it stopped working. How it used to work

Why It Changed

Power shifted rapidly from the marketer to the consumer. Why it changed

Today ’s Marketing for Success

The New Tools Background

Breaking it down

WARNING: SOCIAL MEDIA ISN’T GOING AWAY Don’t be an ostrich

SOURCE: COMSCORE, FEBRUARY 2011. 9 out of 10 Internet users visited a social networking site each month in 2010. Wow!

Building The Framework

Getting started

The first things you need to know “ With social media, companies are no longer in control of the relationship. Instead, customers (and their highly influential virtual networks) are now driving the conversation, which can trump a company’s marketing, sales and service efforts with unprecedented immediacy and reach.” – IBM IBM Institute for Business Value: From social media to Social CRM. What customers want.

The first things you need to know So what do you do?

The first things you need to know Social media is ultimately about interacting with others with an expectation of getting something in return. Even if that “something” is intangible, such as a feeling of connectedness or affection, participants are actively, purposefully seeking value.” – IBM IBM Institute for Business Value: From social media to Social CRM. What customers want.

The first things you need to know How can you best serve your customers? Give first… then you will receive!

“ When asked what they do when they interact with businesses or brands via social media, consumers list “getting discounts or coupons” and “purchasing products and services” as the top two activities, respectively. They rank “reading reviews and product rankings” third, which is also often part of the purchasing process as customers research product information before deciding to transact.” IBM Institute for Business Value: From social media to Social CRM. What customers want. W.I.I.F.M

Duplin County

SOURCE: IBM FROM SOCIAL MEDIA TO SOCIAL CRM Social CRM

Implementation

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SOURCE: COMSCORE, AUGUST 2010 10.8 Billion searches are conducted every month on Google. Keywords and search

78% of Internet users conduct product research online. SOURCE: PEW INTERNET & AMERICAN LIFE PROJECT, MAY 2010 Keywords and search

Keyword research

Keyword research

Keyword research

How can I use social media to enhance my sales?

Social media influences sales

Consumer reviews are significantly trusted – nearly 12x more than descriptions that come from manufacturers and marketers. SOURCE: eMARKETER, FEBRUARY 2010 Consumer reviews

LinkedIn Let’s jump on LinkedIn and show you around for a few minutes.

Q & A