Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood. There are five key active listening techniques you can use to help you become a more effective listener: Pay Attention. Give the speaker your undivided attention, and acknowledge the message. Show That You're Listening. Provide Feedback. Defer Judgment. Respond Appropriately.

1. Dr. NUKALA APARNA
PHARM.D

2. LISTENING
• Listening is the ability to accurately receive and interpret
messages in the communication process.
• Listening is key to all effective communication. Without the
ability to listen effectively, messages are easily misunderstood.
As a result, communication breaks down and the sender of the
message can easily become frustrated or irritated.

3. The receiving stage of listening is the basic stage where an individual hears a message being
sent by a speaker.
The understanding stage of listening occurs when a receiver of a message attempts to
figure out the meaning of the message.
The remembering stage of listening is when a listener either places information into long-
term memory or forgets the information presented.
The evaluating stage of listening occurs when a listener judges the content of the message
or the character of the speaker.
The responding stage of listening occurs when a listener provides verbal or nonverbal
feedback about the speaker or message

4. self-awareness
 Self-awareness is the ability to monitor your own emotions and reactions.
 Self-awareness allows you to know your strengths, weaknesses, triggers, motivators and
other characteristics.
 Being self-aware means that you take a deeper look at your feelings, why you feel a
certain way and how your feelings could turn into reactions.
 seven tips for improving self-awareness.
• Keep an open mind.
• Be mindful of your strengths and weaknesses.
• Stay focused.
• Set boundaries.
• Know your emotional triggers.
• Embrace your intuition.
• Practice self-discipline.

5.  People who possess a high level of self-awareness tend to be good at listening,
which is one of the most vital skills to live consciously, meaningfully and
compassionately.
 The ability to listen allows you to:
 Avoid getting your stuff all over other people.
 Learn more about other people.
 Avoid jumping to conclusions.
 Honour other people.
 Treat people with respect.
 Build trust.
 Connect on a deeper level.
 Practice self-awareness by not stepping on the important things people are trying
to tell you.
 Show how healthy and balanced you are.
 Build positive relationships.

6. Active listening and becoming an Active listener
• Active listening refers to a pattern of listening that keeps you engaged with your
conversation partner in a positive way.
• These are five key active listening techniques you can use to help you
become a more effective/ Active listener:
1. Pay attention.
2. Show that you're listening.
3. Provide feedback.
4. Defer judgment.
5. Respond appropriately.
• Start using active listening techniques today to become a better
communicator, improve your workplace productivity, and develop better
relationships.

7. 1. Pay Attention
• Give the speaker your undivided attention, and acknowledge the message. Recognize that non-verbal
communication also "speaks" loudly.
• Look at the speaker directly.
• Put aside distracting thoughts.
• Avoid being distracted by environmental factors. For example, side conversations.
• "Listen" to the speaker's body language .
2. Show That You're Listening
• Use your own body language and gestures to show that you are engaged.
• Nod occasionally.
• Smile and use other facial expressions.
• Make sure that your posture is open and interested.
• Encourage the speaker to continue with small verbal comments like yes, and "uh huh.“
3. Provide Feedback
• Our personal filters, assumptions, judgments, and beliefs can distort what we hear.
• As a listener, your role is to understand what is being said. This may require you to reflect on what is being
said and to ask questions.
• Reflect on what has been said by paraphrasing.
"What I'm hearing is... ," and "Sounds like you are saying... ," are great ways to reflect back.
• Ask questions to clarify certain points. "What do you mean when you say... ." "Is this what you mean?"
• Summarize the speaker's comments periodically.

8. 4. Defer Judgment
• Interrupting is a waste of time. It frustrates the speaker and limits full understanding
of the message.
• Allow the speaker to finish each point before asking questions.
• Don't interrupt with counter arguments.
5. Respond Appropriately
• Active listening is designed to encourage respect and understanding. You are gaining
information and perspective. You add nothing by attacking the speaker or otherwise
putting her down.
• Be candid, open and honest in your response.
• Assert your opinions respectfully.
• Treat the other person in a way that you think they would want to be treated.