Personal Information
Unternehmen/Arbeitsplatz
Greater Atlanta Area United States
Beruf
Customer & Employee Advocate with People & Project Management Experience
Branche
Technology / Software / Internet
Info
I am a "serial intrapreneur" with 20+ years of professional experience mostly in consumer banking, but with a recent transition to Software-as-a-Service (SaaS). I am still focused primarily on operations and client/customer service. I enjoy the challenge of learning new things and earning additional responsibility by collaboratively driving strategy and performance results across an organization.
- Präsentationen
- Dokumente
- Infografiken
The CX Paradox: 3 Ways Measuring Your Customer Satisfaction Could Actually Damage It
Qualtrics
•
Vor 8 Jahren
7 Ways To Train Yourself To Be The Next Awesome Support Rep
Freshdesk Inc.
•
Vor 8 Jahren
12 things Disney and Pixar teach us about customer support.
Freshdesk Inc.
•
Vor 8 Jahren
Designing a to be process
Ihor Malytskyi
•
Vor 8 Jahren
Business Processes Definition
Luca Calegari
•
Vor 10 Jahren
[Process Day 2011] Alec Sharp – Making Process Real Engaging the CXOs Recurso
EloGroup
•
Vor 8 Jahren
Process modeling in agile environment alec sharp
Loihde Advisory
•
Vor 8 Jahren
Alec Sharp Process Traction
Dafna Levy
•
Vor 15 Jahren
6 Keys Of Employee Success
BambooHR
•
Vor 9 Jahren
KCS® is for Closers
InternetCreations
•
Vor 5 Jahren
Creating Collaborative Cultures
Bernice Moore, PhD
•
Vor 12 Jahren
The Future of Work
Rachel Botsman
•
Vor 7 Jahren
service quality-models-ppt
subroto36
•
Vor 11 Jahren
Culture
Reed Hastings
•
Vor 14 Jahren
Delivering Value Through Exceptional Client Service
Jayne Navarre
•
Vor 10 Jahren
The Art of Client Service
Hunter Territo
•
Vor 11 Jahren
Culture Code: Creating A Lovable Company
HubSpot
•
Vor 11 Jahren
10 things you need to STOP doing in your IT service desk
Freshservice
•
Vor 9 Jahren
Motivating a 300% Increase In Service Desk Efficiency using Freshservice IT Service Desk
Freshservice
•
Vor 10 Jahren
Metrics that Matter: Focusing on key metrics for an efficient service desk and happy users
Freshservice
•
Vor 9 Jahren