Helping users redesign the use of public spaces Discover a programme that brings together students, entrepreneurs & community groups to develop creative solutions to local challenges. We help train students to co-design solutions from uncovering local needs with the community to working with them to develop projects that can be taken forward. We evaluate the insights and impact of the needs & solutions to help public services better understand how to support communities to help each other & use technology.

2. Overview
Find out how the programme will work (10m)
Discover the user you’ll be designing a
solution for (10m)
Uncover the issues your user faces in using
public spaces (10m)
Identify their motivations & behaviours in
using public spaces (10m)
Select an issue you want to tackle (10m)

3. How can you help people make the best
use of the spaces around them? (10m)
Develop ideas that tackle the issue
(10m)
Make sure it meets the criteria (10m)
Write up your idea (10m)

4. Discover the user you’ll be designing
a solution for
http://www.demos.co.uk/publications/peoplemakeplacesbook

5. Uncover the issues your user faces in
using public spaces

6. Identify their motivations &
behaviours in using public spaces

7. Select an issue you want to tackle

8. How can you help people make the
best use of public spaces…

9. …in Kent?

10. Develop ideas that tackle the issue

11. Develop ideas that tackle the issue

12. Make sure it meets the criteria
Come up with an idea that helps people where they live
Demonstrate how it solves the issue/s you’ve chosen to tackle
Demonstrate how it would help your target audience/s
Show how they would use it
Come up with a creative name for your idea

13. Write up your idea
Name of idea
How does it meet the challenge?
What issue does it help solve?
What target audience/s would it help?
How would people use it?

14. Design the solution to your idea

15. Support Programme
To help you take forward the solutions developed,
discover what support you can get.
Get assigned a coach who can help
you make the best use of the
programme
Come up with joint challenges you
want help with. Local people invited
to fortnightly /monthly meetups to
help you tackle challenges in an hour
Choose what support you need and
receive 1:1 support
Meet up with Working Group every
fortnight to showcase and peer
review each other’s progress

16. We also provide personalised support:
Research: Help carry out market & user
research to understand and target potential
customers
Business: Help develop a business model &
plan to pitch to investors and make the
solution sustainable
Service design: Help support in designing the
end to end service for the solution
Communications: Help develop a
communications plan & branding to promote
the solution
Coaching: Help coach the team / person to
take their solution forward

17. Graphic & web design: Help provide graphic or web
design support for the solution
Web & software development: Help provide
development or programming support for the
solution
User testing: Help test the solution with users using
human-computer interaction
Digital making: Help advise how to make the best
use of 3D printing and other digital making
Other (contact us with your ideas for how we could
help)