1. LISA GARDUNO
7202 BARKER CYPRESS RD APT 9308.
CYPRESS, TX 77433
LISAALANIZ2@GMAIL.COM
(832) 454-7829
OBJECTIVE
To obtain a position as a Document control specialist. I have the ability to prioritize, manage
time well, multitask and troubleshoot. Strong interpersonal, communication and customer
service skills, regularly communicate with internal and external business partners. Computer-
savvy and well-versed in Microsoft Office products. Experienced with document control
software, process map software, FTP clients, ISO, SharePoint and FileNet. Experience using a
scanner and general office equipment.
EXPERIENCE
Quality Control Coordinator
Weatherford International/ Petroleum Consulting Group, Houston, TX, May20011- Jan 2015
• Perform QA document control function, including document login, tracking, processing,
approval, distributing, and archiving
• Ability to interpret quality control specifications and schematics on all data pertaining to
client needs
• Maintain in house training programs including training matrix, training files, and annual
audit of training files.
• Update and maintain Quality Assurance Operations logs and databases, and generate
metrics as needed
• Compile QC documentation packages for clients
• Distribute data by hard copy and electronic copy with accuracy and in a timely manner
to meet client requirements
• Provide multiple monthly reports to management by creating spreadsheets and ideas to
improve inefficiency generated in the field.
• Engage in high volume of calls by field engineers and sales engineers concerning online
issues and general questions regarding field data.
• Prep and ship confidential data thru FedEx and Welltracker ( a Weatherford Tracking
system
Client Service Representative
HeatlhHelp, Houston, TX, October 2008- November 2010
• Conducts administrative intake and scripted clinical intake of calls for clinical review
• Provides quality customer service through interaction with providers, administrative staff
and others
• Collects and enters confidential information ensuring the highest level of confidentiality
in all areas
• Escalates all calls to a Clinical Reviewer or Supervisor per guidelines
COMPUTER SKILLS
General PC support
(hardware/software)
Database
Administration
Web Design
Graphic Design
OTHER SKILLS
75 wpm
Advanced Writer
Dissertations
Blogging
Professional
correspondence
SOFTWARE
MS Office Suite
(2003/ 2007):
Outlook
Excel
Word
Access
PowerPoint
Publisher
OneNote
WellManager
WellTracker
WellImager
ACT! Contact
Management
Software, all versions
Microsoft Expression
Web 3

2. • Maintains written documentation according to HealthHelp's documentation policy
• Provides ongoing telephonic support to providers and office staff related to HealthHelp's
Clinical Review process
• Assists in the orientation and training of new Client Service Representatives in
department procedures, protocols, and administrative tasks
• Provides administrative support to the Clinical Review Department
• Carries out other projects and responsibilities as assigned
• Participates and understands scope of responsibility pertaining to ongoing QI Projects
Database Administrator/Administrative Assistant
G.A Countertop Solutions Houston, TX, Feb 2006- July 2009
• Ensured impressive company representation at front desk, assisted incoming clientele
• Responsible for intercepting all incoming calls, filing, document creation/management
• Designated technical support for entire office
• Constructed plans to oversee database administration project, and ensured smooth
transition to new technology
• Accountable for control of inventory and merchandise, assessed profit/loss reports
• Constructed employee schedules
• Practiced consistently superior customer service through problem solving,
communication, and managing all procedures to maximize efficiency
• Performed backups and secured highly confidential information of company clients
Medical Assistant/ Front and Back Office Clerk
Bear Creek Pediatric Clinic, Houston, TX, Aug 2002- July 2005
• Taking Patient Vital Signs
• Taking Medical Histories
• Preparing Patients for Medical Tests and Examinations
• Assisting Physicians During Examinations
• Explaining Medical Procedures to Patients
• Sterilizing Medical Instruments
• Removing Sutures
• Calling Prescriptions in to Pharmacies
• Preparing Patients for X-Rays
• Administering Topical, Oral, or Intramuscular Medications
• Filling Out Insurance Forms
• Filing Patient Medical Records
• Maintaining the Confidentiality of Patient Information
Adobe
PhotoshopCS4,
version 11
Adobe Acrobat
Advisors Assistant

3. • Managing inventory and ordering supplies
• Scheduling Patient Medical Procedures
• Following Up On Patient Visits
• Updating Patient Charts
• Ordering Lab Tests
• Billing Patients
• Working with Insurance Companies
• Managing Petty Cash
• Answering Phones
• Greeting Patients
• Sorting Mail
• Handling Correspondence
• Filing
• Typing Documents
• Performing Computer Data Entry
EDUCATION
Medical Assistant Program
National Institute Of Technology-Galleria, Houston, TX
2002
Cypress Springs High School
Diploma, Houston, TX
1998 – 2001
References
Furnished Upon Request