SlideShare a Scribd company logo
1 of 23
FROM CUSTOMER PROBLEM TO CONTENT PLAN IN 4 STEPS
@TreDigital
@Sechrest
#FlipFunnel
CUSTOMER JOURNEY: 30,000 FT VIEW
@ashmaurya
#RunningLean
You have to kiss a lot of “social media frogs” before you find your prince(ss)
@Sechrest
OURFOCUSTODAY:Content Plan
Find and follow your audience
Listen and engage
Deliver value via Social Content and Message
Create Unique Content and Lead Magnets
Interact via Personalized Content on the Site
First Purchase/Opt-in
Continue engagement Email and
Word of mouth
Acquire
%engaged
Acquire
%clicked
Activate
%opted in
@Sechrest
1 2 3 4
Listen
Research and
engage with top
influencers to
refine the problem
statement
Plan
Narrow down
problem statement
and map out
supporting topics,
ideas and quotes
Create and
Convert
Write and
repurpose your
content by
creating multiple
formats
Share
Create a 60:30:10
content social
sharing calendar
1, 2, 3, 4 OF CONTENT STRATEGY
@Sechrest #FlipFunnel
LISTEN
“MUST HAVE” Tools
@Sechrest #FlipFunnel
“NICE TO HAVE” Tools
START WITH “Social Media Dance”
Connect
Contact
Converse
3 C’s OF SOCIAL MEDIA DANCE
• Connect with Influencers and
top bloggers (Like, RT, share
their blogs and add them to
Twitter lists)
• Contact (Follow)
• Conversation (question,
invitation to have a follow up
conversation)
@Sechrest #FlipFunnel
YOUR GOAL: Identify and Validate Main Customer Questions…
… but you also build connections and create a library of content
PLAN
Customer Problem
E.g. Creating successful content strategy
is hard
Influencer Quote 25
E.g. Companies with
blogs have 400% more
traffic
Influencer Quote 35
E.g. Inbound leads cost
61% lower than
outbound
Influencer Quote 45
E.g. SEO leads have
10x higher close rates
Influencer Quote 55
E.g. 79% of search
users click on blogs
Influencer Quote 1
E.g. 50% of mobile SEO
searches lead to a
store visit
DEPTH VS BREADTH
@Sechrest #FlipFunnel
Customer Problem
E.g. Creating successful content strategy
is hard
Main Question 1
E.g. What does successful
content look like?
Main Question 2
E.g.. How to repurpose my
content?
Main Question 3
E.g. How to promote my
content?
Main Question 4
E.g. How to automate my
content creation?
Main Question 5
E.g. How to measure
effectiveness?
CATEGORIZE QUOTES INTO
MAIN QUESTIONS
@Sechrest #FlipFunnel
Influencer Quote 25
E.g. Companies with
blogs have 400% more
traffic
Influencer Quote 35
E.g. Inbound leads cost
61% lower than
outbound
Influencer Quote 45
E.g. SEO leads have
10x higher close rates
Influencer Quote 55
E.g. 79% of search
users click on blogs
Influencer Quote 1
E.g. 50% of mobile SEO
searches lead to a
store visit
Customer Problem
E.g. Creating successful content strategy
is hard
Main Question 1
E.g. What does successful
content look like
Blog 1
Tell a story
with
content
Blog 2
How to
format your
blog
Blog 3
Create
magnetic
headlines
Blog 4
How to
integrate
keywords
Blog 4
Content
that delivers
leads
Key Idea 1: E.g. Perfect Blog
template
Key Idea 2: E.g. Write for SEO:
lengths and structure of the blog
Key Idea 3: E.g. How to get leads
from content
Key Idea 4: E.g. Blogging Tools and
automation
Key Idea 1: E.g. Creating a social
sharing plan
Quote 2
E.g. Companies with
blogs have 400% more
traffic
Quote 3
E.g. Inbound leads cost
61% lower than
outbound
Quote 4
E.g. SEO leads have
10x higher close rates
Quote 5
E.g. 79% of search
users click on blogs
Quote 1
E.g. 50% of mobile SEO
searches lead to a
store visit
BREAK DOWN EACH
QUESTION INTO A SET OF
BLOGS AND YOUR OWN
QUOTES
@Sechrest #FlipFunnel
Customer Problem
Main Question1
Main Question 2
Main Question 3
Main Question 4
Blog 1
Blog 2
Main Question 5
Blog 3
Blog 4
Blog 4
Key Idea 1:
Key Idea 2:
Key Idea 3:
Key Idea 4:
Key Idea 1:
Quote 2
Quote 3
Quote 4
Quote 5
Quote 1
EXERCISE:
Content Mapping Template
@Sechrest #FlipFunnel
CREATE
AND
CONVERT
5 topics
5 question X 1 topic
Up to 25
blogs
5 topics x 5 blogs
Up to 75 key ideas blogs
5 topics x 5 blogs x 5 ideas
Up to 125 quotes
5 topics x 5 blogs x 5
ideas x 5 quotes
FROM TWEET TO BLOG TO BOOK FORMULA
5-day email mini-
course OR a slide deck
Downloable checklists,
Infographics
Social Media postsAn eBook or video
course series
@Sechrest #FlipFunnel
3. CREATE AND CONVERT:
WRITE AND REPURPOSE YOUR BLOGS
SHARE
60:30:10 Content Sharing Rule:
Value over Promotion
60%
3rd Party
Curated
content
Inspire,
educate,
entertain,
provoke
thought
30%
Your own content
Deliver value, answer
questions, share
knowledge, entertain and
build connections
10% Promo content
Invite others to buy your
product
@Sechrest #FlipFunnel
@Sechrest #FlipFunnel
4. SHARE:
MAKE HOOTSUITE YOUR BEST SOCIAL MEDIA
FRIEND
#FlipFunnel@Sechrest
MAGNETINC POST FORMULA
BEFORE Here is your problem
AFTER Imagine what it would be
if the problem is solved
BRIDGE Here is how to get there
#FlipFunnel@Sechrest
Retargeting
Transactional emails
FEB
SOCIAL MEDIA
Checklists and whitepaper
eBook
Daily quotes + weekly blogs + key ideas + influencer content
YOUR MARKETING CALENDAR WOULD LOOK SIMILAR TO THIS
JAN MAR APR MAY JUN JUL
EVENTS
CONTENT
EMAIL
Live Event Live Event Online
Event
Live
Event
Social Media Dance
Lead Follow up
Direct Contact
Online
Event
Paper book
Newsletr Newsletr Newsletr Newsletr Newsletr Newsletr Newsletr
Video CourseEmail Course
@Sechrest #FlipFunnel
Checklists and whitepaper
YOUR FULL FUNNEL DELIVERABLES
Content Email Industry
Social
Platforms
Blog Plan Ongoing Newsletter Custom Pitches Content Management
Lead Magnets
Transaction based
email
Communities/Forums Audience Building
Offers Referral Requests Industry Events “Social Dance”
Slide Deck Direct Email PR Opportunities Daily Engagement
Convert Plan
Custom Audience
Targeting
LOOKING TO PRACTICE?
Apply at Flipfunnel.co
@TreDigital
@Sechrest
#FlipFunnel

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From Customer Problem to Content Plan in 4 steps

  • 1. FROM CUSTOMER PROBLEM TO CONTENT PLAN IN 4 STEPS @TreDigital @Sechrest #FlipFunnel
  • 2. CUSTOMER JOURNEY: 30,000 FT VIEW @ashmaurya #RunningLean
  • 3. You have to kiss a lot of “social media frogs” before you find your prince(ss) @Sechrest
  • 4. OURFOCUSTODAY:Content Plan Find and follow your audience Listen and engage Deliver value via Social Content and Message Create Unique Content and Lead Magnets Interact via Personalized Content on the Site First Purchase/Opt-in Continue engagement Email and Word of mouth Acquire %engaged Acquire %clicked Activate %opted in @Sechrest
  • 5. 1 2 3 4 Listen Research and engage with top influencers to refine the problem statement Plan Narrow down problem statement and map out supporting topics, ideas and quotes Create and Convert Write and repurpose your content by creating multiple formats Share Create a 60:30:10 content social sharing calendar 1, 2, 3, 4 OF CONTENT STRATEGY @Sechrest #FlipFunnel
  • 7. “MUST HAVE” Tools @Sechrest #FlipFunnel “NICE TO HAVE” Tools
  • 8. START WITH “Social Media Dance” Connect Contact Converse 3 C’s OF SOCIAL MEDIA DANCE • Connect with Influencers and top bloggers (Like, RT, share their blogs and add them to Twitter lists) • Contact (Follow) • Conversation (question, invitation to have a follow up conversation) @Sechrest #FlipFunnel YOUR GOAL: Identify and Validate Main Customer Questions… … but you also build connections and create a library of content
  • 10. Customer Problem E.g. Creating successful content strategy is hard Influencer Quote 25 E.g. Companies with blogs have 400% more traffic Influencer Quote 35 E.g. Inbound leads cost 61% lower than outbound Influencer Quote 45 E.g. SEO leads have 10x higher close rates Influencer Quote 55 E.g. 79% of search users click on blogs Influencer Quote 1 E.g. 50% of mobile SEO searches lead to a store visit DEPTH VS BREADTH @Sechrest #FlipFunnel
  • 11. Customer Problem E.g. Creating successful content strategy is hard Main Question 1 E.g. What does successful content look like? Main Question 2 E.g.. How to repurpose my content? Main Question 3 E.g. How to promote my content? Main Question 4 E.g. How to automate my content creation? Main Question 5 E.g. How to measure effectiveness? CATEGORIZE QUOTES INTO MAIN QUESTIONS @Sechrest #FlipFunnel Influencer Quote 25 E.g. Companies with blogs have 400% more traffic Influencer Quote 35 E.g. Inbound leads cost 61% lower than outbound Influencer Quote 45 E.g. SEO leads have 10x higher close rates Influencer Quote 55 E.g. 79% of search users click on blogs Influencer Quote 1 E.g. 50% of mobile SEO searches lead to a store visit
  • 12. Customer Problem E.g. Creating successful content strategy is hard Main Question 1 E.g. What does successful content look like Blog 1 Tell a story with content Blog 2 How to format your blog Blog 3 Create magnetic headlines Blog 4 How to integrate keywords Blog 4 Content that delivers leads Key Idea 1: E.g. Perfect Blog template Key Idea 2: E.g. Write for SEO: lengths and structure of the blog Key Idea 3: E.g. How to get leads from content Key Idea 4: E.g. Blogging Tools and automation Key Idea 1: E.g. Creating a social sharing plan Quote 2 E.g. Companies with blogs have 400% more traffic Quote 3 E.g. Inbound leads cost 61% lower than outbound Quote 4 E.g. SEO leads have 10x higher close rates Quote 5 E.g. 79% of search users click on blogs Quote 1 E.g. 50% of mobile SEO searches lead to a store visit BREAK DOWN EACH QUESTION INTO A SET OF BLOGS AND YOUR OWN QUOTES @Sechrest #FlipFunnel
  • 13. Customer Problem Main Question1 Main Question 2 Main Question 3 Main Question 4 Blog 1 Blog 2 Main Question 5 Blog 3 Blog 4 Blog 4 Key Idea 1: Key Idea 2: Key Idea 3: Key Idea 4: Key Idea 1: Quote 2 Quote 3 Quote 4 Quote 5 Quote 1 EXERCISE: Content Mapping Template @Sechrest #FlipFunnel
  • 15. 5 topics 5 question X 1 topic Up to 25 blogs 5 topics x 5 blogs Up to 75 key ideas blogs 5 topics x 5 blogs x 5 ideas Up to 125 quotes 5 topics x 5 blogs x 5 ideas x 5 quotes FROM TWEET TO BLOG TO BOOK FORMULA 5-day email mini- course OR a slide deck Downloable checklists, Infographics Social Media postsAn eBook or video course series @Sechrest #FlipFunnel 3. CREATE AND CONVERT: WRITE AND REPURPOSE YOUR BLOGS
  • 16. SHARE
  • 17. 60:30:10 Content Sharing Rule: Value over Promotion 60% 3rd Party Curated content Inspire, educate, entertain, provoke thought 30% Your own content Deliver value, answer questions, share knowledge, entertain and build connections 10% Promo content Invite others to buy your product @Sechrest #FlipFunnel
  • 19. 4. SHARE: MAKE HOOTSUITE YOUR BEST SOCIAL MEDIA FRIEND #FlipFunnel@Sechrest
  • 20. MAGNETINC POST FORMULA BEFORE Here is your problem AFTER Imagine what it would be if the problem is solved BRIDGE Here is how to get there #FlipFunnel@Sechrest
  • 21. Retargeting Transactional emails FEB SOCIAL MEDIA Checklists and whitepaper eBook Daily quotes + weekly blogs + key ideas + influencer content YOUR MARKETING CALENDAR WOULD LOOK SIMILAR TO THIS JAN MAR APR MAY JUN JUL EVENTS CONTENT EMAIL Live Event Live Event Online Event Live Event Social Media Dance Lead Follow up Direct Contact Online Event Paper book Newsletr Newsletr Newsletr Newsletr Newsletr Newsletr Newsletr Video CourseEmail Course @Sechrest #FlipFunnel Checklists and whitepaper
  • 22. YOUR FULL FUNNEL DELIVERABLES Content Email Industry Social Platforms Blog Plan Ongoing Newsletter Custom Pitches Content Management Lead Magnets Transaction based email Communities/Forums Audience Building Offers Referral Requests Industry Events “Social Dance” Slide Deck Direct Email PR Opportunities Daily Engagement Convert Plan Custom Audience Targeting
  • 23. LOOKING TO PRACTICE? Apply at Flipfunnel.co @TreDigital @Sechrest #FlipFunnel

Editor's Notes

  1. https://blog.bufferapp.com/the-big-list-of-ifttt-recipes-for-social-media – 33 IFTTT Recipes for Social Media
  2. Tools to use: Twitter, RightRelevance, Hootsuite
  3. Tools to use Hootlet or Buffer Applet; IFTTT,
  4. Tool to use Evernote, Trello, Excel
  5. Example to show overview