When you have no operational permit, no customers and the very building you are operating in falls in - most organisations give up. Not so with the Salvation Army hospital in Bandung Indonesia - they decided to try to save the hospital and I was very fortunate to help them in their journey. Me?! A lean/agile coach. A westerner with little to no knowledge in hospital management and operation. We started to apply the principles of kanban and in doing so turned the hospital around into something amazing. Transforming not only the organisation but also some lives among the people in the staff. While working with the hospital in this way I gained deeper insight and knowledge about what the principles of lean and kanban means and how they can be applied to make us more and more effective. And save us from disaster too… In this presentation, which I gave at the Agile Tour Vienna 2018, I will present some of the power practices that we used to make the amazing change happen. Read more in the book https://www.amazon.com/Salvation-hospital-Indonesia-reshape-company/dp/1719485135

1. bit.ly/SavePalu

2. How kanban saved a
Salvation Army
hospital in Indonesia
Marcus Hammarberg
@marcusoftnet

3. How a few simple
principles saved a Salvation
Army hospital in Indonesia
Marcus Hammarberg
@marcusoftnet

4. Cash flow
Salaries
Operational permit

11. How OUR principles
saved a
Salvation Army
hospital in
Indonesia

20. ctwatvie18
(40% off all
Manning books and videos)

21. Bandung

22. Trust
Transparency
Ownership
Vulnerability
A clear
engaging
well-known
goal
Experiments
Experiments
Experiments

23. A clear
engaging
well-known
goal

24. A clear
engaging
well-known
goal

25. A clear
engaging
well-known
goal

26. Visualize
A clear
engaging
well-known
goal

27. 12.500.240.000 Rp
A clear
engaging
well-known
goal

28. A clear
engaging
well-known
goal

29. A clear
engaging
well-known
goal

30. A clear
engaging
well-known
goal

31. The code is more
what you'd call
"guidelines" than
actual rules A clear
engaging
well-known
goal

32. BIG
Easy
Trends
Target
Moves fast
RS Bungsu
visualisation
pirate code
A clear
engaging
well-known
goal

33. Trust
Transparency
Ownership
A clear
engaging
well-known
goal
Experiments
Experiments
Experiments
Vulnerability

34. Trust
Transparency
Ownership

35. Trust
Transparency
Ownership

36. Trust
Transparency
Ownership

37. Move authority to the information
Trust
Transparency
Ownership

38. Structure and communication
Trust
Transparency
Ownership

39. Limit work in process
Trust
Transparency
OwnershipLimit work in process

40. Make policies explicit
Trust
Transparency
Ownership

41. The outcome?
Trust
Transparency
Ownership

42. Make Process
Policies Explicit
Trust
Transparency
Ownership

43. What happened here, really?
Move authority to the information
Trust, transparency & ownership
Make policies explicit
Limit work in process Trust
Transparency
Ownership

44. Trust
Transparency
Ownership
A clear
engaging
well-known
goal
Experiments
Experiments
Experiments
Vulnerability

45. Experiments
Experiments
Experiments

46. Experiments
Experiments
Experiments

47. Revenue
Cost
Profit - Yah!
Experiments
Experiments
Experiments

48. Experiments
Experiments
Experiments

49. Experiments
Experiments
Experiments

50. Experiments
Experiments
Experiments

51. Experiments
Experiments
Experiments

52. Experiments
Experiments
Experiments

53. Trust
Transparency
Ownership
A clear
engaging
well-known
goal
Experiments
Experiments
Experiments
Vulnerability

54. Vulnerability
-
Love

55. Love
-
Respect
people

56. Love
-
Respect
people

57. Love
-
Respect
people

58. Love
-
Respect
people

59. Love
-
Respect
people

60. Love
-
Respect
people

61. Love
-
Respect
people

62. Love
-
Respect
people

63. Love
-
Respect
people

64. Love
-
Respect
people

65. Trust
Transparency
Ownership
Love
A clear
engaging
well-known
goal
Experiments
Experiments
Experiments
Vulnerability

66. bit.ly/SavePalu

67. bit.ly/SavePalu

68. bit.ly/SavePalu
www.marcusoft.net
@marcusoftnet
marcus.hammarberg@aptitud.se

69. bit.ly/SavePalu