Заняття #9. Develop Product Business & Pricing Models
UA Online Product Management School 2022
Website: https://lembs.com/pdmonline
Youtube: https://www.youtube.com/startuplviv
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2. Agenda
● Value propositions
● Benefit trees
● Buyer's journey
● Business Models Canvas
● Lean Model Canvas
● Pricing
● 3C's of pricing
● Q&A
● HomeWork
3. Online master-class code of conduct
● Duration - 2 hours
● Video ON, Audio OFF
● Registration with NAME
● One person speaking
● Sounds
● Short break if needed
● Questions
20. #1. Customer Segments
Who are consumers of our Value?
Who are our most important customers?
● Require and justify separate offer
● Reached through different Distribution Channels
● Different type of relationships
● Different profitabilities
● Paying for different aspects of the offer
22. #2. Value Proposition
● What value do we deliver to the customer?
● Which one of our customer’s problems are we helping to solve?
● Which customer needs are we satisfying?
● What bundles of products and services are we offering to each Customer
Segment?
24. #3. Channels
● Through which Channels do our Customer Segments want to be reached?
● How are we reaching them now?
● How are our Channels integrated?
● Which ones work best?
● Which ones are most cost-efficient?
● How are we integrating them with customer routines?
25. #3. Channels
● Raising awareness among customers about a company’s products and
services
● Helping customers evaluate a company’s Value Proposition
● Allowing customers to purchase specifi c products and services
● Delivering a Value Proposition to customers
● Providing post-purchase customer support
26. #3. Channel phases
1. Awareness: How do we raise awareness about our company’s products and
services?
2. Evaluation: How do we help customers evaluate our organization’s Value
Proposition?
3. Purchase: How do we allow customers to purchase specific products and
services?
4. Delivery: How do we deliver a Value Proposition to customers?
5. After sales: How do we provide post-purchase customer support ?
27. #4. Customer Relationships
● What type of relationship does each of our Customer Segments expect us to
establish and maintain with them?
● Which ones have we established?
● How costly are they?
● How are they integrated with the rest of our business model?
● What is your motivation?
○ Customer acquisition
○ Customer retention
○ Upselling
28. #4. Customer Relationships
● Personal assistance
● Dedicated personal assistance
● Self-service
● Automated services
● Communities
● Co-creation
29. #5. Revenue Streams
● For what value are our customers really willing to pay?
● For what do they currently pay?
● How are they currently paying?
● How would they prefer to pay?
● How much does each Revenue Stream contribute to overall revenues?
● Which type of Revenue Streams:
○ Transaction revenues resulting from one-time customer payments
○ Recurring revenues resulting from ongoing payments to either deliver a Value Proposition to
customers or provide post-purchase customer support
37. #8. Key Partnerships
● Who are our Key Partners? Who are our key suppliers?
● Which Key Resources are we acquiring from partners?
● Which Key Activities do partners perform?
● Strategic alliances between non-competitors
● Coopetition: strategic partnerships between competitors
● Joint ventures to develop new businesses
● Buyer-supplier relationships to assure reliable supplies
38. #8. Key Partnerships
● Optimization and economy of scale
○ Outsourcing
○ Sharing infrastructure
● Reduction of risk and uncertainty
○ Standards
○ Government lobbying
● Acquisition of particular resources and activities
○ Knowledge
○ Licences
○ Customers
39. #9. Cost Structure
● What are the most important costs inherent in our business model?
● Which Key Resources are most expensive?
● Which Key Activities are most expensive?
● Cost-driven
● Value-driven
40. #9. Cost Structure
● Fixed costs
● Variable costs
● Economies of scale
● Economies of scope
45. #2. Problem
● Which one of our customer’s problems are we helping to solve?
● Which customer needs are we satisfying?
● Existing Alternatives - how customers satisfy these needs now?
52. #9. Unfair Advantage
● Insider information
● The right “expert” endorsements
● A dream team
● Personal authority
● Large network effects
● Community
● Existing customers
● SEO ranking
53.
54.
55. Mistakes
● One business model
● Take less money
● Take money from wrong people
● Give for free, when sales are bad
56. ● Subscription
● Aggregator
● Online Marketplace
● Advertisement
● Data Licencing/Selling
● Affiliate Marketing
● Dropshipping
● Network Marketing
● Crowdsourcing
● Bundling
● SelfService
List of all known business models
● Manufacturer
● Distributor
● Retailer
● Franchise
● Brick-and-Mortar
● eCommerce
● Nickel-and-Dime
● Freemium
● API licensing
● Brokerage
● White Label
● Peer 2 Peer Catalyst
● Auction-Based
● Reverse-Auction-Based
● Razor And Blades
● Reverse Razor And
Blades
● On-Demand
● User Community
● Standardization
● RobinHood
● Product as Service