The document discusses electronic document capture solutions for the Lloyd's of London insurance market. It highlights how automated capture technologies are increasingly being adopted to digitize paper documents. Capital Capture provides outsourced document capture services, including digital mailrooms and desktop scanning solutions tailored for Lloyd's slips and other business documents originating within the Lloyd's building. The solutions aim to improve efficiency by eliminating manual data entry and enabling straight-through digital processing.

1. Electronic document capture:
Digitising information across the Lloyd’s
and the London market
As the consumption of paper continues to grow within 27% of organisations*,
the London market begins to capitalise on the business benefits of electronic
document capture.
From digital mailrooms to slips and box scanning solutions, the market has seen
an increase in the adoption of automated capture technologies. With only half of
claims processing enterprise systems capture-enabled at a process level* and
Business Process Outsourcing delivering a return in under 12 months*, this will
come as no surprise. What’s more, as the Insurers Market Repository launches
their Document File Viewer, and Capital Capture delivers the automatic conversion
of your documents into one single file type, a significant shift towards the
widespread use of digital technologies across the market is evident.
At Capital Capture we are specialist providers of document capture solutions and
services, in particular the delivery of outsourced services that eliminate capital
outlay. Already appointed by several Lloyd’s insurers to deliver a variety of capture
solutions, we have extensive knowledge of the London Market Principles and an
ability to design and deliver capture solutions, from digital mailrooms to specific
Lloyd’s box solutions.
Digital mailrooms enable front-end scanning to be
performed alongside the traditional mailroom activity,
eliminating the potential for errors and the risk of
Claims processing and digital mailrooms
processing delays. All incoming correspondence
Scanning documents before they are processed means the movement of paper is sorted in the traditional manner, with selected
within your claims operation is significantly reduced. Delivering your business documents passed to the scanning team for
critical information to the right staff at the right time improves operational conversion, indexing and uploading into your
efficiency, customer service and reduces errors. What’s more, by releasing this document management system or claims database.
information into workflows enables straight-through processing – in particular
Within the market AON, QBE and Brit Insurance have
within claims management, application handling, complaint management and
already adopted a digital mailroom service managed
invoice processing.
by Capital Capture. These mailrooms are delivered
in full or as a part outsourced service therefore all
equipment, staff and daily management is provided
by Capital Capture, reducing the need for any capital
outlay or loss from depreciating assets.
Therefore, if you already own equipment and are
looking to maximise its value, or you are introducing
an electronic claims capture process for the first time
and would prefer a fully managed service, we can
design an automated solution best suited to your
individual business needs.
* © AIIM 2010, www.aiim.org

2. Capture solutions About Capital Capture
for the Lloyd’s building Capital Capture is a trusted partner to many leading
With many documents originating within your Lloyd’s box, from slips to policy organisations for the provision of document capture
documents, ensuring this data is captured at its point of creation enables your services and solutions. From the delivery of onsite
proceeding business operations to be significantly more productive. digital mailrooms to the daily capture of invoice
Also the need for manual data entry is eliminated, transparency and awareness of documents and expenses, Capital Capture delivers
new liabilities is improved, and the electronic distribution of information increases tailored solutions to address individual business
your compliance and secures a clear audit trail. challenges and needs.
Capital Capture design bespoke desktop scanning solutions, tailored specifically Over the last 13 years we have worked with many
for slips scanning or accommodating your full range of document types. insurance firms including AON, Allianz, Brit, Hiscox,
QBE, Cardif Pinnacle, Talbot and Admiral Insurance,
providing data capture systems to help these
Lloyd’s slips scanning
organisations achieve a more streamlined claims
Capital Capture’s slips scanning solutions deliver operational efficiencies, as well handling process. Our wider client base includes
as measurable savings on equipment costs; on average, 70% of Multi Functional
Jardine Lloyd Thompson, Barclays Wealth, Bank of
Device (MFD) capacity is used for scanning, but the cost to operate and station
New York, MoD, Land Registry, Norton Rose and
an MFD in the Lloyd’s building can be three times that of a desktop scanner.
Virgin Atlantic.
What’s more, smaller desktop scanning devices can be configured to
automatically extract data from your slips, importing the information directly into Established in 1998 and based in central London,
your central data management system if required. Plus integral security protection Capital Capture runs an ISO9001 accredited scanning
enables you to provide individual users with their own scanning configurations, bureau where all offsite scanning is managed. We
whilst ensuring your information remains secure. continue to maintain strong relationships with the
world’s top manufacturers of scanning software
and hardware and our ongoing investment in the
Lloyd’s box scanning development of new technologies in-house enables
In addition to the conversion of your slips, there may be many other business Capital Capture to continue delivering increasingly
critical documents originating at your Lloyd’s box that remain in paper format, or advanced document capture solutions.
pass through a scanning process that is not entirely efficient.
At Capital Capture we design and support networked or centralised scanning
solutions, creating a unique and seamless interface between your Lloyd’s box
activity and your head office systems, irrespective of your chosen document
management system.
As a result, your wider business will be able to access, share and store critical
information, resulting in more accurate policy handling. Your dependency on a
single individual is reduced, the risk of lost files is minimised, and the speed at
which your business becomes aware of new contracts in increased.
Capital Capture Ltd, Churchill House,
142-146 Old Street, London EC1V 9BW
Phone: +44 (0) 20 7314 7700
Fax: +44 (0) 20 7314 7777
Email: information@capitalcapture.com