Proactive chat on a website is helpful in many ways. One can observe the customer and understand the requirement and then refer the customer to a specific operator to help precisely on that product. The strategic use of pro-active chat may boost the number of conversations if used properly. Operators will have to take a call on when to use pro-active chat 1. As soon as a visitor enters the website. 2. After a visitor has spent considerable time on your website browsing different pages. 3. When a visitor is about to leave the website.

1. Live2Support Live Chat
Strategic
Use of
Pro-active
Chat
Invitation?
ENGAGE. UNDERSTAND. ASSIST. SELL.

2. What is
Pro-active
Chat
Invitation?
Proactive Chat is meant
to greet a customer with a
helping hand when it is
observed that customer needs
it most. It
makes customers
feel comfortable
and inclined to
converse.
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3. Once an invitation is
accepted, you are
actually on a seller
shelf with your
prospective buyer. Now
the ball is in your court,
and as a smart
salesman you can count
your eggs before they
hatch.
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4. efficient way of instant communication. This enables you to attend
each and every requirement of your customer. No customer will
feel unattended.
What are
the
Benefits?
A HELPin
human form is
always recognized.
Proactive chat
helped by a
strategic invitation
proves to be an
effective and
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5. The Outcome of this smart feature will be
More Invitations = More Conversations
More Conversations = More Prospects
More Prospects = Increased Sales
Increased Sales = Purpose Solved
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6. • Assist customers with their
specific needs.
• Assign specific operator to a
customer for relevant support.
• Help the customers to buy
what they actually want.
Benefits
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7. • Observe the customers and
their requirements.
• Invite them personally to the
specific section.
• Help them with their needs
& make them BUY.
Purpose Solved
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8. If a customer has spent a few
minutes surfing at the cosmetic
section of your e-store, your
cosmetic section representative
can invite her for a conversation
and help her with the products,
schemes and offers. The customer
will be arrested with such
attention and offers.
For Instance
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9. Recalling our experiences with millions of
chat conversation down the year, it can be
stated that using proactive chat invitations in
the following three scenarios has indeed
boosted the possibilities of increased number
of conversations and prospect identification.
Few tips
Live2Support Live Chat

10. • Being an aggressive seller, engage a visitor as
soon as he is on your website.
• Identify a genuine prospect at very onset.
• Engage him accordingly for a conversation.
Tip # 1
Live2Support Live Chat

11. • As a seasoned shop owner, observe your visitor
for some time.
• Know him well enough to help him precisely at
the point when it is required most.
• Assist him to affect a purchase guided by a
helping hand in form of a friendly chat invitation.
Tip # 2
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12. • Hold Back the visitor who is about to leave
and try help him consummate his visit.
• Arrest him with his preferences and
impress him with your personal attention.
• Bring back him by offering lucrative
schemes.
Tip # 3
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13. In a nutshell, Live2Support thrives on
Does Rock Bottom True Value Pricing Mean a Quality
Compromise? No... Never... Not at all!
Contact us at:
Live2Support
email us at : salesoffice@live2support.com
www.live2support.com
Live2Support Live Chat