Building an Engaging Culture Through Management Training
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An engaged workforce makes businesses thrive. Learn the steps involved in building an engaging work culture to maximize productivity and employee satisfaction. More on how to build and engaging culture through management training: http://www.lynda.com/Business-training-tutorials/29-0.html
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Building an Engaging Culture Through Management Training
- 1. 1
- 2. 2 Britt Andreatta Leadership consultant since 1989 PhD in Education, Leadership + Organizations Professor and Dean at UC Santa Barbara and Antioch University, teaching leadership and success skills lynda.com Member > Author > Director of Learning + Development Manager of large teams Building an Engaging Culture Through Management Training
- 3. 3 Roadmap Engagement defined ROI on engagement Teaching “how to” Overview of L+D at lynda.com, Inc. Building an Engaging Culture Through Management Training For copy of full presentation, visit http://www.slideshare.net/lyndadotcom/building-an-engaging-culture-through- management-training
- 4. 4 Building an Engaging Culture Through Management Training Engagement is how much people are emotionally connected and committed to their organization, and their willingness to go above and beyond the expectations of their job. Defining Engagement
- 5. 5 Building an Engaging Culture Through Management Training 1. I am proud to work for this organization. 2. This organization motivates me to go beyond what I would in a similar role elsewhere. 3. I see myself still working here in 3 years. 4. I would recommend this as a great place to work. 5. I rarely think about looking for a job at another organization. Measuring Engagement
- 6. 6 Building an Engaging Culture Through Management Training Engagement Around the World
- 7. 7 The Power of Engagement Building an Engaging Culture Through Management Training A disengaged employee costs an organization approximately $3,400 for every $10,000 of salary (Gallup). Engaged employees are 127% more likely to be A performers than C performers (McLean & Company). Highly engaged organizations have the potential to decrease employee turnover by 87% (Human Capital Institute).
- 8. 8 Building an Engaging Culture Through Management Training ROI Calculator
- 9. 9 Building an Engaging Culture Through Management Training The X-Model of Employee Engagement
- 10. 10 Building an Engaging Culture Through Management Training https://www.youtube.com/watch?v=NrBHagd1e48
- 11. 11 Retaining Top Talent Building an Engaging Culture Through Management Training Cost to replace an employee is 50% to 250% of annual salary + benefits! SHRM’s “Cost of Turnover” Worksheet • Lost productivity (position + others) • Offboarding • Recruiting > hiring > training • Time to previous employee’s performance
- 12. 12 Building an Engaging Culture Through Management Training
- 13. 13 Top Causes of Disengagement 1. Feeling invisible because efforts are not measured or recognized. 2. The job or workplace is not as expected. 3. Little to no feedback or coaching and no access to professional development. 4. Overworked and stressed out. 5. Lack of trust or confidence in the senior leaders. Building an Engaging Culture Through Management Training
- 14. 14 1. Company strategy/vision is unclear. 2. Key role expectations or role usefulness is not clearly communicated. 3. Coaching, counseling, and/or support from co-workers and/or management is lacking. 4. Socialization and/or integration into the existing culture is difficult. 5. Opportunities for advancement unclear. Reasons Employees Leave Early Building an Engaging Culture Through Management Training
- 15. 15 Job Misery Anonymity Irrelevance Immeasurement Building an Engaging Culture Through Management Training
- 16. 16 Motivation Building an Engaging Culture Through Management Training Autonomy Mastery Purpose
- 17. 17 https://www.youtube.com/watch?v=u6XAPnuFjJc Building an Engaging Culture Through Management Training
- 18. 18 Assessment Managers do quick assessments of their team to get a picture of engagement. Building an Engaging Culture Through Management Training
- 19. 19 Application In pairs, discuss how these concepts relate to your team. Are there any areas of concern? • Motivation • Disengagement • Misery Building an Engaging Culture Through Management Training
- 20. 20 L+D is a key driver of employee engagement. Building an Engaging Culture Through Management Training
- 21. 21 Influencers Leaders Managers Employees Building an Engaging Culture Through Management Training
- 22. 22 “I think you probably know this deep down inside. You have an opportunity to make a substantial difference in your employee’s life. And in the lives of the others you manage. There is probably no other person in the world right now, other than their spouses, who is going to do as much to determine these people’s sense of accomplishment and peace of mind.” Patrick Lencioni, Three Signs of a Miserable Job Building an Engaging Culture Through Management Training
- 23. 23 To Engage Others, Managers Need… Building an Engaging Culture Through Management Training Flexible Management Styles Emotional Intelligence Values/Purpose Coaching Skills Performance Management
- 24. 24 L+D at lynda.com, Inc. Curated playlists Lunch + Learn series Supervisory Skills Series Management Skills Training Program Leadership Skills Training Program Professional Excellence Series Building an Engaging Culture Through Management Training
- 25. 25 CONTENT Before: Watch lynda.com course During: Application activities + peer discussions specific to our culture and context After: Practice + deeper dive with readings, links, etc. Management Skills Training Program Building an Engaging Culture Through Management Training
- 26. 26 Management Skills Training Program 25 total hours = 6 lynda.com courses + 12-15 hrs. of in-person 2-week, 3-month, or 6-month Segments < 15 minutes Assessments, readings, practice Open to all global managers Management styles Engaging employees Emotional intelligence Coaching employees Time management Delegation Organizational acumen Facilitating change Cultivating teams Building an Engaging Culture Through Management Training
- 27. 27 Building an Engaging Culture Through Management Training
- 28. 28 Building an Engaging Culture Through Management Training engagement
- 29. 29 Building an Engaging Culture Through Management Training Situational Leadership Model
- 30. 30 Employee Coaching Building an Engaging Culture Through Management Training Goals: what do you want Realities: what’s going on Options: brainstorm the dream Will: actions and roadblocks
- 31. 31 Coaching Map Building an Engaging Culture Through Management Training Clarity Coaching GROW Questions Skill Coaching WHWW Directions Problem solving Performance Development Career Team Sourcing Influence Interviews
- 32. 32 Emotional Intelligence: 20 Competencies Building an Engaging Culture Through Management Training Personal Competence Relational Competence Self Awareness 1. Knowledge of self 2. Accurate self-assessment 3. Self-confidence Awareness of Others 1. Empathy 2. Service orientation 3. Organizational acumen 4. Appreciating diversity Self Regulation 1. Emotional self-control 2. Integrity 3. Achievement drive 4. Adaptability 5. Initiative and Innovation 6. Learning orientation Building Relationships 1. Communication 2. Developing others 3. Facilitating team performance 4. Managing conflict 5. Building influence 6. Catalyzing change 7. Inspirational leadership
- 33. 33 Triune brain Amygdala hijacks Triggers Coping strategies Emotional Self Control Building an Engaging Culture Through Management Training
- 34. 34 Triune brain 3 layers Our Brain Structure Building an Engaging Culture Through Management Training
- 35. 35 Core functions Fight or flight response Reptilian = Survival Brain Building an Engaging Culture Through Management Training
- 36. 36 Core emotions Mammals Social connection Limbic = Emotional Brain Building an Engaging Culture Through Management Training
- 37. 37 Nuanced emotions Complex social interactions Logical Analysis Self Awareness Primates + dolphins/orcas Neo-Cortex = Thinking Brain Building an Engaging Culture Through Management Training
- 38. 38 BiologyoftheBrain Limbic=EmoonalBrain Replian=SurvivalBrain Neo-Cortex=ThinkingBrain Fight or Flight Response Senses detect potential danger Amygdala fires 200 milliseconds to flood adrenalin + cortisol Building an Engaging Culture Through Management Training
- 39. 39 Body powers up Brain powers down Survive! logic self aware ness Building an Engaging Culture Through Management Training
- 40. 40 Physical aggression Criticism Contempt Sarcasm Shame Fight Withdrawal Defensiveness Stonewalling Excuses Blaming Flight Building an Engaging Culture Through Management Training
- 41. 41 Non-life threatening Brain builds a database Know your pattern The Amygdala Hijack Building an Engaging Culture Through Management Training
- 42. 42 breathe move write talk leaveBuilding an Engaging Culture Through Management Training
- 43. 43 Everybody has them Scars of old wounds ~ 50% of adults have experienced trauma during lifetime Triggers Building an Engaging Culture Through Management Training
- 44. 44 Leadership Skills Training Program 25 total hours = 6 lynda.com courses + 12-15 hrs. of in-person 2-week or 3-month Segments < 15 minutes Assessments, readings, practice Open to all MSTP1 completers Leadership styles Driving execution Courageous conversations Catalyzing innovation Enhancing productivity Building cohesive teams Cultural competence Building an Engaging Culture Through Management Training
- 45. 45 Sample: Courageous Conversations Watch lynda.com course Having Difficult Conversations 3 concepts: Matrix of Difficulty, Ladder of Inference, Mirrors 3 activities: self assessment and dyad discussion of matrix, ladder, and mirrors Post event learning with readings and links Building an Engaging Culture Through Management Training
- 46. 46 Building an Engaging Culture Through Management Training
- 47. 47 Supervisory Skills Series HR-related issues (laws, regs, best-practices, company policies) Live + video recording Interactive sessions + practice Required of all US supervisors Assign related lynda.com course Building an Engaging Culture Through Management Training
- 48. 48 Building an Engaging Culture Through Management Training
- 49. 49 Professional Excellence Series Coming soon… Open to all global employees Similar to MSTP1 Menu of choices to be determined by employee with supervisor Building an Engaging Culture Through Management Training Emotional intelligence Time management Productivity Embracing change Communication skills Collaboration Career development
- 50. 50 Building an Engaging Culture Through Management Training
- 51. 51 From Evaluations Building an Engaging Culture Through Management Training 100% of attendees rated the training as “very valuable” or “valuable” “Super helpful. I’ve learned parts of this training in other ‘management training’ sessions beforehand at Adobe, Macromedia, MetaTools and other employers, but Britt’s job of pulling it all together into a VERY comprehensive program really gave the broader context I’d been looking for those previous sessions. Kudos.” “The impact on me has been the realization that we have always focused on performance that is based purely on output—how much work gets done. This training raised the awareness that management requires hard work and that we need to ensure our job expectations include (and value)… employee growth, not just business growth.”
- 52. 52 Sources Building an Engaging Culture Through Management Training My favorites shared on BrittAndreatta.com
- 53. 53 Learn more at lynda.com 10,000+ hours of learning! Recommended Courses: ❯ Management Fundamentals with Britt Andreatta ❯ The Neuroscience of Learning with Britt Andreatta ❯ Motivating and Engaging Employees with Todd Dewett ❯ Flipping the Classroom with Aaron Quigley ❯ Models of Instructional Design with Shea Hanson ❯ Needs Analysis with Jeff Toister Free webinars: www.lynda.com/webinars Enterprise solutions: sales@lynda.com Building an Engaging Culture Through Management Training
- 54. 54 Building an Engaging Culture Through Management Training Open until June 8th http://pages.lynda.com/mgmt. html
- 55. 55 Upcoming Webinar Creating a Transformative Culture of Learning Britt Andreatta, Ph.D. Tuesday, June 2, 2015, 11:00am PST Register at http://www.clomedia.com/events Building an Engaging Culture Through Management Training
- 56. 56 Questions + Comments BrittAndreatta.comlynda.com Building an Engaging Culture Through Management Training
Hinweis der Redaktion
- 1:01
- 1:02
- 1:03
- 1:04
- 1:05 CultureAmp McLean & Company
- 1:06
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- 1:11
- 1:12—1:17 5 mins
- 1:19 http://www.shrm.org/templatestools/samples/hrforms/articles/pages/1cms_011163.aspx
- 1:20 I have highlighted a couple models that I like but all of these work. All roads lead to Rome when it comes to engagement.
- 1:21
- 1:22 Begin performance management early – outline job and progression requirements during onboarding. Opportunities for advancement are often discussed during recruitment and then not mentioned again until the standard three-month performance evaluation. This can leave new hires feeling disengaged, particularly “A” players.
- 1:23
- 1:27 Autonomy = opportunities to be self directed Mastery = opportunities to get better (learn and grow) Purpose = opportunities to contribute to something meaningful We First, Firms of Endearment, Conscious Capitalism
- 1:28-1:35 Drive RSA Animate
- 1:36 Create your own assessments
- 1:37-1:42 Comments 1:43-1:45
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- 1:47 Managers have the most influence – they certainly make or break the experience for the majority of employees And they can also be the difference between shielding from poor leadership or ehancing great leadership
- 1:48
- 1:49
- 1:50 Remember, I was a fan of the product before I got here so of course, I built out program around it. CLO gold award
- 1:51-1:52
- 1:53 My Neuroscience session on Wed @ 10
- 1:54 Management Fundamentals + Leading with EI + Coaching and Developing Employees Delegating Tasks to Your Team + Conflict Resolution Fundamentals + Management Tips
- 1:55-1:56 My concept map But this is just engagement – the aha moment for why it matters Now the need to DO it
- 1:57 Situational Leadership Model Assess confidence and competence of your people and then provide right proportion of skills coaching and clarity coaching
- 1:58 IT’s all the same thing. GROW.
- 1:59-2:00
- 2:01
- 2:02
- 2:03
- 2:03 Breathing, heartrate, temperature
- 2:04 Core emotions – mad, glad, sad Think cat, horse, dog, cow
- 2:05 http://www.psycheducation.org/emotion/triune%20brain.htm
- 2:06
- 2:07
- 2:08 Not just running and hitting
- 2:09-2:10 Brain builds database Uncle Bob
- 2:11 4 count parasympathetic system Get adrenalin dispursed and ground you in your body Using words gets your higher brain back online Talk with friend Leave – use the restroom or answer an “important text”
- 2:13 My TEDx talk is on this
- 2:14
- 2:15
- 2:16 Leading Change + Creativity Training + Having Difficult Conversations Leadership Fundamentals + Building High Performance Teams + Managing Employee Performance Problems
- 2:17
- 2:18 Playlist http://www.lynda.com/SharedPlaylist/a4f4eab0e7b54d15b60fdd9614d51087
- 2:19
- 2:19 Time Mgmt Fundamentals + Communication Fundaments + Enhancing Your Productivity Leading with EI + Having Difficult Conversations + Embracing Change
- 2:20 Managers who had gone through it had higher levels of engagement on their teams
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- 2:15-2:30