Resume for Mark Spohn: Accomplished technical professional with business planning, program management, system administration, and cross-functional resource management experience aimed at maximizing technology in business. Consistently produce quality deliverables launching new technology, enhancing client-vendor relationships, streamlining policies and procedures, and modernizing business models. Independent CMS developer (2008-2012), seeking Social Media opportunities.

1. MARK SPOHN
1756 Waterstone Boulevard, Unit 101, Dayton, OH 45342
Phone: 937-765-7224 · eMail: Spohnms52538@gmail.com · Web: www.markspohn.info
MANAGEMENT INFORMATION SYSTEMS
Accomplished technical professional with business planning, program management, system
administration, and cross-functional resource management experience aimed at maximizing
technology in business. Consistently produce quality deliverables launching new technology,
enhancing client-vendor relationships, streamlining policies and procedures, and modernizing
business models. Independent CMS developer (2008-2012), seeking Social Media opportunities.
AREAS OF EXPERTISE
Strategic Business Planning Lotus Domino System Administration
Program Management Collaborative and Social Software
Project / Life Cycle Management Enterprise Content Management
Enterprise Architecture / Framework Customer Relationship Management
Deployment / Migrations Regulatory Compliance
Backup/Recovery Planning Team Leadership / Motivation
KEY ACCOMPLISHMENTS
Business Planning – Executed a Strategic Roadmap and Business Planning Initiative for a
Fortune 25 company. In coordination with senior leadership, developed and implemented a
strategic roadmap driving cultural and operational change spanning 12 business units with
250,000 employees that improved market share, drove sales growth, and increased earnings.
Program Management – Lead a $7.4 million project enabling near real-time communication
between employees, vendors, business partners, and customers. Provided strategic consulting
for all phases of the project’s life including initiation, planning, execution, and closure using the
principals of Method/1.
Enterprise Architecture – Provided technical leadership for IT architecture, integration and
standards for enterprise level systems and applications. Spearheaded the architectural design,
development, and transition to a 250,000 seat email platform. This effort was one of the largest
and most complex migration and consolidation effort of its kind.
Collaborative Technologies – Designed a cross-collaboration platform for a Fortune 500
company. The platform supported Post-Sale and Customer Support operations incorporating
Customer Relationship Management, Knowledge Management, and intuitive Workflow
technologies for customer-facing on-site support. Enabled real-time knowledge transfer to critical
decision support information for a global support team of 3,000 in 20 different countries that
reduced support staff, improved efficiencies, and saved $3.8 million in operational costs.

2. MARK SPOHN PAGE 2
PROFESSIONAL EXPERIENCE
The Kroger Company, Cincinnati, Ohio 2000 - 2008
Strategic Business Manager
Provide strategic and tactical consulting to achieve business plan targets, through strategic roadmap
and action plan development, by implementing and tracking cultural change through organizational
re-alignment, operational change management, and business development.
As direct report to the company’s senior executive leadership team, lead the corporate business
planning initiative; including strategic roadmap and action-planning process’, from development
through implementation and measurement, and reporting, transforming the company’s ability to
directly compete with big-box retailers entering the grocery industry. Achieved a 92% success
rate for completion of the roadmap’s transformation deliverables.
Lead a team of 20 in pursuit of program deliverables through successful facilitation of gatekeeper
responsibilities of the action planning process across all business units. Successfully achieved
100% business unit participation in all program plans. Trained, coached, and mentored to achieve
all aspects of initiative implementation, tracking, measurement, and reporting deliverables.
Spearheaded a $1.3 million application project initiative for the design, development and
deployment of an enterprise workflow groupware repository for cross-organizational plan
development, dissemination, tracking, and measurement. The application enabled rapid
deployment and operations tracking of the methodology and relational flow of the company’s
planning process, representing interdependencies between roadmap, action plans, action steps
for use by the business units and their respective divisions to assign, track, and report results
which could be monitored in real-time by senior executive leadership.
Enterprise Manager: Unified Messaging and Collaboration
Provide leadership and management for the operations of the corporate email platform ensuring the
secure, safe, and timely delivery of all corresponding eMail traffic throughout the enterprise.
Initiated a $7.4 million migration and data conversion project to consolidate 13 independent emails
platforms onto the Lotus Domino server, 5.0.
Drove the architectural design, development, acquisition, and deployment of the enterprise
platform, sized to an IBM AS/400 supporting 30,000 centralized email accounts.
Accelerated project initiatives from needs assessment of the business units, survey analysis,
technology platform selection, hardware platform selection, deployment project planning, legacy
platform conversions, enterprise desktop client deployment, and associate training programs.
Managed vendors, software/seat licensing, spam management, SANS storage repository,
regulatory compliance, off-site storage and disaster recovery, legal representation in litigation
cases involving email, and trust-certificate authentication with vendors and suppliers.
Directed staff of 15 responsible for all aspects of email communications for the enterprise,
including internship programs with local colleges, hiring, training, team building, and performance
reviews.

3. MARK SPOHN PAGE 3
PROFESSIONAL EXPERIENCE (contd.)
NCR Corporation, Dayton, Ohio 1992 - 2000
Enterprise Network Administrator
Lotus Domino Network - Administer the Lotus Domino Platform in support of global corporate
initiatives designed to capture and manage employee tacit knowledge of all company products,
solutions and services.
Developed strategies and white papers on emerging technologies focused on corporate
collaborative computing initiatives utilizing Domino and other groupware technologies.
Deployed technologies across server/desktops environment; host-client administration, support
and end-user training. Facilitated server deployments, migrations and consolidations of Domino
servers and Notes client software to facilitate collaborative computing and knowledge
management on the desktop. Deployed and configured Microsoft NT servers.
Administered procurement, budget planning, software licensing management, server migration
and consolidation, and database management.
IT Manager – Customer Relations
Manage IT operations for a 45 person call center in support of the company’s pre-sales global
initiative. Development content and facilitate training courses for new CRM agents.
Directed the design and implementation of a custom Knowledge Management and Workflow
solution with an existing AT&T CRM call-center telephony software package. Successfully
delivered a collaborative solution which provided logic-tree intuition and product information
enabling Tier 1 call center agents to assume Tier 3 product specialist customer support functions.
Designed, implemented and maintained knowledge management and collaborative computer
management solutions consisting of Lotus Domino and Lotus Notes, Microsoft Access, MS SQL,
AT&T / Lucent Technologies PBX switch software for the environment.
Facilitated tracking and analysis of Customer Support calls and provided information to both
product development and pre-sales teams to provide continuous improvement of the customer
experience, product development, and sales initiatives for Retail Point-of-Sale equipment.
Improved business operations, reduced operational costs, and reduced senior workforce by
recruiting college interns staffed in partnership with the University of Dayton.
Pepsi-Cola North America, Dayton, Ohio – Analyst: Manufacturing IT 1990 - 1992
General Motors, Dayton, Ohio – Analyst: SQL Administration 1988 - 1990
Military Service
Veteran - United States Navy, San Diego, CA: Navy Commendation Medal, Honorable Discharge

4. MARK SPOHN PAGE 4
APPTITUDE and TECHNICAL SKILLS
Analytics: Google Analytics, WebTrends
Collaborative and Groupware (IBM): ADT Automated Deployment Tool for Notes, ArcServe,
cc:Mail, Domino Administrator, Domino Designer, Domino Domain Monitor (DDM), Domino Web
Access / iNotes, Intelliwatch, Lotus Notes Client / Domino Servers R3 – R6, Lotus Notes
Diagnostic (LND), LotusLive, Notes Upgrade Wizard, NotesPeek, QuickPlace/Quickr, Sametime,
Schedule Plus, ServerAdmin Plus, TeamRoom, Tivoli Monitoring Services
Collaborative and Groupware (RIM Blacberry): BlackBerry 4.0 Desktop Manager, Blackberry
Administration Service, Blackberry Manager, BlackBerry Server 2.2 – 4.0
Content Management Server: Joomla CMS *, Mambo CMS *, Wordpress Blog
Community Forums: Invision Power Board +, MyBB +, PhPBB +, Vbulletin +, xenForo +
Illustration / Media: Adobe Master Collection CS6 - After Effects, Audition, Dreamweaver,
Encore, Fireworks, Flash Professional, Illustrator, InDesign, Media Encoder, Photoshop, Prelude,
Premiere Pro, SpeedGrade
Media Publishing: K2 for Joomla
Desktop & Server OS / Directories: Active Directory, NT Server NT4 to 2000, SQL Server,
Windows 3.1 to 8
Productivity: MS Office 2007: Access, Excel, Outlook, Powerpoint, Word, Microsoft Project,
Sharepoint Service, TechNet, Visio
Programming Languages: HTML, PHP, CSS
Social Media: Blog, Facebook, Flicker, Google, Linkedin, Picasa, Skype, Twitter, YouTube
Social Media APIs (single-sign in): Facebook API, Google API, Twitter API
Template Designs for CMS: RocketTheme, ThemeForest, YouTheme
Utility: Citrix, Groupwise, Peregrine Service Center, Putty Terminal Client, SSDM Scheduling
Administration, Symantec Anti-Virus for Lotus, TrendMicro ScanMail for Domino, Unified
Messaging including POP3 and IMAP, IronMail Firewall and SPAM Service, WinSCP
Web Servers: Centos Unix
* Open Source, Apache, PHP, MySQL, + PhP, MySQL

5. MARK SPOHN PAGE 5
LOTUS DOMINO / NOTES EXPERIENCE
Analyzed and corrected trouble spots within the Notes environment
Analyzed and designed custom workflow solutions
Analyzed and re-engineer trouble issues within the Notes environment, such as
replication, mail routing, disk space and backup
Configured and implemented Notes servers for production
Designed an enterprise global Lotus Sametime infrastructure
Developed portable Notes environment for training
Engineered and implement network systems (Windows NT / Novell)
Engineered, implemented and supported client's Notes environment
Implemented cluster servers
Implemented Notes upgrade, template rollout and database rollout
Internal Notes administration and development
Involved in datacenter moving
Involved in mail restore for legal requests
Involved with Notes hardware configuration and implementation on Compaq
and IBM systems, upgrades,
Mail migration from Exchange and cc:Mail to Lotus Notes - 400+ users
Maintained daily Notes server operation requirements.
Maintained historical email archiving system
Managed and performed mail migration from cc:Mail and MSMaiI to Lotus
Notes of 1600+ users within 6 months using Lotus migration tool
Managed and performed mail migration with BinaryTree tool from Exchange to
Notes - 300+ users
Managed backup system for Lotus Notes server. Re-engineered as
infrastructure grows and restore requests
Over see 2,500 Domino domain mail routing
Performed Notes client PC hardware and OS upgrades
Provided second and third level support
Reconfigured Domino webmail (iNotes)
Reconfigured mail routing topology
Reconfigured replication topology
Re-engineered and maintained backup system
Replaced old POP3 service with Domino POP3 service
Researched a variety of commercial software for integration of existing client
environment
Supported internal network infrastructure
Test and implemented new products - Intelliwatch, ArcServe, Antivirus
Training in Lotus System Administration for client's Notes support team
Upgraded Domino server to AS/400
Planned and executed data migration and disaster recovery