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Research & Design Strategy Map
Perspective
Developing a cost
effective R&D
service
Delivering insights
& propositions to
c...
Business
Process
Quality Expectations
Efficiency Timeliness Responsiveness Reputation Relationships
Develop a
robust proce...
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Research & design Balanced Scorecard - Strategy Map

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Research & design Balanced Scorecard - Strategy Map

  1. 1. Research & Design Strategy Map Perspective Developing a cost effective R&D service Delivering insights & propositions to customers Financial Deliver a service perceived by customers as value for money Develop a cost structure that generates revenue Develop a cost structure that builds customer loyalty Deliver services that are cost effective Customer Build relationships with customers that satisfy their needs Ensure R&D helps BSC deliver its savings & strategic objectives Anticipate need to investigate technology by new or potential BSC customers Ensure research & design produced is of a high quality
  2. 2. Business Process Quality Expectations Efficiency Timeliness Responsiveness Reputation Relationships Develop a robust process to ensure it delivers quality expectations Handle issues effectively during provision of service Develop a business model to ensure it can deliver value to customers Create awareness & attract attention for R&D services Operations R&D Process R&D Plan R&D Business Model Prioritisation Support Development of support Awareness raising Management of support Issue handling Design R&D Process R&D Methods Principles KCC Commissioning Framework BSC Operating Model (TBC) ICT Strategy (TBC) R&D Criteria for Analysis Learning & Growth Establish roles & responsibilities to ensure work is delivered Ensure team understand purpose of R&D Process and how to apply it Develop specialist expertise in key areas to anticipate future demand Encourage Team to work with customers & partners to improve R&D process

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