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Next Gen Digital Reference Tools Computers in Libraries 31 March 2009 Madeline Kriescher Acting Circuit Librarian U.S. Courts Library, 10 th Circuit, Denver, CO Computers in Libraries 31 March 2009 [email_address]

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IM Reference – How’s and Why’s <ul><li>What are the core values of your library, who are your patrons, what do they want? </li></ul><ul><li>What are your goals? Do you have a timeline? </li></ul><ul><li>How will the service be funded? </li></ul><ul><li>What kind of software will you need? </li></ul><ul><li>How much staff time is involved? Will you need to hire? </li></ul><ul><li>How will you train staff and secure patron buy-in? </li></ul><ul><li>How do you effectively market the service? </li></ul>

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Traditional v. Virtual Service <ul><li>Is the reference desk obsolete? NO! </li></ul><ul><li>E-mail is “old school” but it’s the preferred method of virtual reference service for the court. </li></ul><ul><li>Slowly introducing other forms of virtual reference service. </li></ul><ul><ul><li>Text a librarian </li></ul></ul><ul><ul><li>Teaching opportunities </li></ul></ul><ul><ul><li>Chat </li></ul></ul>

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Social Networking <ul><li>Facebook comes to the court…or not? </li></ul><ul><li>Using social networking for collaboration. </li></ul><ul><ul><li>Twitter </li></ul></ul><ul><ul><li>Ning </li></ul></ul><ul><ul><li>J-Net </li></ul></ul><ul><ul><li>YoungFeds </li></ul></ul><ul><li>Blogs and blawgs – internal and external. </li></ul>

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Virtual Reference in CO

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AskColorado <ul><li>AskColorado is a real-time (chat) online service for information and research help provided by Colorado libraries. </li></ul><ul><li>AskColorado is a collaborative project among libraries of all types throughout the state. </li></ul><ul><li>Funding comes from Colorado State Library and LSTA grants, as well as other state and local monies. </li></ul><ul><li>At any time, 2-5 library staff members are working. </li></ul><ul><li>Uses Tutor.com to answer online questions. </li></ul><ul><li>U.S. Courts Library is a referral library (questions by e-mail). </li></ul>