1. LUXMI.N.SINGH
Phone: 91-9769758015 luxmi.mee@gmail.com
ADDRESS: D 404 Kukreja Plaza, Plot 46/47, Sector -11,CBDBelapur.Navi Mumbai
PROFILE
Over 7 years of Training & Development experience .Has exposure in diverse domains such as Communication, Travel
Industry, IVR & IT. Active participation in all phases of the project development life cycle from inception to
completion successfully managed and completed strategically important projects for Training & Development in current
organizations.
Total Experience (9 Years)
CURRENT PROFILE:
 DM Training – Reliance Communication
 Training Need Analysis
 Soft Skill & Leadership Training Delivery
 Content Development
 Coordination with all Process Owner
 New Leader Development
 Effective communication Management – Timely information dissemination to related team.
 Preparation of Training Calendar
 Creation of Training Videos & Audios
 New Engineer Grooming & Counseling
 Manage and provide training for new product launch.
 Review and analysis of MIS report on monthly basis.
 Ensure the learning design, content, mix of delivery options and tools for training workshop are updated according
to market trend and are within the cost parameters’.
 Arranging & Conducting Leadership Training
 Preparing & Executing TNI with expected output
Previous Experience:
 Asst. Manager Training –Agate Business Solutions 2012 till 2015

2.  Guide and oversee the functional head of Training unit in area such as core Training ,Transition, Audit control and
resource optimization and development.
 Develop strategies to manage business needs in the area of `Attracting and Training `new talent.
 To understand design and customize training program as per client requirement.
 Ensure cause of Trainings within pre-defining budget.
 Liaise with the HR- Recruitment team to assist in the assessment and selection of candidates to ensure they meet
skill requirement for the processes.
 Device a training curriculum in consultation with the Business head in improving productivity and nurturing talent.
 To be updated on changing market scenario and ensure customize implementation of competitive best practices.
 To be well acquainted with the recruitment standards, organizational development, strategy and operational service
level agreement.
 Ensure individual development plans are drawn up for all Employees in the process so as to derive input for
designing programmer.
 Identify client requirement and ensure selection of trainers is as per client deliverables
 Ensure the ID requisition process is in place and is adhered to for generation of new ID.
 To work in conjunction with the client in setting up the bench mark for accreditation parameters and monitory
compliances for the processes.
 Ensure the learning design, content, mix of delivery options and tools for training workshop are updated according
to market trend and are within the cost parameters’.
 Ensure formulation of standard operating procedure in the training department.
 Establish innovative systems and procedure for handling data reports in continuously improvises on them to reduce
paper work.
 To have clear understanding the functioning and hierarchy.
PREVIOUS EXPERIENCE:
 TRAINER, RELIANCE COMMUNICATION- TELECOM PROCESS - April 2008- Nov 2012.
 Managing Vendor Training Team for Reliance BPO outsourced process.
 Analyzing weekly & monthly Training performance. Trend Monitoring & highlighting chronic issues to get
permanent resolutions.
 Acting as a 24/7 vendor touch point for issues and escalations.
 Manage and provide training for new product launch.
 Coordination, requirements gathering, planning & implementation
 Ensuring that the issues are well identified, tracked,reported & resolved in a timely manner.
 Seeking opportunities to provide value added solutions to the vendor.
 Effective communication Management – Timely information dissemination to related team.

3.  Participating in the weekly review/progress meeting.
 Planning the training batches.
 Visiting batches & providing feedback.
 Publishing Training requirement to meet operational demands.
 Auditing.
 Ensure Vendor training policy is achieved.
 Review and analysis of MIS report on monthly basis.
 Planning, designing and deployment of Training team as per business requirement
 Responsible for Trainer Development.
 New hire performance tracking & plan to ensure the increasing performance trend
 Highlighting the CSR issues & provides resolution.
 Conducting batches (as required).
 Content Development for the organization.
 Travelling to site as per the organization needs.
 ACHIEVEMENTS
 Streamlined the process.
 Improvement in Trainer performance.
 Improvement in new hire quality.
 Trainer. Feb 2008 - April 2011
Part of Reliance Web store Training Team and the core responsibility then was to conduct process & soft skill training
for the Reliance World executive, Team manager & Managers, Pan India.
 Conducting batches through Video Conference
 Provided 3G Training to Pan India circle team.
 Content Development for 3G Network.
 Visiting Web Stores to analyze the needs & requirement.
 Designing E-learning Material.
 Design interactive presentation.
 Achievements:
 Achieved Best Trainer Award.
 Received appreciation from Web store training pan India head.

4.  Customer Service Executive – Reliance BPOApril 2005 - Jan 2008
 Job profile includes selling different accounts & providing information about the customer’s account.
 Attending the customer account related queries (inbound process).
 Sell savings accounts.

 Others:
 Part of Interactive Voice Response process
 Have done Inbound/OutboundIVR recordings for the company/Vendor.

Education:
Graduation Bcom: S.I.W.S College, Wadala, Mumbai.
Have Completed Software Testing course.