SlideShare ist ein Scribd-Unternehmen logo
1 von 22
Downloaden Sie, um offline zu lesen
Customer Engagement & Retention REDEFINED
RETAILERS
CHALLENGES
Retailers Face challenges today
Traffic issues
Competition
Security issues
Faster pace of life
Parking issues
Higher Rental Costs
Need to Lower Costs
Customers Loyalty
Challenges
Parking Issues
How Retailers can react to challenges
Faster pace of life
Customers Loyalty
Challenges
New Touch-points
Mobile Commerce
Social Commerce
Personalisation
Loyalty Programs
Increase
Customer Reach
Customer Engagement
Customer Retention
Higher Rental Costs
Need to Lower Costs
How Retailers can react to challenges
Competition
eCommerce
Social Marketing
Lower Costs
Increase Competitiveness
Marketing & Communication
Traffic issues
Parking Issues
How Retailers can react to challenges
New outlets
eCommerce
Mobile Commerce
Social Commerce
Increase exposure
Better Location Selection
Customer Engagement
Customer Bombarding Strategy
Call Center
Kiosks
Online Store
Facebook Store
Mobile Store
Smart TV Store
Kinect Store
CROSS CHANNEL
RETAILING
Existing Channels Only Support Isolated Processes
Price
Offers &
Discounts
Orders
Data
Cross Channel enabling
Cross Channel inventory visibility, order
management, reports, loyalty, etc
Min. Resources, Min. Training, Min.
Operation, Unified Reports, Unified
Customer Experience
• Products Catalog
• Inventory Details
• Customers Details
• Orders
• Customer history
• Payment options (gift cards, etc.)
• Discounts - Offers
• Loyalty points
Integration Points
Strategic Partner
WHY
Customer Accommodation
Advanced Catalog Matrix
Advanced Reporting - Order Management
Integrates seamlessly with
Enterprise-Class CMS
Enterprise-Class Modules28
Case
Study
Game Valley
Game Valley is the biggest game retailer in the middle
east with over 14 outlets in Cairo only.
Market
Egypt
Industry
Games
Challenge
User experience, Marketing, Promotion, unified shopping
experience, and creating more retailing channels
Solution
Online Store, Mobile Store, and Facebook
Store
Game Valley created a unified multi-channel
retailing platform that captures the unique
essence of their brand, and replicates an in-
store experience.
CaseStudy
130%
Sales Increase
160%
Client Retention
NOW YOU
KNOW
Thank you

Weitere ähnliche Inhalte

Was ist angesagt?

Weaving through the future of retail: Creating a true Omni-channel customer e...
Weaving through the future of retail: Creating a true Omni-channel customer e...Weaving through the future of retail: Creating a true Omni-channel customer e...
Weaving through the future of retail: Creating a true Omni-channel customer e...CLEARgo
 
Top 3 Ways to Better Connect with Mobile Shoppers
Top 3 Ways to Better Connect with Mobile ShoppersTop 3 Ways to Better Connect with Mobile Shoppers
Top 3 Ways to Better Connect with Mobile ShoppersMozu
 
Brp white-paper-achieve-unified-commerce-with-the-right-technology-october-2014
Brp white-paper-achieve-unified-commerce-with-the-right-technology-october-2014Brp white-paper-achieve-unified-commerce-with-the-right-technology-october-2014
Brp white-paper-achieve-unified-commerce-with-the-right-technology-october-2014Sandipp Vijj, Digital Disruptor
 
B2B Buyer Behavior Explained: Online, Offline, or Omni-channel
B2B Buyer Behavior Explained: Online, Offline, or Omni-channelB2B Buyer Behavior Explained: Online, Offline, or Omni-channel
B2B Buyer Behavior Explained: Online, Offline, or Omni-channelDocmation
 
Enabling Omnichannel Growth for Brands
Enabling Omnichannel Growth for BrandsEnabling Omnichannel Growth for Brands
Enabling Omnichannel Growth for BrandsMichael Hu
 
Life cycle marketing for the automotive services industry
Life cycle marketing for the automotive services industryLife cycle marketing for the automotive services industry
Life cycle marketing for the automotive services industryCatalyst
 
The Present and Future of Unified Commerce
The Present and Future of Unified CommerceThe Present and Future of Unified Commerce
The Present and Future of Unified CommerceMozu
 
Multi channel retailing
Multi channel retailingMulti channel retailing
Multi channel retailingKarthik Yadav
 
eCommerce in Asia & China - How to drive profitable growth
eCommerce in Asia & China - How to drive profitable growtheCommerce in Asia & China - How to drive profitable growth
eCommerce in Asia & China - How to drive profitable growthCLEARgo
 
Customer Portfolios - Ad:Tech SF Conference Presentation
Customer Portfolios - Ad:Tech SF Conference PresentationCustomer Portfolios - Ad:Tech SF Conference Presentation
Customer Portfolios - Ad:Tech SF Conference PresentationCustomerPortfolios
 
Digital CRM, saving & loyalty programs for FMCG by BDmyShopi
Digital CRM, saving & loyalty programs for FMCG by BDmyShopiDigital CRM, saving & loyalty programs for FMCG by BDmyShopi
Digital CRM, saving & loyalty programs for FMCG by BDmyShopiBD myShopi
 
Fighting showrooming with showrooming
Fighting showrooming with showroomingFighting showrooming with showrooming
Fighting showrooming with showroomingGlen Richardson
 
China Market Entry through eCommerce
China Market Entry through eCommerceChina Market Entry through eCommerce
China Market Entry through eCommerceCLEARgo
 
The Importance of Omnichannel Consistency in Customer Experience
The Importance of Omnichannel Consistency in Customer ExperienceThe Importance of Omnichannel Consistency in Customer Experience
The Importance of Omnichannel Consistency in Customer ExperienceSogolytics
 
Webinar: How I Met Your Connected Customer
Webinar: How I Met Your Connected CustomerWebinar: How I Met Your Connected Customer
Webinar: How I Met Your Connected CustomerHARMAN Services
 
best buy case study sample presentation
 best buy case study sample presentation best buy case study sample presentation
best buy case study sample presentationiWriteEssays
 
STEPPING INTO THE FUTURE OF RETAIL WITH BRAMHOPE GROUP
STEPPING INTO THE FUTURE OF RETAIL WITH BRAMHOPE GROUPSTEPPING INTO THE FUTURE OF RETAIL WITH BRAMHOPE GROUP
STEPPING INTO THE FUTURE OF RETAIL WITH BRAMHOPE GROUPDonné Mitchell
 
مفاهیم کلیدی در مارکتینگ آتومیشن | با نگاهی کاربردی به وب اینگیج و اینسایدر
مفاهیم کلیدی در مارکتینگ آتومیشن | با نگاهی کاربردی به وب اینگیج و اینسایدر مفاهیم کلیدی در مارکتینگ آتومیشن | با نگاهی کاربردی به وب اینگیج و اینسایدر
مفاهیم کلیدی در مارکتینگ آتومیشن | با نگاهی کاربردی به وب اینگیج و اینسایدر DataArt
 
Scaling click and collect beyond the store
Scaling click and collect beyond the storeScaling click and collect beyond the store
Scaling click and collect beyond the storeLynn Metzger
 

Was ist angesagt? (20)

Weaving through the future of retail: Creating a true Omni-channel customer e...
Weaving through the future of retail: Creating a true Omni-channel customer e...Weaving through the future of retail: Creating a true Omni-channel customer e...
Weaving through the future of retail: Creating a true Omni-channel customer e...
 
Top 3 Ways to Better Connect with Mobile Shoppers
Top 3 Ways to Better Connect with Mobile ShoppersTop 3 Ways to Better Connect with Mobile Shoppers
Top 3 Ways to Better Connect with Mobile Shoppers
 
Brp white-paper-achieve-unified-commerce-with-the-right-technology-october-2014
Brp white-paper-achieve-unified-commerce-with-the-right-technology-october-2014Brp white-paper-achieve-unified-commerce-with-the-right-technology-october-2014
Brp white-paper-achieve-unified-commerce-with-the-right-technology-october-2014
 
B2B Buyer Behavior Explained: Online, Offline, or Omni-channel
B2B Buyer Behavior Explained: Online, Offline, or Omni-channelB2B Buyer Behavior Explained: Online, Offline, or Omni-channel
B2B Buyer Behavior Explained: Online, Offline, or Omni-channel
 
Enabling Omnichannel Growth for Brands
Enabling Omnichannel Growth for BrandsEnabling Omnichannel Growth for Brands
Enabling Omnichannel Growth for Brands
 
Life cycle marketing for the automotive services industry
Life cycle marketing for the automotive services industryLife cycle marketing for the automotive services industry
Life cycle marketing for the automotive services industry
 
How mobile is changing retail
How mobile is changing retailHow mobile is changing retail
How mobile is changing retail
 
The Present and Future of Unified Commerce
The Present and Future of Unified CommerceThe Present and Future of Unified Commerce
The Present and Future of Unified Commerce
 
Multi channel retailing
Multi channel retailingMulti channel retailing
Multi channel retailing
 
eCommerce in Asia & China - How to drive profitable growth
eCommerce in Asia & China - How to drive profitable growtheCommerce in Asia & China - How to drive profitable growth
eCommerce in Asia & China - How to drive profitable growth
 
Customer Portfolios - Ad:Tech SF Conference Presentation
Customer Portfolios - Ad:Tech SF Conference PresentationCustomer Portfolios - Ad:Tech SF Conference Presentation
Customer Portfolios - Ad:Tech SF Conference Presentation
 
Digital CRM, saving & loyalty programs for FMCG by BDmyShopi
Digital CRM, saving & loyalty programs for FMCG by BDmyShopiDigital CRM, saving & loyalty programs for FMCG by BDmyShopi
Digital CRM, saving & loyalty programs for FMCG by BDmyShopi
 
Fighting showrooming with showrooming
Fighting showrooming with showroomingFighting showrooming with showrooming
Fighting showrooming with showrooming
 
China Market Entry through eCommerce
China Market Entry through eCommerceChina Market Entry through eCommerce
China Market Entry through eCommerce
 
The Importance of Omnichannel Consistency in Customer Experience
The Importance of Omnichannel Consistency in Customer ExperienceThe Importance of Omnichannel Consistency in Customer Experience
The Importance of Omnichannel Consistency in Customer Experience
 
Webinar: How I Met Your Connected Customer
Webinar: How I Met Your Connected CustomerWebinar: How I Met Your Connected Customer
Webinar: How I Met Your Connected Customer
 
best buy case study sample presentation
 best buy case study sample presentation best buy case study sample presentation
best buy case study sample presentation
 
STEPPING INTO THE FUTURE OF RETAIL WITH BRAMHOPE GROUP
STEPPING INTO THE FUTURE OF RETAIL WITH BRAMHOPE GROUPSTEPPING INTO THE FUTURE OF RETAIL WITH BRAMHOPE GROUP
STEPPING INTO THE FUTURE OF RETAIL WITH BRAMHOPE GROUP
 
مفاهیم کلیدی در مارکتینگ آتومیشن | با نگاهی کاربردی به وب اینگیج و اینسایدر
مفاهیم کلیدی در مارکتینگ آتومیشن | با نگاهی کاربردی به وب اینگیج و اینسایدر مفاهیم کلیدی در مارکتینگ آتومیشن | با نگاهی کاربردی به وب اینگیج و اینسایدر
مفاهیم کلیدی در مارکتینگ آتومیشن | با نگاهی کاربردی به وب اینگیج و اینسایدر
 
Scaling click and collect beyond the store
Scaling click and collect beyond the storeScaling click and collect beyond the store
Scaling click and collect beyond the store
 

Ähnlich wie Final Xretail

Sales summit 2 - Minds&More - CEM session
Sales summit 2 - Minds&More - CEM sessionSales summit 2 - Minds&More - CEM session
Sales summit 2 - Minds&More - CEM sessionBenny Van Calster
 
Enterprise Marketing Management (EMM) Overview
Enterprise Marketing Management (EMM) OverviewEnterprise Marketing Management (EMM) Overview
Enterprise Marketing Management (EMM) OverviewRussellRosen
 
The Role of Cloud Computing in Customer-Centric Success
The Role of Cloud Computing in Customer-Centric SuccessThe Role of Cloud Computing in Customer-Centric Success
The Role of Cloud Computing in Customer-Centric SuccessRightNow Technologies
 
Measurecamp LDN 18 - Customer journey: Marketing clouds vs Customer data hubs
Measurecamp  LDN 18 - Customer journey: Marketing clouds vs Customer data hubsMeasurecamp  LDN 18 - Customer journey: Marketing clouds vs Customer data hubs
Measurecamp LDN 18 - Customer journey: Marketing clouds vs Customer data hubsMarc-Anton Clavel
 
Retail & Technology Conference, Athens Greece
Retail & Technology Conference, Athens GreeceRetail & Technology Conference, Athens Greece
Retail & Technology Conference, Athens GreeceStefanos Falkonakis
 
2011 Presentation Ibm Users Groupv3
2011 Presentation Ibm Users Groupv32011 Presentation Ibm Users Groupv3
2011 Presentation Ibm Users Groupv3jgnadler
 
Loyalty Management For Nzsug
Loyalty Management For NzsugLoyalty Management For Nzsug
Loyalty Management For NzsugThomas Wieberneit
 
Arvind Brands - Hackathon - Solution Idea
Arvind Brands - Hackathon - Solution IdeaArvind Brands - Hackathon - Solution Idea
Arvind Brands - Hackathon - Solution IdeaRuncy Oommen
 
Learn how to create a seamless omni channel retail experience 5.9.14
Learn how to create a seamless omni channel retail experience 5.9.14Learn how to create a seamless omni channel retail experience 5.9.14
Learn how to create a seamless omni channel retail experience 5.9.14Perficient, Inc.
 
Learn How to Create a Seamless Omni-Channel Retail Experience
Learn How to Create a Seamless Omni-Channel Retail ExperienceLearn How to Create a Seamless Omni-Channel Retail Experience
Learn How to Create a Seamless Omni-Channel Retail ExperiencePerficient, Inc.
 
Digital Disruption in Distribution and Manufacturing: How to Be a B2B Leader
Digital Disruption in Distribution and Manufacturing: How to Be a B2B LeaderDigital Disruption in Distribution and Manufacturing: How to Be a B2B Leader
Digital Disruption in Distribution and Manufacturing: How to Be a B2B LeaderPerficient, Inc.
 
Making the Most of Multi-Channel Strategies
Making the Most of Multi-Channel StrategiesMaking the Most of Multi-Channel Strategies
Making the Most of Multi-Channel StrategiesArt Hall
 
Nils Weber: CRM for Your Coffee Machine – How to Win in The Platform Economy ...
Nils Weber: CRM for Your Coffee Machine – How to Win in The Platform Economy ...Nils Weber: CRM for Your Coffee Machine – How to Win in The Platform Economy ...
Nils Weber: CRM for Your Coffee Machine – How to Win in The Platform Economy ...Heroes of CRM Conference
 
Webinar Importance of Loyalty in the Automotive Segment - PPT.pptx
Webinar Importance of Loyalty in the Automotive Segment - PPT.pptxWebinar Importance of Loyalty in the Automotive Segment - PPT.pptx
Webinar Importance of Loyalty in the Automotive Segment - PPT.pptxZinrelo loyalty
 

Ähnlich wie Final Xretail (20)

Analytical CRM
Analytical CRMAnalytical CRM
Analytical CRM
 
FHL SuiteCommerce
FHL SuiteCommerceFHL SuiteCommerce
FHL SuiteCommerce
 
Sales summit 2 - Minds&More - CEM session
Sales summit 2 - Minds&More - CEM sessionSales summit 2 - Minds&More - CEM session
Sales summit 2 - Minds&More - CEM session
 
Myfio rms presentation
Myfio rms presentationMyfio rms presentation
Myfio rms presentation
 
Enterprise Marketing Management (EMM) Overview
Enterprise Marketing Management (EMM) OverviewEnterprise Marketing Management (EMM) Overview
Enterprise Marketing Management (EMM) Overview
 
Chp06 Crm
Chp06 CrmChp06 Crm
Chp06 Crm
 
The Role of Cloud Computing in Customer-Centric Success
The Role of Cloud Computing in Customer-Centric SuccessThe Role of Cloud Computing in Customer-Centric Success
The Role of Cloud Computing in Customer-Centric Success
 
Measurecamp LDN 18 - Customer journey: Marketing clouds vs Customer data hubs
Measurecamp  LDN 18 - Customer journey: Marketing clouds vs Customer data hubsMeasurecamp  LDN 18 - Customer journey: Marketing clouds vs Customer data hubs
Measurecamp LDN 18 - Customer journey: Marketing clouds vs Customer data hubs
 
Retail & Technology Conference, Athens Greece
Retail & Technology Conference, Athens GreeceRetail & Technology Conference, Athens Greece
Retail & Technology Conference, Athens Greece
 
PragmasysConsulting
PragmasysConsultingPragmasysConsulting
PragmasysConsulting
 
2011 Presentation Ibm Users Groupv3
2011 Presentation Ibm Users Groupv32011 Presentation Ibm Users Groupv3
2011 Presentation Ibm Users Groupv3
 
Loyalty Management For Nzsug
Loyalty Management For NzsugLoyalty Management For Nzsug
Loyalty Management For Nzsug
 
Crm retail
Crm   retailCrm   retail
Crm retail
 
Arvind Brands - Hackathon - Solution Idea
Arvind Brands - Hackathon - Solution IdeaArvind Brands - Hackathon - Solution Idea
Arvind Brands - Hackathon - Solution Idea
 
Learn how to create a seamless omni channel retail experience 5.9.14
Learn how to create a seamless omni channel retail experience 5.9.14Learn how to create a seamless omni channel retail experience 5.9.14
Learn how to create a seamless omni channel retail experience 5.9.14
 
Learn How to Create a Seamless Omni-Channel Retail Experience
Learn How to Create a Seamless Omni-Channel Retail ExperienceLearn How to Create a Seamless Omni-Channel Retail Experience
Learn How to Create a Seamless Omni-Channel Retail Experience
 
Digital Disruption in Distribution and Manufacturing: How to Be a B2B Leader
Digital Disruption in Distribution and Manufacturing: How to Be a B2B LeaderDigital Disruption in Distribution and Manufacturing: How to Be a B2B Leader
Digital Disruption in Distribution and Manufacturing: How to Be a B2B Leader
 
Making the Most of Multi-Channel Strategies
Making the Most of Multi-Channel StrategiesMaking the Most of Multi-Channel Strategies
Making the Most of Multi-Channel Strategies
 
Nils Weber: CRM for Your Coffee Machine – How to Win in The Platform Economy ...
Nils Weber: CRM for Your Coffee Machine – How to Win in The Platform Economy ...Nils Weber: CRM for Your Coffee Machine – How to Win in The Platform Economy ...
Nils Weber: CRM for Your Coffee Machine – How to Win in The Platform Economy ...
 
Webinar Importance of Loyalty in the Automotive Segment - PPT.pptx
Webinar Importance of Loyalty in the Automotive Segment - PPT.pptxWebinar Importance of Loyalty in the Automotive Segment - PPT.pptx
Webinar Importance of Loyalty in the Automotive Segment - PPT.pptx
 

Final Xretail