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Changing and Succeeding Under Any Conditions
             S cceeding       An

                               Tammy Aagard
                       University of Wyoming
Session Overview
 Story time
 The Eight Step Process of Successful Change
 Building the Team – Using Strengths to Build and Manage
 the T
  h Team
 The Role of Thinking and Feeling in the Change Process
 Implications for Your Organization
 Safeguarding your Penguins
 Questions
The Fable of
the Penguins
th P      i
Eight Step Process of Successful
Change
Set the Stage
   1.   Create a Sense of Urgency
   2.   Pull together the Guiding Team
Decide What to Do
   3.   Develop the Change Vision and Strategy
Make it Happen
   4.   Communicate for Understanding and Buy-in
   5.   Empower Others to Act
   6.   Produce Short-Term Wins
   7.   Don’t Let Up
Make it Stick
   8.   Create a New Culture
Create a Sense of Urgency
 Help others see the need for change
 and the importance of acting immediately




                                            Gather and Present
                                            Your Facts
Pull Together a Guiding Team
Make sure there is
a powerful group
guiding the
change – one with
leadership
skills, credibility, c
ommunications
ability, authority, a
nalytical skills and
a sense of urgency
Identifying the Penguin Team
 What strengths does each member bring to
 the team?
   The Head Penguin
    Respect from the colony
    Decision-maker
    Delegator
    Enough experience to be wise
    Patience
    Not easily flustered
    Smart (but not intellectual heavyweight)
More Penguins
  Alice
   Practical
   Aggressive
   Makes things happen
   Doesn t
   Doesn’t care about status and treats everyone the same
   Impossible to intimidate so don’t even try
   Smart (but not intellectual heavyweight)
  Fred
   Younger
   Amazingly curious and creative
   Level-headed
Still More Penguins
  The Professor
   Logical
   Well read
   Fascinated by interesting questions
   Not the most social of birds
  Buddy
   Not the slightest bit ambitious
   Well trusted and liked
   Relates well with the average bird
Managing to Strengths
Executing                     Influencing                    Relationship              Strategic
                                                             Building                  Thinking
Alice
Ali                           Fred
                              F d                            Buddy
                                                             B dd                      Professor
                                                                                       P f
Professor                     (No-No)                        Alice                     Head Penguin




Source: Rath, T., & Conchie, B. (2008) Strengths-Based Leadership. NY: Gallup Press.
Decide What to Do
Develop the Change Vision and Strategy
  Clarify how the future will be
different from the past and how
you can make the future a reality
Make it Happen
Communicate for
Understanding
and Buy-in
    Make sure as
    many others
    as possible
    understand
    and accept
    the vision and   Don’t Rely on Facts Alone
                     Speak to the heart and dispel
    the strategy     rumors
Make it Happen
Empower Others
to Act                 Enough with

    Remove as        the talk, let’s do
                        something

    many barriers
    as possible so
            ibl
    that those
    who want to
    make the
    vision a
    reality can do
    so
Make it Happen
Produce Short-
Term Wins
    Create some
    visible, unam
           ,
                    Recognize the quiet heroes
    biguous         along with the visible ones
    successes as
    soon as
    possible
Make it Happen
            Don’t Let Up
              Press harder and faster after
              the first successes
              Be relentless with initiating
              change after change until the
              vision is a reality
Make it
   Stick
Create a New Culture
     Hold on to the new
     ways of
     behaving,
     behaving and make
     sure they
     succeed, until they
     become strong
     enough to replace
     old traditions
The Role of Thinking
 Thinking differently can help change behavior and lead to
 better results
   Collect data, analyze it
   Present information logically to change people’s thinking
   Changed thinking, in turn, can change behavior
The Role of Feeling
 Feeling differently can help change behavior MORE and
 lead to even better results
   Create surprising, compelling, and if possible visual
   experiences
   The experiences change how people feel about the
   situation
   A change in feelings can lead to a significant change in
   behavior
Implications for Your Organization
 Follow the 8 Steps
     What is the most challenging for you?
  1. Create a Sense of Urgency
  2. Pull together the Guiding Team
  3. Develop the Change Vision and Strategy
  4 Communicate for Understanding and Buy-in
  4.                                       Buy in
  5. Empower Others to Act
  6. Produce Short-Term Wins
  7. Don’t Let Up
  8. Create a New Culture

 Dealing with No No’s in your Organization
Don’t forget to safeguard your
penguins!
Questions?
Kotter, J. & Rathgeber, H. (2005) Our
Iceberg is Melting: Changing and Succeeding
Under Any Conditions. NY: St. Martin’s
Press.

Rath, T., & Conchie, B. (2008) Strengths-
Based Leadership. NY: Gallup Press.

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Eight steps to successful change under any conditions

  • 1. Changing and Succeeding Under Any Conditions S cceeding An Tammy Aagard University of Wyoming
  • 2. Session Overview Story time The Eight Step Process of Successful Change Building the Team – Using Strengths to Build and Manage the T h Team The Role of Thinking and Feeling in the Change Process Implications for Your Organization Safeguarding your Penguins Questions
  • 3. The Fable of the Penguins th P i
  • 4. Eight Step Process of Successful Change Set the Stage 1. Create a Sense of Urgency 2. Pull together the Guiding Team Decide What to Do 3. Develop the Change Vision and Strategy Make it Happen 4. Communicate for Understanding and Buy-in 5. Empower Others to Act 6. Produce Short-Term Wins 7. Don’t Let Up Make it Stick 8. Create a New Culture
  • 5. Create a Sense of Urgency Help others see the need for change and the importance of acting immediately Gather and Present Your Facts
  • 6. Pull Together a Guiding Team Make sure there is a powerful group guiding the change – one with leadership skills, credibility, c ommunications ability, authority, a nalytical skills and a sense of urgency
  • 7. Identifying the Penguin Team What strengths does each member bring to the team? The Head Penguin Respect from the colony Decision-maker Delegator Enough experience to be wise Patience Not easily flustered Smart (but not intellectual heavyweight)
  • 8. More Penguins Alice Practical Aggressive Makes things happen Doesn t Doesn’t care about status and treats everyone the same Impossible to intimidate so don’t even try Smart (but not intellectual heavyweight) Fred Younger Amazingly curious and creative Level-headed
  • 9. Still More Penguins The Professor Logical Well read Fascinated by interesting questions Not the most social of birds Buddy Not the slightest bit ambitious Well trusted and liked Relates well with the average bird
  • 10. Managing to Strengths Executing Influencing Relationship Strategic Building Thinking Alice Ali Fred F d Buddy B dd Professor P f Professor (No-No) Alice Head Penguin Source: Rath, T., & Conchie, B. (2008) Strengths-Based Leadership. NY: Gallup Press.
  • 11. Decide What to Do Develop the Change Vision and Strategy Clarify how the future will be different from the past and how you can make the future a reality
  • 12. Make it Happen Communicate for Understanding and Buy-in Make sure as many others as possible understand and accept the vision and Don’t Rely on Facts Alone Speak to the heart and dispel the strategy rumors
  • 13. Make it Happen Empower Others to Act Enough with Remove as the talk, let’s do something many barriers as possible so ibl that those who want to make the vision a reality can do so
  • 14. Make it Happen Produce Short- Term Wins Create some visible, unam , Recognize the quiet heroes biguous along with the visible ones successes as soon as possible
  • 15. Make it Happen Don’t Let Up Press harder and faster after the first successes Be relentless with initiating change after change until the vision is a reality
  • 16. Make it Stick Create a New Culture Hold on to the new ways of behaving, behaving and make sure they succeed, until they become strong enough to replace old traditions
  • 17. The Role of Thinking Thinking differently can help change behavior and lead to better results Collect data, analyze it Present information logically to change people’s thinking Changed thinking, in turn, can change behavior
  • 18. The Role of Feeling Feeling differently can help change behavior MORE and lead to even better results Create surprising, compelling, and if possible visual experiences The experiences change how people feel about the situation A change in feelings can lead to a significant change in behavior
  • 19. Implications for Your Organization Follow the 8 Steps What is the most challenging for you? 1. Create a Sense of Urgency 2. Pull together the Guiding Team 3. Develop the Change Vision and Strategy 4 Communicate for Understanding and Buy-in 4. Buy in 5. Empower Others to Act 6. Produce Short-Term Wins 7. Don’t Let Up 8. Create a New Culture Dealing with No No’s in your Organization
  • 20. Don’t forget to safeguard your penguins!
  • 22. Kotter, J. & Rathgeber, H. (2005) Our Iceberg is Melting: Changing and Succeeding Under Any Conditions. NY: St. Martin’s Press. Rath, T., & Conchie, B. (2008) Strengths- Based Leadership. NY: Gallup Press.