The document discusses the costs associated with enterprise printing. While printing hardware, supplies, and maintenance make up about 10% of costs, managing the document lifecycle accounts for 90% of costs, including document storage, distribution, IT support, administration, and end user time. On average, for every $1 spent on printing, an additional $9 is spent managing documents and supporting the printing infrastructure.

1. Costs of enterprise printing
Every $1 spent printing involves another $9 to manage it
Enterprise Printing
(Office, Production, Commercial)
Cost of
Printing
10%
• Document
management
• End-user
interaction
• IT support
and
Costs of
infrastructure
managing
document
90% • Administration
and
lifecycle
procurement
• Facilities
Source: ALL Associates Group

2. Fragmented burdened office costs
Visible hard costs (5–7¢)
• Hardware; Consumables; Maintenance; Paper and power
Document management IS support
• Document storage and archival; • End user; Device management; Output
Document retrieval; Document management; Network management
distribution; Document capture
and indexing
10%
5% IS infrastructure
5% • Network; Application programming and
maintenance; Software and licensing
5%
47%
Administration, purchasing,
and facilities
• Facilities costs; Product/service acquisition
28% processes; Contract and billing processes;
Internal service delivery
End user time
• Computer interaction; Output equipment interaction;
Preparation, collection, and finishing; Problems,
errors, and mistakes