2. OPEN SYSTEM INPUTS: Manpower Raw materials Finances Technology R & D TRANSFORMATION PROCESS: Dimensions Strategies Structure Marketing Sales network OUTPUTS: Customer Satisfaction Accountability Social responsibility
3. VISION: To be the leader in the Indian Automobile Industry, creating customer delight and increasing shareholders’ wealth; A pride of India. CORE VALUES
4. INPUTS Raw materials Raw materials primarily comprises steel coils , aluminum and paints. Imported components are mainly purchased from Suzuki Buy more parts locally to offset any adverse impact of foreign currency fluctuations vendors work in close coordination with MSIL MSIL has a delivery instruction system
9. INPUTS Technology The IT applications of MSIL runs are mostly enterprise wide. Systems at the shop floor is connected to the central database . To ensure reliability, MSIL chose a meshed network. MSIL has also implemented an enterprise management system, called Unicenter TNG. CRM provides centralized access to the dealers and provides the best service network.
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11. R & D centre is getting ready to develop the first dual fuel engine.
22. Transformation process Sales network Dealer distribution network MSIL has the largest network of dealers amongst car manufacturers in India more than 3,500 sales executives . Sales network is linked through the secure extranet-based information network. Dealers agreement Enhancing dealer performance After sales service network
37. Maruti Insurance Launched in 2002 Maruti provides vehicle insurance to its customers with the help of the National Insurance Company, Bajaj Allianz, New India Assurance and Royal Sundaram
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41. Accolades : A-star as the "Car of the year" A-star as the "Best small car of the year" K10B Engine as the "Automotive technology of the year" Maruti Suzuki as the "Manufacturer of the year"