1. “WONDERS” 22-07-2011 Insuring against Paper Pushing – HDFC Standard Life Insurance 1

2. Objectives Roadblocks for insurance industry How HDFC standard life insurance overcame the roadblocks and regained it’s USP 22-07-2011 2 Insuring against Paper Pushing – HDFC Standard Life Insurance

3. Roadblock For Insurance Industry Paper as a necessary evil Avalanche snow balling of paper Insuring against Paper Pushing – HDFC Standard Life Insurance 3 22-07-2011

4. Concern! Clogged Business Efficiency Storage A Nightmare Tedious File Handling Long Processing Time High Operation Cost Started Losing Its USP Insuring against Paper Pushing – HDFC Standard Life Insurance 22-07-2011 4

5. Wonder with “WONDERS” Digitized Content Automated Workflow Agile Re-engineered Processes Introduce Workflow On Demand Enterprise Retrieval System;“WONDERS” 22-07-2011 5 Insuring against Paper Pushing – HDFC Standard Life Insurance

7. Faster retrieval of Data

8. Better Human Resource allocation

9. Irregularities indentified

10. Effectively adapt to changes

11. 300 percent improvement on policy turn around time

12. Better customer services

13. Ease of administration

14. Tracking policies online

15. Immediate access to documents

18. 300 percent improvement on policy turn around time

20. Automated Workflow

21. “WONDERS” implementation 22-07-2011 7 Insuring against Paper Pushing – HDFC Standard Life Insurance

23. Higher customer service

25. Stronger customer service at every step in the operation. Transmitting Claims electronically and Using online Data Base Management System. 22-07-2011 8 Insuring against Paper Pushing – HDFC Standard Life Insurance

26. Conclusion “If you want to drive a cultural change in an organization, you have to address what is in a project for everyone involved.” 22-07-2011 Insuring against Paper Pushing – HDFC Standard Life Insurance 9

27. Thank You. Insuring against Paper Pushing – HDFC Standard Life Insurance 22-07-2011 10

28. 22-07-2011 11 Insuring against Paper Pushing – HDFC Standard Life Insurance