1. resume
KATHY HALL
2901 Live Oak Dr. Manager82.2009@live.co Home:
#204 m 972-686-5771
Mesquite, TX Cell:
75150 972-294-9506
Dedicated customer service manager with 5+ years of
experience in restaurant retail and food service settings.
Consistently achieve record-high customer satisfaction
rankings, improvements to the bottom line and turnaround of
underperforming operations.
Respected builder and leader of customer-focused
teams; instill a shared, enthusiastic commitment to customer
service as a key driver of company goal attainment. Lead by
example and ensure the execution of all safety, security, quality
and store operations policies.
Areas of Expertise
Customer Service Customer Satisfaction Teambuilding &
Management Enhancement Training
Complaint Handling Front-End Supervision Cost-Reduction
& Resolution Sales & Margin Strategies
Retail Operations Improvement Order Fulfillment
Management
Professional Experience
SUBWAY
FRANCHISE
Manager, Subway 2006-2009
Promoted to manager position to recruit, train and supervise
10+ artists and cashiers. Foster an environment in which guests
enjoy high levels of service and employees are motivated to
deliver top performance. Manage front-end operations to ensure
2. resume
friendly and efficient transactions at checkout. Selected
Contributions:
Won “Service Excellence Award” for instrumental role in driving
record-high sales increases, propelling store to improve ranking
from #32 in territory to #5 by 2008.
Reduced staff turnover by 15% in 2008, benchmarking a record-
setting improvement in staff retention due to the success of
employee-development and morale-building programs.
Elevated store’s guest-satisfaction index from 86% to 92%
within two years; ensured the swift resolution of customer
issues to preserve customer loyalty while complying with
company policies.
Served on special taskforce charged with turning around under-
performing stores. Trained new employees to improve quality of
three struggling stores, and contributed to significant
improvements in guest satisfaction and sales.
.Additionally I am a very fast learner and I give my all in every
thing I do. I appreciate challenge for it is what has made me
who I am today. Dedicated to serving who ever is willing to put
me to work
References upon requst.
Education and Training
KAPLAN UNIVERSITY
Training: Associates Degree Psychology 2007
