1. 33 Harborview Avenue
Norwalk, CT 06854
203-858-2757
Lives7066@hotmail.com
LISA IVES
Collaborative team leader with a functional knowledge of Medical Coding, Billing,
Customer Service, Training, Healthcare Compliance and Audit Readiness. Passionate
results driven professional able to lead high preforming teams as well as be a key
individualcontributor. Detail orientedwith,engaginginterpersonalskillsallowingfor
effective collaboration with staff, peers, and leadership teams.
BAYADA HOME CARE
CLIENT SERVICES MANAGER
11/2015 – 11/2016 WESTPORT, CT
SCHEDULING
 Scheduledall fulltime andper-diemclinicianvisits ensuringtimelyinitiationof care
 Servedasliaisonbetweencliniciansandpatientsforschedule changesdue tohospitalization or
changesincare plan
 Communicatedschedule changeswithreferringphysicians
 Workedwithagenciestofill openstaffingneeds
 Educatedfamiliesstartingcare onwhatto expect
INTAKE
 Processedincomingpatientreferrals
 Managed insurance authorizations,re-certificationsandinitialinsurance verifications
 ObtainedFace toFace and VisitNotesfromPrimaryCare Physician
COMPLIANCE
 WorkedwithCorporate office tocomplete quarterlyaudits
 CreatedandimplementedPlansof Correction
PROJECT MANAGEMENT
 PlannedPhysicianEducationandSalesevents
 Managed timelineswithfacilities,marketingandvendors
 Ensuredall keydeliverableswere metwithaccuracy
 Communicatedeventdetailsandresultswithkeystakeholders
BILLING
 Run weekly payroll weeklyforfull time clinicians
 Verify documentationforall visitsare completedpriortoclosingforbilling
 Monitorvisittimes
COMPLIANCE
 Work withCorporate office tocomplete quarterlyaudits
 Create and implement Planof Correction
 Maintainemployeefilesensuringlicensesandcontinuing educationrequirements are current
 Create NewHire employee files
 Coordinationof quarterlystaff In-Service meetings

2. 33 Harborview Avenue
Norwalk, CT 06854
203-858-2757
Lives7066@hotmail.com
LISA IVES
Page 2
CONSTELLATION HOME CARE
BILLING COORDINATOR
1/2014 – 11/2015 NORWALK, CT
Recruitedintoatemporaryrole createdtoremedyproceduralissuesidentifiedduringaCMS Audit.
Transitionedintoafull time role tosupportRevenue Cycle Managementandacceleratedbillingclaim
adjunction
BILLING
 EducatedPhysicianGroupsonnew processesandbillingstandardsdecreasingclaimrejectionsand
reducingoutstandingclaimsacrosstopreferringphysiciangroups
 Interactedwithmostbusinessunitsmanagingclinical documentation,processingbillingclaims
includingRehab,SkilledNursing,Finance
 Processedinsurance authorizations,re-certificationsandinitial insurance verifications
COMPLIANCE
 Leverage anunderstandingof the ICD9codingsystemanddocumentationmandatestotransform
policiesandprocessesnecessarytoconformtoCMS billingmandates
 Developedinternalprocessesforensuringcompliancyof patientfiles
 Trackedrecurring30 daytherapyassessments
 ConductedquarterlypatientfileauditsforSkilledNursingandall Therapies
 CollaborateddirectlywithCEOforCMS documentationrequestsandaudits
SCHEDULING
 Scheduledclinicianhome visitsbasedconstantlychangingIntake logs
 Servedasliaison betweencliniciansandpatientsforschedule changesdue tohospitalizationand
changesincare plan
NEXT HEALTH
1/2010 – 11/2014 NORWALK, CT
Full time employeeresponsibleformcustomerservice,billingandquality. Reporteddirectlytothe CEO
BUSINESS DEVELOPMENT
 ProspectedAssistedLivingFacilitiesandHealthcareagenciesforproductplacement
 RecruitedandscreenedparticipantsforClinicalTrial
 Developedscriptsforproductinquiries
 Conductedproductdemonstrationsforpotentialclients
 Workedcloselywithmarketingfirm’sproductionof salesandmarketingmaterials
CUSTOMER SERVICE
 Processedallsalesorders,distributionplansandinvoices
 Conductedcustomertraininginbothhomeandinstitutionalsettings
 Providedcallcentersupport, producttroubleshootingandtechnicalsupport
 Responsibleforcustomerbill processingandinsurancereimbursement

3. 33 Harborview Avenue
Norwalk, CT 06854
203-858-2757
Lives7066@hotmail.com
LISA IVES
Page 3
E-MEDIA
2/2000 – 11/2002 NEW CANAAN, CT
ACCOUNT MANAGER
 Managedclientwebdevelopmentprojects
 Producedclientlivestreamingevents
 Providedtechnicalassistanceforliveeventcustomers
 Allocatedinternalteamresourcesforclientprojects
 Processedclientbilling
BRIDGE INFORMATION SYSTEMS
1997 – 1999 LOSANGELES, CA
ACCOUNT MANAGER
CANTOR FITZGERALD
1993 - 1997 LOS ANGELES, CA
COMMUNICATIONS
EDUCATION
 UNIVERSITYOF MISSOURI –COLUMBIA–BACHELOROF ARTS
1988 - 1992