Nick Hales, AOMi - London AUG, April 19 2011

1. Implementing Confluence into a Global SME Nick Hales

2. AOM International Leaders in Active Operations Management Methodology & Workware software deployed 1994 Over 30,000 people ‘capacity-planned’ every day

3. The Journey of MyActiveOps http://myactiveops.com

4. Who are we?

5. What do we want to Achieve?

6. Current Knowledge Management & Collaboration

7. How do we solve the problem? Password Workware™ email CIP CBP SharePoint Academy Forum Partner Capability Hard Discs Client Capability Activeops web site Collaboration Knowledge Management Business Intelligence Documentation Shared Drives

8. Grouping by Function! Workware™ email CIP CBP SharePoint Forum Partner Capability Hard Discs Client Capability Academy Activeops web site PASSWORD Knowledge Management Documentation Shared Drives Collaboration Business Intelligence

9. Technology to help? Crowd is a single sign-on (SSO) application for as many users, web applications and directory servers as needed http://www.atlassian.com/software/crowd/ Workware™ email CIP CBP SharePoint Forum Partner Capability Hard Discs Client Capability Academy Activeops web site JIRA lets you prioritise, assign, track, report and audit your 'issues,' whatever they may be — from software bugs and help-desk tickets to project tasks and change requests http://www.atlassian.com/software/jira/ PASSWORD CROWD Knowledge Management Collaboration Business Intelligence JIRA CONFLUENCE Confluence is a simple, powerful wiki that lets you create and share pages, documents and rich content. http://www.atlassian.com/software/confluence/

10. Architecture end-vision Forum Academy Workware™ SVN Code Repository FishEye opens your source code repository and helps development teams keep tabs on what's going on. Track code changes, stay notified of commits via RSS, and search through the guts of your Subversion, CVS or Perforce repository — all from the comfort of the Web. http://www.atlassian.com/software/fisheye/ . www.activeops.com CROWD Single Sign-on (AOMi Portal) CONFLUENCE JIRA FishEye Bamboo Adaptist Theme Builder Atlassian Theme Builder is the fastest way to customise Confluence - using a visual editor and simple wiki notation. You can radically alter the way Confluence looks in a matter of days. https://www.adaptavist.com/display/Builder/About Bamboo is a continual integration tool designed to increase productivity and improve code quality. By automatically compiling and testing code as it changes, Bamboo provides instant feedback for developers and allows quick collaboration. http://www.atlassian.com/software/bamboo/ .

11. What ELSE could we use a Collaboration tool for? Workware™ email CIP CBP SharePoint Forum Partner Capability Hard Discs Client Capability Academy Activeops web site Self help/ How do I pages Implementation toolkit (with Cordys) Dynamic web content Client specific dashboards Client project collaboration Partner project collaboration AOMi Process Library Client Configuration Information Resource Utilisation Calendars PASSWORD Knowledge Management Collaboration Business Intelligence

12. Lack of understanding and/or Apathy Lack of vision Incumbent and alternative technology Fixed mindsets Infrastructure The challenges faced during deployment

13. Overcoming adversity! Norman Vincent Peale: Enthusiasm releases the drive to carry you over obstacles[…] Jean De La Bruyere: Out of difficulties grow miracles. ZigZiglar:Sometimes adversity is what you need to face in order to become successful. Start ”SMALL” – Proof of Concept Focused Solution Under the cost radar Internal Specific Reduce, reuse, recycle Treat it like a secret, but tell everyone!

14. Confluence within AOMi Public KDB External Collaboration Implementation Documentation Internal Communication Product Management HR ISO27001 Internal Knowledge

16. 2,373 pages of content (7,013 including archives)

17. 109 Users in 48 groups

18. 2,500 visits per month

21. Except Group and Space security!

22. Accept there will be laggards

23. Information is power and never easily relinquished

24. WebDAV on Windows 7 SUCKS!!

25. Make the system Robust, Reliable and Responsive (3Rs)

26. K.I.S.S i.e. Limit plug-ins and use simple structures

27. Engage the business for direction (steering committee)

28. Decentralise administration

29. Let demand drive costs

32. GreenHopper?