Social media has given new communication possibilities while all reasons for communication have remained the same.
Part of the Opiskelupaikka-workshop for Helsinki Education and Research Area (06/2010).
SOCIAL MEDIA
from hype to student recruitment insight
HERA
10.6.2010
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
BACKGROUND
Lasse Leponiemi, Business Leader
Mediatalo Opiskelupaikka Oy
lasse.leponiemi@opiskelupaikka.fi
040 7711 123
IR Visual Works Oy
advisor of the boards
Web Analytics Association Finland
member of the national board
Teemu Halminen, Business development
Mediatalo Opiskelupaikka Oy
teemu.halminen@opiskelupaikka.fi
040 480 8080
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
CHALLENGES
1. Own attitude
”Button theory”
my motivation to learn = how to find benefits
2. Organizational behaviour
Moving from closed organisation to sharing professional network
how we can serve our customers = competitive advatage
3. The new way
customer relationship is wider than before = community
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
QUESTIONS
1. How and why media usage has changed
2. SoCial media behaviour – why things are
happening?
3. How social media is used in student recruitment?
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
Communication has changed
”The wonder is beginning of wisdom.”
- Socrates
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
Society has changed
(like it always does)
• Modern society
– traditional ”good life”
• Zombie-categories
– ”nuclear family” close family relations
– ”life-long employers” career-thinking
– ”equal opportunities” same possibilities
• Postmodern society ”lifetime of studies”
– lifelong learning
– the increased amount of uncertainity
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
Network society
• everybody belongs to networkds
– natural networks: family, wokrplace…
– also parasocial networks: eg. connection to brands
and people we don’t even know (Solomon 2004,
100-101).
• Society where everything is based on stories (Rolf
Jensen 1999)
• We buy myths, relations and stories. Imago and
brand is coming more important (Gummesson 2005,
102).
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
Used internet in the past 3 months in the spring 2008, percentage of 16-74 –year
old based on age group and gender
(Tilastokeskus, Tieto- ja viestintätekniikan käyttö 2008)
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
Net usage in a spotligt
83 % of 15-30
year old has
produced
content online
Passive 30 %
15/30 Research 2007
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
It doesn’t matter where you publish, it will end
up and consumed on the net anyways
Report on journalism trends in the USA in 2009,
Tanja Aitamurto, Helsingin Sanomain säätiö 2010
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
YOUTUBE
• Youtube: Community ment for sharing ”In 1995 there were
225 shows across
videos, free for users and uploaders. Britain television
that delivered
Owned by Google. audience of more
than 15 million. By
• CASE: Britains Got Talent - Susan Boyle 2005 there were
none.”
Michael Grade, BBC
Chairman
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
New ground zero
WEB 2.0 – concept, not a technology
web 2.0 : easy to use
notice the social approach
collective intelligence
(eg. Wikipedia).
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
ONLY SERVICE IS MORE IMPORTANT
THAN CONTENT
• Users ask for meaning (for themselves)
Information Conversation
Stopping Involving
Disturbing Amusing
This is an add This is content
• Social media is a communication channel
1. cost efficient
2. fast
3. easy to use
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
WEB 3.0 / 4.0
”If there is more advertising and spam
we will end up blind and deaf”
mediafuturist Gerd Leonhard 2008
- individual and related to feelings
- filtered content stream
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
DEFINING SOCIAL MEDIA
Social media is an umbrella term for different online
services, in which people sharing same interests or commonn
goals meet ome another, express themselves and share emotions
(Katri Lietsala, 2008, 17-20)
Social use of internet and spending time together online can be
based on 1. sharing or producing information and content 2.
working towards common goal. (Weber, 2009, 97-112)
Use of Social media is very rarely a route to quick wins in
business. Any action based on community should expect long
starting phase. (Hintikka, 2008,10-18)
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
SOCIAL MEDIA ON A MAP
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
DIGITAL FOOTPRINT
• the way to communicate, share and contribute
together.
touchpoints
Users can be traced=
”digital footprint”
reactions
Systems are changing
all the time.
content
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
ECHO CHAMBER
• Message copies itself
• Truth is not absolut, the phenomenon is
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
WUPS! HOW TO DEAL WITH NEGATIVES
www.google.fi
www.lehtovaararavintola.fi/
http://www.cs.helsinki.fi/u/hxhietan/lehtovaara.html
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi
INTERNET IN CONSUMPTION DECICIONS
• According to Statistics Finland 88% of Finnish
internet users is looking for something to buy
(Tilastokeskus 2008, Tieto- ja viestintätekniikan käyttö 2008, ONLINE
30.6.2009)
MEDIATALO OPISKELUPAIKKA OY | info@opiskelupaikka.fi | www.opiskelupaikka.fi