What is most important when implementing and optimising an intranet or digital workplace? How do you make sure, as a project group, intranet manager or owner, that you’re doing the right things… and doing things right? How do you get all stakeholders in your organisation on the same page? And which practical guidelines are there to improve content, adoption, and business processes?
I talked about how a shared focus on the digital employee experience (DEX) helps Comms, IT, HR, business teams, and potential partners to create a strategy and roadmap for the digital workplace. About how you then shape it in such a way that colleagues can work and collaborate more efficiently and effectively, and spend their time and attention with customers, citizens, tenants, students, guests, and so on. With better service and happier employees as results.
The model that I use, combines multiple perspectives on digital employee experience, and encompasses various ‘tracks’ for a DEX approach. These include UX, content, technology, adoption, and governance. For each of these tracks, Christiaan shares practical examples from Dutch and Belgian (international) organisations, and advise that you can get started with right away.
3. Digital workplace challenges
• What should it encompass
• Selecting technology
• Solution that actually works
• Increasing adoption
• Working with IT…
• … or with communications
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4. Digital workplace challenges
• What is most important
• Doing the right things…
• … and doing things right
• Getting stakeholders
involved…
• … and on the same page
• Shared view on the challenges
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6. “Digital employee experience is
the sum total of the digital interactions
within the work environment.”
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https://www.steptwo.com.au/papers/what-is-digital-employee-experience/
20. • “The intranet should improve communications.”
• “The intranet should enable knowledge sharing.”
• “The intranet should centralise news delivery.”
Not like this
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21. • Ambitious, aimed at future and short term
• Linked to corporate goals and daily work
• Specific, and measurable
• Inspirational
But like this
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23. Various employee segments
1. Reception, helpdesk, telephone operator
2. Security, catering, facilities
3. Desk worker, e.g. HR, procurement, finance
4. Field staff, e.g. account management, shop, restaurant staff
5. Policy advisors, project managers
6. Team leads, heads of department
7. Management team, board of directors
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24. Various employee segments
• In a hospital: nurses, doctors an lab workers
• In education: teachers, researchers, and so on
• In construction: builders, planners, et cetera
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36. @Lustigson
Information
• Don’t migrate content as is
• Work from employees’ needs
• Create an inventory of your content
• Define a content strategy
• Perform a content audit
• And then migrate
49. • ~ 60 staff in Utrecht and Brussels
• 250-300 trainees outsourced
• Clear understanding of needs
• Limited budget
• Advised: SharePoint-based or stand-alone intranet-in-a-box
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50. • Belgian state mines come global materials tech and recycling group
• 10,000+ staff worldwide, headquartered in Brussels
• White-collar and a large contingent of blue-collar staff
• Multiple SharePoint 2013 and Livelink intranets
• Preference for Microsoft technology
• Advised: SharePoint Online, Office 365, plus Kentico for CMS
purposes
@Lustigson
51. • University of Applied Sciences in Antwerp
• ~ 1,200 employees plus ~ 12,000 students
• Old intranet custom made on Sitecore
• Valued system’s abilities, couldn’t manage them properly
• Opted for a hybrid model solution
• No SharePoint-based: migration from 2013 and move away from file servers
• Advised: either stand-alone intranet-in-a-box, or, again, custom made solution
@Lustigson
53. • Digital workplace core vision 2012
• Digital collaboration governance plan 2015
• Digital collaboration implementation plan
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54. WerkNet intranet
• News
• Content
• Social interaction
• Access to applications
Digital collaboration
• Document management
• collaboration
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55. • Renewed shared vision
• ‘Home owners’ association’
• Focus on digital employee experience
• Integration of different systems
• Verifiable improvements over time
@Lustigson