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5 tips

                To make JIRA Admins’ life easier


© 2013 Valiantys reproduction forbidden without authorization
Recurrent time-consuming administration tasks

                                                                            Create
                                                                           users or
                                                                           projects




                                                                                             Answer to
                                                   Monitor
                                                 performance                                   user
                                                                                             questions




                                                                Edit any
                                                                                        Edit
                                                                 other
                                                                                      workflows
                                                                scheme



© 2013 Valiantys reproduction forbidden without authorization


                                                                            Page 2
#1 Edit workflows

                 Workflow steps cannot be deleted
                 A step’s associated status cannot be edited
                 If a step has no outgoing transitions, it cannot have
                 any new outgoing transitions added




© 2013 Valiantys reproduction forbidden without authorization


                                                                Page 3
#1 Edit workflows
                     Add a version number to your workflows and workflow schemes
                     Keep the last used version of each workflow in case of rollback


                                           Without draft                  With draft

                                                    TEST WF v2




                                                                          TEST WF v2
© 2013 Valiantys reproduction forbidden without authorization


                                                                 Page 4
#2 Edit any other scheme

                 Prefix your configuration entities




                   Use a scheme for each project type



© 2013 Valiantys reproduction forbidden without authorization


                                                                Page 5
#2 Edit any other scheme

                 Prefix your configuration entities




                   Differentiate operation screens and transition screens



© 2013 Valiantys reproduction forbidden without authorization


                                                                Page 6
#3 Monitor performance

                 Several tools are now available to measure
                 performance
                          HTTP Requests log analyzer
                          Database monitoring
                          JMeter performance tests
                          Documentation about number of custom fields
                          Slow requests logs
                 What about filters and dashboards?
                   Filters and dashboards are created but (almost) never deleted



© 2013 Valiantys reproduction forbidden without authorization


                                                                Page 7
#3 Monitor performance

                 Delete unused filters and dashboards




                 Number of gadgets on a dashboard

                   jira.dashboard.max.gadgets option can be set to limit number of gadgets on
                   a single dashboard



© 2013 Valiantys reproduction forbidden without authorization


                                                                Page 8
#4 Answer user questions

                 Frequently asked questions
                 Using Confluence :




© 2013 Valiantys reproduction forbidden without authorization


                                                                Page 9
#4 Answer user questions

                 Link a FAQ page to a ticket



                 Display FAQ on JIRA dashboard




© 2013 Valiantys reproduction forbidden without authorization


                                                                Page 10
#5 Create users or projects

                   Create a Project Request issue type




© 2013 Valiantys reproduction forbidden without authorization


                                                                Page 11
#5 Create users or projects

                  Create a specific workflow and build a listener to
                 create the project




© 2013 Valiantys reproduction forbidden without authorization


                                                                Page 12
Contact us

                                                                VALIANTYS Ltd

                                                            Waterloo Business Center
                                                               117 Waterloo Road
                                                                London SE1 8UL
                                                           Phone: +44 (0)20 7921 0546

                                                                www.valiantys.co.uk

                                         For more information : contact@valiantys.co.uk

© 2013 Valiantys reproduction forbidden without authorization


                                                                      Page 13

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5 tips to make JIRA Admins' life easier

  • 1. 5 tips To make JIRA Admins’ life easier © 2013 Valiantys reproduction forbidden without authorization
  • 2. Recurrent time-consuming administration tasks Create users or projects Answer to Monitor performance user questions Edit any Edit other workflows scheme © 2013 Valiantys reproduction forbidden without authorization Page 2
  • 3. #1 Edit workflows Workflow steps cannot be deleted A step’s associated status cannot be edited If a step has no outgoing transitions, it cannot have any new outgoing transitions added © 2013 Valiantys reproduction forbidden without authorization Page 3
  • 4. #1 Edit workflows Add a version number to your workflows and workflow schemes Keep the last used version of each workflow in case of rollback Without draft With draft TEST WF v2 TEST WF v2 © 2013 Valiantys reproduction forbidden without authorization Page 4
  • 5. #2 Edit any other scheme Prefix your configuration entities Use a scheme for each project type © 2013 Valiantys reproduction forbidden without authorization Page 5
  • 6. #2 Edit any other scheme Prefix your configuration entities Differentiate operation screens and transition screens © 2013 Valiantys reproduction forbidden without authorization Page 6
  • 7. #3 Monitor performance Several tools are now available to measure performance HTTP Requests log analyzer Database monitoring JMeter performance tests Documentation about number of custom fields Slow requests logs What about filters and dashboards? Filters and dashboards are created but (almost) never deleted © 2013 Valiantys reproduction forbidden without authorization Page 7
  • 8. #3 Monitor performance Delete unused filters and dashboards Number of gadgets on a dashboard jira.dashboard.max.gadgets option can be set to limit number of gadgets on a single dashboard © 2013 Valiantys reproduction forbidden without authorization Page 8
  • 9. #4 Answer user questions Frequently asked questions Using Confluence : © 2013 Valiantys reproduction forbidden without authorization Page 9
  • 10. #4 Answer user questions Link a FAQ page to a ticket Display FAQ on JIRA dashboard © 2013 Valiantys reproduction forbidden without authorization Page 10
  • 11. #5 Create users or projects Create a Project Request issue type © 2013 Valiantys reproduction forbidden without authorization Page 11
  • 12. #5 Create users or projects Create a specific workflow and build a listener to create the project © 2013 Valiantys reproduction forbidden without authorization Page 12
  • 13. Contact us VALIANTYS Ltd Waterloo Business Center 117 Waterloo Road London SE1 8UL Phone: +44 (0)20 7921 0546 www.valiantys.co.uk For more information : contact@valiantys.co.uk © 2013 Valiantys reproduction forbidden without authorization Page 13