I did a little talk about the importance of empathic data analysis in the context of Service Design (Thinking).
For more information about the Service Design Drinks group in Hamburg visit http://uxhh.de/sd/
4. @SanktPony
#servicedesignhh
„The purpose of Service Design
methodologies is to design
according to the needs of
customers or participants,
so that the service is user-friendly,
competitive and relevant to the
customers.“