Service quality

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Mustafa Makled

Service Quality as a competitive advantage in Retail and sales Business.

Sales

Agenda
 What’s competitive advantages ?
 What are customers looking for ?
 Customer Satisfaction Levels ?
 Closing

Competitive Advantage
 BEST AT?
 Why Customer Should
Buy from YOU ?
Compan
y
Competitive
Advantage
BEST
AT

What are customers looking for ?
 Excellent Product
 Excellent Delivery System
 Excellent Service Mindset

Customers Satisfaction Levels
Basic
Expected
Desired
Surprising
UNBELIEVAB
LE!
Criminal

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Service quality

1. As our Competitive Advantage

2. Agenda  What’s competitive advantages ?  What are customers looking for ?  Customer Satisfaction Levels ?  Closing

3. Competitive Advantage

4. Competitive Advantage  BEST AT?  Why Customer Should Buy from YOU ? Compan y Competitive Advantage BEST AT

5. What are customers looking for ?  Excellent Product  Excellent Delivery System  Excellent Service Mindset

7. Customers Satisfaction Levels

8. Customers Satisfaction Levels Basic Expected Desired Surprising UNBELIEVAB LE! Criminal

10.

11. Designed By : Mustafa Makled

Service quality

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