Hinweis der Redaktion

• Big Hairy Audacious Goals
  
  Business goals/ challenges:
  Scale the business
  Increase the number of machines in operation from 900 to 3,000 by 2016
  Expand internationally
  
  Essentially we had to justify Whitbread’s £60 million acquisition!
  
  
  While transforming the Supply Chain
  
  Replace legacy spreadsheet system with new IT system:The legacy system could not pull in data from the coffee stations’ telemetry systems, so all this valuable data was going to wasteOur ‘brand guardians’ were effectively spending all their time poring over spreadsheets and manually replenishing stock
  
  These processes were not scalable in line with our ambitions
  
  We needed to transform other aspects of our supply chain and grow at the same time!
  Change logistics / warehousing partner
  Move to direct purchasing
  
  
  Solution
  
  ToolsGroup is at the heart of our successful supply chain transformation:
  
  System access our telemetry data tap into our machine telemetry data and uses it to calculate replenishment orders for partner sites.
  The data is used to forecast demand and optimise inventory levels
  
  Some of the results (walk through the four figures on the left of the slide):
  
  Also point out the new role of Brand Excellence Advisor
  
  And we far exceeded our business goals!:
  
  Blew away target to have 3,000 machines in place by 2016. We achieved this target in 2013, a full three years ahead of schedule!
  Moving into new markets – Poland, Ireland and Dubai
  Launched new CEM-200 "intelligent" coffee station concession
  
  Next steps (only if there is time)
• Synchronize/organize all comments/complains into one voice